Customer Service Mental Health
Resume:
Steven M. Howard
Statesboro, GA 30458
abmhyd@r.postjobfree.com
SKILLS AND CERTIFICATIONS
Applications: Microsoft Outlook, Word, Excel, Finance, PowerPoint, Out Look Express, Word Processing, Microsoft
Access, Expedition
• Certifications: Adult Cardio Pulmonary Resuscitation & Child C.P.R., Crisis Prevention
Essential Components of Documentation, Crisis Management, Abuse/Neglect, and Incident Reporting, Corporate
Compliance & Ethics, Therapeutic Boundaries, Case Management, Suicide Prevention, Understanding
Schizophrenia, Cultural Issues in Mental Health Treatment, Depressive Disorder in Children and Adolescent
RELATED WORK EXPERIENCE
Pineland Mental Health (Statesboro) Paraprofessional for Mental Health 7/2008-Present
• Performs case management duties.
• Reviews a limited arrange of source documents, such as purchase orders, invoices, receipts, travel.
• Compiles data, prepares and distributes basic informational reports.
• Participates in treatment team planning
• Maintain flexibility and knowledge of multiple work facilities
Pineland Mental Health (Baxley) Paraprofessional for Mental Health 12/2007-6/2008
• Serve as a liaison for social services.
• Maintains accounting and related files and records.
• Conducts patient/client/consumer intakes.
• Provide patient education, and trains other healthcare professionals.
• Assist in the evaluation and treatment of patients.
• Assist in dealing with personal and social problems.
• Document the delivery of care in the individual’s medical records.
Ace Hardware Customer Service Professional 5/2005-12/2007
• Professional customer service, understand and respond appropriately to basic customer and employee inquiries
• In-store sales and purchase special order materials. Interpret price tag and UPC information.
• Act as a liaison between customers, suppliers and Ace financial associates to increase speed and accuracy of
order transactions and delivery. Department compliance for Ace Corporate audit.
• Daily inventory check for item(s) replacement and account record using Ace information systems
• In-store sales and purchase special order materials. .
• Move objects up to and exceeding 200 pounds with reasonable accommodations by means of heavy equipment (i.e. security
safes, pallets of materials steel).
Appling County Hospital Volunteer Patient Orderly 5/2004-9/2004
• Exercise of courtesy in speaking with patients, families, and others to maintain sound community relations.
• Arranges for efficient and accurate collection of information for orderly registration of pediatric, adult, and
geriatric patients.
• Makes patients and families aware of hospital policies and procedures.
• Maintains a visible presence at the reception desk during operating hours for registration duties.
• Provides assistance for member's by scheduling appointments, follow up appointments and outbound calls,
thank you notes, collects and distributes patient information, billing information, and collection information
• Follows policy and procedures for obtaining change bags and end of the day processes.
• Documents quality issues and communicates these to supervisor.
EDUCATION
Ogeechee Technical College Marketing Management Present
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