Customer Service Manager

Mario L. Hernandez

***** *. *******, ********, ** 85353520-***-****

abmhsk@r.postjobfree.com

OBJECTIVE: With 5+ years experience in customer service and finances, a

self-motivated team player seeking to gain knowledge and experience in a

professional and friendly environment. Looking to use my practice in

customer service, politics, finance, and marketing to pursue a career that

establishes public relations and to grow in the professional field.

EDUCATION:

2003-2005 Estrella Community College

Avondale, AZ

-Dual Enrollment, High School Honors Program

2005-2006 University of Oregon Eugene, OR

B.A. Political Science

-Club Tennis Team

-M.E.C.H.A

-Beta Theta Pi Fraternity, Pledge Class President

2006-2010 Pima Community College Tucson, AZ

-Online classes throughout the year

2006-2010 The University of Arizona Tucson,

AZ

Double Major in Political Science and Public Administration

Minor in Thematic Pre-Law, May 2010

-Alpha Phi Omega, Community Service Fraternity

-Beta Theta Pi Fraternity

-M.E.C.H.A

-Optimi Academic Honorary

-Blue Key National Honorary, Academic and School Spirit Honorary

-Chain Gang Junior Honorary, Academic Honorary

-M.A.D.D. Internship program

-Tutor Services

-University of Arizona Club Tennis

EMPLOYMENT:

2010 OakStreetMan

Internal Social Media Manager Tucson, AZ

-Managed OakStreetMan Social Networking accounts

-Assisted with office duties

-Marketing

-Researched marketing trends

-Product Research

-Public relations manager with surrounding communities and charities

-Design

2009 University of Arizona Department of Chemistry and Biochemistry

Student Administrative Assistant

Tucson, AZ

-Multi-tasked various projects working with faculty and employees

-Faxing, copying, answering phones, organizing, inventory, and various

daily office tasks and projects

-Managed the Front office of the Chemistry Department

-Independent self-motivated projects

-Example: Online electronic organized data base project

2004-2007 Bank of America

Senior Teller Avondale/PHX/Tucson, AZ,

Eugene, OR

-Supervised tellers with overrides and approvals.

-Assisted with customer service in handling cash, deposits, check

cashing, and withdrawals

-Assisted in the opening and closing procedures

-Marketing and Sales

-Cross Trained in personal banking

-Loans, mortgages, disputes, refinances, line of credit, wire

transfers, other personal finance

2003-2004 Fry's Food and Drug Store

Avondale, AZ

Carryout/Customer Service

-Assisted Customers in various aspects of the grocery industry

-Cross Trained and gained familiarity in various departments

LEADERSHIP:

2000-2004 Vice Mayor of Tolleson Teen Council

. Assisted the mayor and council with voicing the concerns of

the youth of the city

2004-2005 Mayor of Tolleson Teen Council

. Addressed concerns of the cities youth, also worked along

side with city officials to experience how local legislation

is made and managed.

2005 Graduate of the Congressional National Youth Summit

2006 Graduate of Futures Quest Leadership Program

2007 Graduate of John Wooden Leadership Institute

2007 Chain Gang Junior Honorary Executive Council Member

2008-2009 Blue Key Executive Council Member

2005-2008 Beta Theta Pi:

. Ritual Chair, Secretary, and Member of Executive Council

VOUNTEER EXPERIENCE:

2005-Present: Race for the Cure, Relay for Life, Habitat for

Humanity, Ronald McDonald House, Unicef, Boys and Girls Club, Ben's

Bells, homeless shelter volunteer.

. All community service has been done throughout my college

career, each varying in hours. Other forms of community

service include philanthropy related to the University of

Arizona, and charitable participation of philanthropy given

by members of the Greek community and clubs on campus.

SKILLS:

. MAC and PC friendly.

. Proficient in Microsoft Word, Excel, and Power point

. Worked with various copy machines, fax machines, and office

equipment

. 4yrs Spanish

. 5+years working in Customer Service

Professional References

Reyes Medrano, City Manager for The City of Tolleson, 623-***-****

John Paul Lopez, Assistant City Manager for The City of Tolleson, 623-

936-7111

Mark Ellis, CEO of Telecom, 678-***-****

Danielle Cordova, CEO of Mindful Management, 623-***-****

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