Sales Manager
Resume:
Rick Wang
Education:
Cornell University, College of Arts & Science
Work Experience:
Manpower
SRC Agent (IBM) July 2009 - Current
As a Software Receive Call (SRC) agent, receive calls from customers
and create software PMR (problem management records) and send customers
to appropriate queues. I am one of the top SRC agents with some of the
most consistent 'very satisfactory' CSAT scores. IBM has several tens
of thousands of products; the work requires attention to detail,
understanding and knowledge of many of the products, quick and fast
response and exceptional customer satisfaction.
Volt Workforce Solutions
Tech Support (Apple iPhone Division) 2008 - 2009
As an Apple iPhone Tech Support Agent & then a Tier2 Product
Specialist, I was a top tech support agent and I took pride in making
sure customers were satisfied with their customer support experience
with Apple iPhone. I had 100% CSAT's (customer satisfaction surveys
returned) for several cycles and had great feedback from customers.
I assisted customers with: setting up iTunes and iPhone online
accounts; setting up email accounts; troubleshooting issues with the
iPhone, iTunes, iTunes Store and AppStore downloads, email, Outlook and
various sync and transfer issues; advising and facilitating hardware
repairs, coordinating assistance with MacGenius reps at Apple Retail
stores and answering any questions regarding iPhone, iPod Touch,
complaints, and transferring mis-routed customer calls to the
appropriate departments.
Harte-Hanks
Tech Support / Sales Rep 2006 - 2008
As a Panasonic Projector tech support rep, I helped consumers and
businesses troubleshoot any projector problems they may be
encountering. Tried to resolve issues and save Panasonic warranty
repairs. But also worked as a bridge between consumers/businesses and
the warranty repair company (Heartland Services).
As a 3com inbound sales rep, I helped customers find the appropriate
products and configurations, helped with general questions and helped
as a bridge between tech support, corporate and the various ISR's
(inside sales reps).
Alpha Omega Graphics
Marketing / Sales Agent 2003 - 2006
Procured and maintained accounts for the Austin marketing division.
Supervised and trained a team of eight sales agents to canvas
prospective clients in the Greater Austin area.
Harte-Hanks
Outbound Sales Rep 2002 - 2003
As a United States Postal Service rep sold businesses the opportunity
to purchase pre paid USPS shipping services to improve & expedite their
shipping needs. We gave businesses the opportunity to see another
alternative and see USPS as a viable alternative to Fedex, UPS,
Airborne, etc. Our team helped pioneer a USPS marketing agenda: to show
businesses a new way to look at USPS.
As a sales rep I was consistently a top ten performer (out of 80+ sales
people). I was one of the first five to hit 100, 250, then 500 orders.
I helped train other sales agents and became a model of hard work and
perseverance. I routinely received 'No Occurrence' certificates for not
missing work and being at work on time.
I enjoyed being a model sales agent and helping others. The Harte-Hanks
General Manager, Peter De Trempe, praised my work performance,
something he does not generally do with sales agents. I enjoyed helping
out my sales managers with a job well done.
M.C.I. / Worldcom
Outbound Sales Rep 2001 - 2002
As a sales rep, I sold local, long distance and international phone
service to households throughout the country. The job required
persistence and the desire to help customers find a solution to reduce
their telecommunication costs. Because our competition was SBC
(Ameritech), AT&T, Sprint, etc., I had to be very articulate,
persuasive, and also understanding.
Because I have these qualities, I was able to consistently be a top
performer, hitting way over the sales goal set each sales cycle by my
sales manager. I was a team player, helping out new sales people and
also helping others who were having difficulty. On numerous occasions,
I was monitored by 'national monitoring' an internal watchdog group and
received 'perfect scores' for being in compliance with rules,
regulations and practices. I always did my job as any job with 110%
effort and respect.
REFERENCES:
***
Volt
1320 Greenway Drive Suite 900
Irving, TX 75038
Jennifer Potts [Volt contact for Apple iPhone]
Employee Relations Representative
Supervisors at Apple iPhone position (Tier1):
Monique Beachem: abmhpo@r.postjobfree.com
Levar Butler: abmhpo@r.postjobfree.com
Diane Carter
Senior Onsite Admin
abmhpo@r.postjobfree.com
16675 Addison Road
Addison, TX 75001
Thomas Coleman
iPhone Support Supervisor Tier 2
abmhpo@r.postjobfree.com
Farren Cooper
iPhone Support Supervisor Tier 2
abmhpo@r.postjobfree.com
***
Harte Hanks*
2800 Wells Branch Parkway
Austin, TX 78728
Supervisors:
Christie Boleware*
Angie Kennedy*
Contact this candidate