Technician Support
Resume:
Kelly Bush
Dayton, Ohio 45403
E-mail:*****.****@***.**.***
Objective:
To gain employment in the product and employee management team.
To gain employment in the Information Technology field as a service
technician or user support specialist. To gain employment in the customer
support service area.
Experience:
Schneider Electric Sensor Competency Center, 2005-2008
Product Support Specialist
. Square D, Telemecanique and Hyde Park sensor support including
ultrasonic sensors, capacitive and inductive proximity sensors,
photoelectric sensors and magnetic sensors.
. Assure proper attention and maintain relationships with key
groups.
. Recommend products, answer price and delivery requests.
. Respond to incoming product communications and requests
including proper use and wiring of the product.
. Provides technical and logistical assistance to marketing
department.
. Awarded 2007 PSS Support Star for the North America market.
. North America Product Expert for Ositrack RFID systems.
. Provided on-site technical advice within the North America
market.
. Provided on-site training within the North America market.
Reynolds and Reynolds, 2004 - 2005
Hardware and Software Support Specialist
. System hardware operating on UNIX\LINUX based operating system
. Dealership printer support
. Electronic Document Management support operating on Windows
Server 2000 and peripherals operating on Windows 95 through XP
. HP legacy servers and IBM Blade servers' installation and
support.
A & K Computers, 2003 - 2008
Field Technician, P/T
. In-home/in-office computer support.
C & T Computers Inc., Ohio 2001 -2003
Field Technician
. In-home/in-office computer support.
Sinclair Community College, Dayton, Ohio 1999 - 2001
Teleport Assistant
. Assist students with various software applications.
Admissions Assistant
. Created and maintained student request database.
. Created and maintained inventory tracking spreadsheet application.
. Assisted other office personnel with software applications.
. Assisted new students with the enrollment procedures.
Computer Skills
. MS Word ( MS Excel ( MS Access
. MS-DOS ( Quick Basic ( Basic
. Visual Basic ( C/C++ ( Rational Rose
. Windows 3.0, 3.1, 95, 98, NT 4.0, ME, 2000, XP, Vista
. Printer/copier repairs
. All associated hardware for PC's.
. Network configuration and Installation.
. Unix / Linux
. Various PLC Languages
Other Skills
. Journeyman Electrician.
. Proven Management experience
. Command of the English Language
. Excellent people skills
. Excellent mechanical skills
Education
Kaplan University, Chicago, IL
. Currently studying: BSBA
Sinclair Community College, Dayton, Ohio
Associate of Applied Science June 2001
. Computer Information Systems
Davis Electrical Trade School, Apex, North Carolina
Journeyman Electrician July 1982
Professional Association
Association of Information Technology Professionals
. Student Member 2001-2002
Holy Family School
. Elected President PTO 2001-2002 2002-2003
. Vice President PTO 1999-2000
. 5th Grade Basketball coach 1999-2000
. 6th Grade Basketball coach 2003-2008
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