Experience:

I have over ** years experience in systems engineering, acquisition,

management, and computer science, and over 15 years direct experience in

Project Management. I have been involved in all aspects of the development

life cycle including requirements definition and analysis, design, coding,

code management, testing, deployment, documentation, quality assurance,

configuration management, change management, customer relationship

management, and process improvement. I worked as a Sr. Project Manager on

a number of programs that were certified at Systems Engineering Institute

(SEI) SW-CMM Level 3, 4, and 5, as well as those at CMMI Levels 2, 3, and

4.

Employment History:

Sr. Technical Account Manager Voxeo Corporation

Orlando, Florida August 2008 to date

I managed Fortune 100 clients for a IVR platform provider. Managed all

professional development projects and remote contractor development teams.

Handed all customer communications and quarterly account reviews. Worked

with customer to understand their business and suggest ways in which they

could improve their applications to better service their client base. I

develop account management plans, and ensure that all client support issues

are being handled in a timely manner.

Project Manager Space Gateway Support

Kennedy Space Center, Florida March 2005 to August

2008

Process Improvement/CMMI - I developed and maintained systems engineering

processes, procedures, templates, and tools that were used throughout the

multi-track engineering development life cycle. SGS achieved CMMI Maturity

Level 2 in April 2006 and Maturity Level 3 in October 2007. Managed all

aspects of change management via the IT governance process, worked with

multiple cross-matrix teams to manage customer expectations, and ensure

that all developed processes would meet the requirements of the various

user communities. Delivered 1st major deliverable in 13 months, when

project had been stalled for 5 years. I completed the project six months

ahead of schedule and under budget. Worked with Operations Management to

implement ITIL guidelines and provide a structured environment for

configuration and change management.

Sr. Project Manager (Contract - Ajilon Consulting) General Motors

Corporation

Detroit, Michigan Oct 2002 to March 2005

Lead PM Mentor to the Manufacturing & Quality Group of General Motors North

America. I was responsible for the mentoring of ten project/program

managers on the areas of project execution, the SDP-21 method and

compliance, and CMMI. Functioned as Project Manager and handled the

scheduling, coordination, documentation management, and facilities, as well

as Functional Area Representative for the Project Management Office.

Previous assignments for General Motors included serving in the Business

Services Division as a Sr. Project Manager [03-04 to 07-04] on a $1.8

Million mainframe enhancement project executing under CMMI Level 3 process

and procedures. Responsibilities were to take the initial project through

planning, definition, and sourcing and move to Development Factory for

final execution. (Contract - Wolverine Technical Staffing)

Additionally, I worked in General Motors Acceptance Corporation as a Sr.

Quality Assurance Analyst [10/02-03/04] with numerous projects throughout

the complete software development life cycle. I provided SME review of

project deliverables, conducted process and configuration management audits

during project lifecycle. I worked on the creation of policies and

procedures for CMMI Level 3 compliance. (Contract - LogicaCMG)

Sr. Project Manager (Contract - LogicaCMG) Federal-Mogul

Corporation

Southfield, Michigan Aug 2002 to Oct 2002

I designed process and managed the development of new enterprise Program

Management Office. Created a flexible software development life cycle

method, integrated with PMI Project Management Method, to ensure that

projects from the simple (static web page update) to the very complex

(online parts ordering system) could be managed and delivered in a

consistent and repeatable manner in accordance with the established

guidelines.

Executive Consultant/Project Manager IBM Corporation

Nationwide 1999 to 2002

Worked with clients to understand technical needs, developed proposals,

sold $10M in services revenue. Managed projects using Global Services

method (SW-CMM L5). Served as Method Exponent for IBM Global Services

Method, and served on Project Management Review Board to provide Peer

Reviews on various projects and to help identify and correct projects which

were in need of corrective action. Work centered on web services

(WebSphere, MQ, XML) and wireless technologies. PM projects for teams up

to 50 persons and contracts of $100,000,000.

Vice President, Chief Technologist Ross Roy

Communications

Bloomfield Hills, Michigan 1997 to 1999

I developed the technical vision, processes, and software development

lifecycle for applications development. Lead research and development

efforts for implementation of new technologies. I worked on the

development of Chrysler Internet vision and presence and new ecommerce

initiatives. I was responsible for the implementation of ISO 9001

practices and procedures in all of Information Systems. I served as

Program Manager for the implementation of Enterprise Architecture

Integration of PeopleSoft, Oracle Financials, and Siebel with project teams

of 75 people.

General Manager World Dimensions Ltd

Flat Rock, Michigan 1996 to 1997

Managed Internet Division. Principal client strategist and advocate.

Handled all client communication, design meetings, and site reviews.

Implementation of new business unit. Developed and wrote all internal

procedures to satisfy ISO 9001 requirements of parent design engineering

firm. Analyzed and implemented internal systems for contact management,

client billing, system maintenance, user services, site analysis and

reporting, and system monitoring. Designed and wrote a detailed integrated

macro project management and time tracking system. Negotiated and settled

all contract matters. Re-negotiated all system maintenance contracts

Principal/Product Manager DORN Technology Group

Livonia, Michigan 1991 to 1996

Developed software development lifecycle for applications development,

testing, and maintenance. Managed a programming staff of 24 persons.

Development Manager for final application release. In excess of 1.5 million

lines of code. Surpassed ISO 9001 standards for errors/thousand lines of

code by a factor of 2.5. Reduced overall support burden on product by 1.5

FTE.

Education/Training:

Graduate Certificate Executive Development, Indiana University, 1988

BA program, State University of New York Regents Program, 1981

Intermediate Concepts of CMMI Version 1.2, SEI, 2008

CMMI Version 1.2 Upgrade Training, SEI, 2007

Introduction to CMMI, NGMS, 2006 (most recent)

SCAMPI Appraisal Team Member Training, NGMS, 2007 (most recent)

Certifications:

Project Management Professional (PMP), 1994, Project Management Institute

Microsoft Certified Systems Engineer (MCSE), 1995 (WinNT 3.51)

ARM - Insurance Institute of America, 1996

AIC - Insurance Institute of America, 1995

Green Belt - Six Sigma, 2002

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