Customer Service Manager

Sanjay M. Vaghela

**** ******** *****,

Bensalem, PA 19020

Home- 215-***-****, Cell- 201-***-****

E-mail: abmho3@r.postjobfree.com

Objective:

A professional Operations Specialist with multiple industry experience in

Distribution Center, Manufacturing, Retail, Training & Development, and

Marketing with excellent Leadership and Communication skills to achieve

goals and results through utilization of diverse people, process,

procedures, standards, time management, problem solving, and with

integrity.

Work Experience Summary:

23 years plus in Retail Operation

7 years plus in Manufacturing and Production Operations, Inventory

Management

5 years in Distribution Center Operation & 3 years in Training &

Development People & Operations

5 years in Marketing Overseas/Production

Coordination/Collections/Standardization/Consultant

Competencies Includes:

Operations Management Team building/Leadership

Organizational & Project Management Training & Development

Standardization Staffing Requirement

Problem Resolution Employee Scheduling

Budgeting Labor Management

Education: Bachelors' in Management Science- Kean University, Union, NJ

Professional Experience:

Forman Mills - Store Manager, Ewing, NJ

(October 2001 - Present)

Frontend Manager- Part-Time (Key Holder)

Operations Manager-Jersey City, NJ & Philadelphia, PA

. Scheduling & Budgeting man hours vs. daily sales forecasts to maintain

Profits & Loss.

. Maintaining daily operations such shipping, receiving, customer

service, merchandise flow & processing.

. Processing markdowns from corporate buyers, maintaining Plano grams,

floor moves, and signage of merchandise as per corporate standards.

. Training and development of all associates in multiple functions to

maximize efficiency in the building.

. Hiring/Firing of associates, as well as all administrative paperwork

and disciplinary write-ups.

. Frontend Operations customer service, banking, sales, money management

as per corporate guidelines, administrative paper related to cashier

over/shortage and missing paperwork.

. Building maintenance issues, registers, computers, printers, and

credit card machines.

. All communications with Corporate Office and District Manager on daily

issues and resolutions.

. Ordering & maintaining necessary supplies in the building.

Walmart Inc. - Associate Electronics Department - Part-time, Bensalem, PA

(May 2009 - December 2009)

. Customer Service give the customer information on the product(s)

. Stocking the floor

. Plano grams

. Ringing on the register

. Also work receiving/unloading as required

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Rogers Foam Corporations - Production Supervisor, Morrisville, PA

(October 2006 to February 2009)

. Monitoring day to day production operations and scheduling on the

first and second shift in the Die Cutting Operations.

. Inventory management of components vs. daily shipped components.

. Production planning, material preparation, machine allocation, and

shipping materials.

. Training and development of employees on the machines ( managed 25

to 30 people) in the die cutting operations with managing 5

automated die cutting machines, 2 manual cutting machines, 1 heat

press, and 1 computerized fully automated machine.

. Continuous improvement processes to reduce rejections and maximize

daily quality production.

. Increase of productivity on the first shift by 20% to 30% percent

by standardizing procedures and processes.

. Improved production planning & by 20%, which increased production

capacity by 10% to 20%, increased utilization of labor force to

meet more of customers demands and increase profitability.

Marshalls Distribution Center - Philadelphia, PA

(December 2003 - March 2008)

Training Specialist/HR Generalist-Associate Relations/Production Supervisor

. Training and Development of Associates and Supervisor on various

shifts.

. Develop and design training programs to improve overall productivity

of the facility by standardizing processes and procedures throughout

all three shifts, especially on the night shift since it was a new

startup of that shift.

. Also design accountability tools to monitor continuous improvements on

processes, group production, as well as individual productivity and

feedback tools to improve productivity.

. Training of Supervisors, and Associates on company policy, procedures,

safety, and OSHA regulations.

. Being a mediator in coaching between associates and supervisors in

order to avoid union conflicts.

. Helping supervisors with payroll and people issues.

. Managing 80 employees in one or more department and prioritize daily

to achieve maximum output.

. Worked in various departments through out the distribution center such

as ticketing, hang, flat, pk, lud, central pack, loading, unloading

dock, and where ever my services were needed.

Industrial Jewels Private Limited - Marketing Manager, Gujarat, India

(August 1998 - August 2001)

. Forecasting of annual Sales/Collections with existing as well as new

potential customers.

. Generated Sales and Collections reports on weekly, monthly, quarterly,

and yearly.

. Helped designed and developed software formats for ISO-9002 to be

incorporated in a automated system as well as writing procedures and

developing standard reports.

. Coordination of marketing department to production department to

execute order in a timely manner.

Iota Chemiculture Limited - Marketing Manager, Gujarat, India

(October 1996 to July 1998)

. Standardization of procedures between domestic & export marketing.

. Responsibilities included sales, collections and generating reports.

. Developed a directory of the domestic customers and markets.

Northtec LLC., Production Supervisor Trevose/Bristol, PA

(November 1992 to July 1996)

. Managed staff of 200 people and provided guidance, training, and

motivation to develop there skills.

. Performance evaluations, coaching & counseling, and termination of

staff as necessary.

. Training of vendors & sub-contractors on the process and procedures

related to our production such as GMP and FDA regulations.

. Developed new production standards for measuring efficiency to

increase capacity as per output to serve the customers needs.

Additional Training Obtained:

Frontline Leadership; Valuing Diversity; Conflict Management;

Communicating & Listening;

Effective Presentation; Business Writing; Problem Solving &

Decision Making; Internal Auditor ISO-9001:2000

Fire Fighter I training, and Fire Police training.

Languages: Gujarati and Hindi (spoken)

Membership: Member of Eddington Fire Company

REFERENCES AND FURTHER DATA AVAILABLE UPON REQUEST

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