Customer Service Manager
Resume:
Lidia L. Martinez
Aurora CO 80011
Objectives: To perform the job successfully. I have the ability to exercise good judgment and
maintain confidentiality; to work independently and resolve practical problems, as well as define
and effectively solve and deal with variety of changing situations under stress.
Skills:
Computer skills: including Microsoft Word, Excel, Outlook, Proprietary company programs,
Typing, Data Entry, 10 key by touch and reverse 10 key.
Insurance –Personal Lines, Health lines on company side,
Subrogation, claim processing (no fault), Underwriting assistant.
Medical- Behavioral Health Processor
Production and Operational Management
Communication skills both verbal and written
Excellent Customer Service skills
Bilingual-intermediate Spanish
Experience:
Sr. claim technician – Planned/ organized training of co-workers, new loss reports, and external/
internal customer service.
Sr. claim assistant - Assisted incoming Spanish calls and claims, daily reports, system upload,
contact letters, check printing.
Office manager – Accounts payable, prepared injury and auto accident reports, calculated driver
hours and monthly owner fees, driver schedules, internal calls.
Medical/ behavioral health claim processor – Verified coverage and providers (in/out of
network), establish parity vs. non-parity, calculate visits and deductibles, pay, pending or deny
claims.
Subrogation Coordinator – Verify 30 -50 files for subrogation potential, prepare subrogation
demand (TPC’s/ non insured), collection.
Sr. auto liability processor – First party claims, PIP splits, review estimates, rental bills, issued
check, claim support for Rep’s, all incoming/outgoing calls (car rental, body shops, insured
claimants, TPC’s)
Underwriting assistant - Delete/ add policy units and deductibles - Add new endorsements
Remove/ add inland marine - Legal notifications - Umbrella renewals/ ratings.
Companies:
Select Staffing Agency- May 2010 – Current
Chipotle Corporate Office *Receptionist
*Recruiting
Volt Temporary Agency - January 2009 - December 2009
Pepsi Bottling Group *Pricing department (8 week assignment) completed July 2009
ARCO's *Uploading images on to hand held GPS completed October 2009
Cricket store *Greeter December 2009
A-ok printing – November 2007 – December 2008
*Production Manager
Bristol West Insurance Company – August 2004 – April 2005
*Sr claim technician
AIG Auto Insurance Company – February 2004 – August 2004
*Sr claim assistant –
Anthem Blue Cross Blue Shield – March 2003 – February 2004
*Medical/ behavioral health claim processor
ABC Airport Shuttle – May 2002 – October 2002
*Office Manager
A-Amazing Carpet and Floor Care – October 2001 – May 2002
*Operations manager
Temporary Agency – July 2000 – January 2001
Colorado Farm Bureau Mutual Insurance Company
*Underwriting assistant
Royal Sun Alliance
*Material damage dispatcher
Allstate Insurance Company – February 1992 – September 2000
*Claim processor specialists *Subrogation coordinator *Agent claim handling
*Claims dispatcher, *New loss claim service center, *CAT duty, *Mailroom,
*Receptionist, *Arbitration typist
Education
Currently attending Community College of Aurora
High School Diploma
Some college courses- Community College of Aurora - Business Ethics, AIC33
INS22, Basic Accounting, Typing
References
Available upon request
Contact this candidate