Manager High School

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GARY COSTELLO

abmhmv@r.postjobfree.com

Reno, NV

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EDUCATION:

- MBA, Business Management

Hartford University - 3.5 gpa - 2003

- Masters Degree Candidate, Exercise Physiology (5 units from degree)

San Diego State University, San Diego, CA

- Bachelor of Arts with distinction, Physical Education - 3.6 gpa

San Diego State University, San Diego, CA

- Two Teaching Credentials, CA & NV - SDSU

- Microsoft Suite for Educators

Chico State University, CA

- Marketing, Leadership & Business Workshops (2 years)

Harrisburg, PA (Action Consultants & Rising Sun Consultants,

LLC)

* Selected: 2007-2008 ISPA MARKETING TASK FORCE

PROFESSIONAL EXPERIENCE:

May 2009 to May 2010 RESORT GENERAL MANAGER

Placencia, Belize

Turtle Inn (Coppola Resort)

Privately owned luxury boutique resort recognized by Conde Nast, Travel &

Leisure and Forbes as one of the top resorts in Central and South America.

Staffing up to 140 full-time employees, 80% live in company housing on

property. All operational and fiscal responsibilities, created 2010

Budget. Three restaurants, dive shop, retail, spa, tours and ADR that

averaged $1000/night.

. Immediately controlled costs and managed runaway expenses

. 2009 EBITDA finished within 1% of budget in depressed market, YTD was

-12 % when accepted position

. Thru March 2010, exceeded projected EBITDA by 10%

. 2009 Silver Sage Reader's Choice Award from Spa Magazine for Favorite

Hotel Resort Spa in Central/South America

December 2007 to February 2009 GENERAL MANAGER

Milwaukee, WI

LeClub Sports Club

A 130,000 square foot sports and country club facility owned by ClubCorp

Inc. Some of the area's best indoor Tennis & Aquatics facilities, other

profit areas; Athletic/Fitness Department, Massage, Youth Department,

Social and F&B. Prominently fused into the area and community for 35 years.

. Responsible establishing long range retention plans after $2 million

renovation project.

. Member based club; 2000 Memberships and 140 Employee Partners

. 13 direct departmental reports; oversaw all marketing and $2.5 million

in membership sales

. Created strategic profits; team development and aggressive in-house

advertising & marketing

. Instrumental controlling costs and managing $5 million operating

budget

Costello- pg. 2

February 2005 to December 2007 RESORT GENERAL MANAGER

Harrisburg, PA

Felicita Garden Resort & Spa

Privately owned upscale boutique resort; championship golf course, spa

facilities (11 treatment rooms), fitness center, 3 dining outlets, world

class gardens, banquets/weddings, 58 mountain lodge rooms, 810 acres.

Managed $4 million operating budget and 130 staff.

. Reduced advertising/marketing budget 37%, while increasing revenue12%

over 3 years.

. Reorganized management team including Sales and F&B operations.

. Created resort staffing plan and monthly team recognition program.

. Introduced weekly Leadership Meetings and team building for department

managers/directors.

. 2007 profit increased $260,000 over 2006.

. Voted "Readers Choice" by the Harrisburg Magazine Readers' Poll, 2006

& 2007.

May 2004 to February 2005 AREA OPERATIONS MANAGER Big

Bend National Park, TX

Big Bend Resorts

Reported to GM. Big Bend consists of remote resort operations; 72 lodge

rooms (14 historic stone cottages), 140 RV sites, four retail outlets

within 50-miles including dining facilities (99-seat restaurant), retail

stores, gift shops, two filling stations and other services.

. Developed and implemented $5 million annual operating budget.

. Environmental Management Systems - Administrator.

. Exceeded revenue by controlling labor costs and minimizing maintenance

outsourcing.

. Resort wide "reduce-reuse-recycle" program awarded ISO-14001.

. HAZWOPHER - Advanced Safety Specialist and Volunteer NPS Fire-Fighter

July 2003 to March 2004 REGIONAL SPA OPERATIONS MANAGER

Male', Maldives

Serena Spa Pvt. Ltd.

Professional services for both spa development and spa management. Serena

Spa partners range from stylish boutique resorts to 5 star international

hotels.

. Coordinated and directed spa operations in Maldives, India, Sri Lanka

and Thailand; 18 resort & destination spas in operation, managed over

100 multicultural team members.

. Introduced "retreat spa" programs, highlighting diet, exercise and

wellness.

. Rev 33% increase, 6 months, exceeded budget with two less spas in

operations - greatest sales.

July 2002 to July 2003 Physical Education

Specialist Clark County School District, NV

September 2001 to July 2002 RECREATION MANAGER

Grand Canyon, AZ

Xanterra Parks &

Resorts

Largest concessionaire for National Parks; resorts, lodging, retail, food

and beverage.

. Managed 10,000 sq. ft facility. Reduced payroll by 10% while

increasing revenue.

. Initiated all monthly financial reports for Board of Directors,

completed daily banking.

. Increased revenue "post 911" by 15%, through new marketing and

innovative programs.

1997-2001 Physical Education & Resource Specialist

Fremont USD & Tahoe Truckee USD, CA

. Itinerant and high school classroom teacher

. high school track coach

. high school theater director

Costello- pg. 3

December 1995 to July 1997 DIRECTOR OF RESORT OPERATIONS San

Jose, Costa Rica

Rancho

Chetica

All-inclusive family owned small boutique resort near entrance to Braulio

Carrillo's National Park & Rain Forest. 30 cottages, suites and bungalows

on 80-acres.

. Start-up operations; resort opened 1994, profitable by late 1996.

. Budgeted all-inclusive packages, local vendor contracts, and directed

all guest events.

May 1992 to June 1995 GUEST SERVICES

Las Vegas, NV

Caesars Palace

Recognized around the world as one of the finest casino hotels.

. Hotel spokesperson for special and media events / coordinated with top

celebrities

. Educated and trained guests in Emperors Club

Positions Before 1992:

- Fitness/Spa Director - Pritikin Programs Inc., Sherman Oaks, CA; 1.5

years

- Apartment Manager - Venice Beach, CA (28 units - 2 years)

- University Instructor - SDSU, Graduate Department of Physical

Education

- Community Lecturer, Office Manager, Consultant - Optimum Health

Clinics & Ultimate Medical Research - Orange County, CA (3 years)

- CPR/AED/1st Aid Instructor, NPS volunteer firefighter and HazMat

Administrator

- Board of Directors - American Heart Association, Red Cross, Special

Olympics

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