Quality Assurance Manager

EDUCATION

B.S. Healthcare Administration, GPA *.5

PROFESSIONAL EMPLOYMENT

January 2009 - Current

Risk Manager / Custodian of Records

S.E.D. Medical Laboratories, Albuquerque, NM

August 2003 - September 2008

Quality Assurance Analyst

US Labs / LabCorp of America, Irvine, CA

November 1999 - August 2003

Document Control Coordinator / Quality Database Specialist

Quest Diagnostics @ Nichols Institute, San Juan Capistrano, CA

November 1997 - November 1999

Field Services Specialist / Client Services Advocate

Quest Diagnostics @ Nichols Institute, San Juan Capistrano, CA

November 1995- November 1997

Specimen Accessioner

Quest Diagnostics @ Nichols Institute, San Juan Capistrano, CA

APPLICABLE EXPERIENCE

. 15 years of medical administration/operations experience - client

services, quality, risk management

. 5+ years Quality Analyst experience - analytical and problem solving

skills

. 5 years experience Product Development/Product Modification experience -

quality document control

. 2 years of client contract review - liability assessment experience

. 10 years of information database management - data auditing, data

reporting, error reduction

. 7 years of ROI and HIPAA regulatory experience - integrity and

confidentiality

. 10 years internal and external audit experience - detail oriented,

process driven

. 5 years project management experience - multi-tasking, time management,

organizational skills

. 7 years experience using integrated LIS, Billing and EMR systems -

computer savvy

. 7 years experience tracking and charting quality data and driving

performance improvement - results oriented

. Advanced skill using Microsoft applications - Word, Excel, Access,

PowerPoint, JavaScript

. Experienced trainer on various topics including HIPAA, regulatory

compliance and document control

. In depth knowledge of HIPAA, medical compliance and regulatory standards

including JCAHO, CMS and CAP

SPECIAL SKILLS

. Possesses the ability to diffuse intense situations in a calm, articulate

and fair manner. Excellent presentation and communication skills, good

problem solving and project management skills, ability to establish

professional working relationships with all levels of professionals,

excellent time management skills, able to leap tall buildings in a single

bound, etc...

RECOMMENDATIONS

Retrieved from LinkedIn Profile http://www.linkedin.com/pub/shantal-

milner/20/240/10a

Quality Assurance Analyst - US LABS

"Shantal is fantastic. One of the nicest and most creative people I have

ever worked with. She gets things done and done right. If she does not have

the answer to a problem, she will research it until she has the answer.

While at US LABS, there were a number of projects that I was in charge of

and wanting to be inclusive I looked at employees in other departments who

would be an asset to the team. Not only did I want Shantal on my project

team, so did most of the other Managers and Directors. She was not only was

a major contributor, but a pleasure to have on the team. It wouldn't have

been the same without her. As you can tell I have no hesitation in

recommending Shantal for any job she feels she can contribute. If she is

selected, she will perform in an outstanding manner. I really believe it."

April 21, 2010

Kenneth Lorenzen, Director, Human Resources, US LABS/LabCorp

worked with Shantal at US LABS

"It's a pleasure to recommend a brilliant, knowledgeable, pro-active former

associate such as Shantal Milner. Shantal and I coupled on several comities

and more closely coordinated QA follow up with the Pathology team. Shantal

exhibition of QA knowledge, driven demeanor and ability to manage very

stressful situations, placed her in a caliber such that on one occasion she

successful managed a surprise CAP inspection. It was Shantal's excellent

attention to detail for QA processes, excellent communication skills and

optimistic rapport which guided the triumphant inspection. Additionally she

is a cross-functional QA trainer with the ability to teach with such

patience and detail all understood the intricacies and importance of QA

within a laboratory. Shantal is cheerfully passionate, devoted and

honorable. I eagerly recommend Shantal for any Quality Assurance related

positions. She achieves success in every account!" June 4, 2010

Angalisa M. Adkins, MBA ********@***************.***, Anatomic Pathology

Administrator, US LABS

worked with Shantal at US LABS

"Shantal is extremely detail oriented and delivers all her projects before

the deadlines. She is extremely reliable and determined. She is very

motivated and takes great pride in her work. She writes very well. She has

a great gift in giving presentations and capturing her audience. She is a

detailed auditor. Her work in document control was always admired. She did

very well in all the external and internal inspections. She is very strong

in number presentation and Metrics." June 3, 2010

Mehrnaz Forough, Manager of Quality Assurance, US LABS

managed Shantal at US LABS

Quality Assurance Specialist - Quest Diagnostics

"Shantal is able to accomplish anything she puts her mind to. She has

strong organizational skills that apply to all business modules. She is

respected for her integrity and leadership abilities. Shantal would be a

welcome addition to any company." April 21, 2010

Charlotte Zappala, QA Coordinator, Quest Diagnosics Nichols Institute

worked with Shantal at Quest Diagnostics

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