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Human Resources Customer Service

Location:
Montgomery, AL, 36117
Posted:
June 30, 2010

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Resume:

Marketa D Myricks

**** ********* *****

Montgomery, AL 36117

334-***-****

abmhl3@r.postjobfree.com

CAREER INTEREST

My career objective is to continue to be successful in any opportunity in the field of Human Resources.

My goal in the next two years is to have an opportunity as a Benefits Administrator/Manager,

Compensation Analyst, or Senior/Group HR Manager; additionally, I am currently studying to obtain my

HR Certification.

My experience as outlined below will truly be an asset to any Company seeking a career-focused

professional.

EDUCATION

Troy University, Master’s of Science in Human Resources Management

Alabama State University, Bachelors of Science in Finance

EMPLOYMENT

Executive Manager- Softlines/Guest Experience

Target Corporation; Montgomery, AL

March 2010- Present

Overall, I am responsible for the following departments: All Apparel (Women, Men, Girls, Infant, Boys,

Intimates, Front-End, Guest Services, Target Café, and Jewelry and Accessories. I have 5 direct reports

(Team Leaders) and am frequently responsible for managing the total store operation.

• Inspire exceptional performance by utilizing my business, leadership, and people skills

• Maximize sales and profit for all responsible departments with sales ranging from $2- $9 million,

including total store

• Ensure great service and team member satisfaction

• Perform duties as a Leader-On-Duty (LOD), which includes opening and closing the store

• Assist with the recruiting and hiring of my Team

• Maintain budget controls

• Responsible for ensuring all team members and team leaders are effectively trained in their roles

• Assist with training and developing team members into leaders and leaders from “Good to Great”

Field District Human Resources Manager- Stores - July 2004- January 2010

Human Resources Generalist- Logistics & Distribution Center- January 2010- March 2010

Winn-Dixie Stores, Inc.; Montgomery, AL/Jacksonville, FL

As a District HR Manager, I was responsible for 21 stores (approx 2000+ associates) and have been

responsible for as many as 74 stores (approx 5900+ associates). In that role, I addressed issues

pertaining to sexual harassment, discrimination, retaliation, benefits, payroll, and other general HR issues

and grievances. I was responsible for recruiting all salaried managers, hourly managers, and other key

positions by way of attending local Job Fairs, placing employment ads in various newspapers, utilizing

online recruiting tools, and direct sourcing. I also administered HR Training to all store and district level

management positions. Topics discussed during training included Equal Employment Opportunity,

Harassment, Diversity, and Performance Management. Additional responsibilities are outlined below.

• Assisted corporate and retail management to develop and implement associate strategies and

improve associate performance

• Responsible for district’s performance management and succession planning processes

• Provided staffing services to retail stores

• Responsible for recruiting candidates, providing interview support to hiring managers and

assisting management with job offers

• Provided guidance and recommendations for conflict solutions to management

• Assisted legal counsel with handling EEO complaints

• Drove district succession and career process by assessing current leadership depth, making

recommendation on readiness and potential for promotion, and developing internal candidates for

key positions through career counseling and individual development planning

• Worked with managers in sourcing and staffing open positions

• Administered internal posting program and ensure adherence to company policy

• Sourced resumes using direct sourcing methods

• Conducted pre-screening interviews. Made recommendations to management regarding

candidates meeting position criteria and make determinations as to whether the candidate may

be a proper fit for the organization

• Represented department and Company at career fairs, on-campus interviews and other recruiting

events

• Supported Associate Relations staff in solving more complex associate issues

• Coordinated and participated in interview processes

• Facilitated the communication of job offers and declines to candidates

• Prepared reports and projects pertaining to associate relations, recruiting, and other HR-related

reports

• Conducted investigations pertaining to Employee Relations issues, such as allegations on

discriminations, harassment, unfair workplace environment, sexual harassment, and retaliation

• Coached store management team on how to address issues utilizing the open-door policy

• Assisted Asset Protection with investigations, as needed

• Facilitated HR Training to all management and higher positions within district

• Have been responsible for up to 74 stores throughout Alabama, Mississippi, Georgia, and Florida

(as the first associate to hold this position in the Division/Region)

• January 2010- March 2010- Held the position of HR Generalist for Winn-Dixie’s Distribution

Center & Logistics located in Montgomery, AL and performed the same aforementioned duties,

including making recommendations on all disciplinary actions and terminations.

Benefits Specialist

Regions Financial Corporation; Montgomery, AL

February 2003- July 2004

Overall, my responsibilities were to provide technical level support for the administration of Regions’

benefit plans and to supervise Benefits Clerks. Duties are outlined below.

• Maintained advanced technical knowledge of plans to provide customer service to associates,

local Human Resource Representatives, vendors, and team members

• Assisted in developing operational procedures

• Performed daily plan administration functions (data entry, reconciling, balancing, etc) for benefits

area

• Assured plans were carried out in compliance with all company policies/procedures

• Served as daily liaison with vendor plan representatives, including submitting data to vendors as

needed. Such data included information pertaining to Long-Term Disability, COBRA, Severance

information, and other various benefit updates

• Provided updated knowledge of benefit regulations

• Maintained the Long-Term Disability and Severance reports

• Reviewed all Educational Assistance Applications and made decision to approve or deny benefit

Human Resources Call Center Representative

Regions Financial Corporation; Montgomery, AL

January 2001- February 2003

My responsibilities were to assist in the interpretation and administration of human resources functions

while promoting excellence by providing exceptional customer service. Duties are outlined below.

• Maintained a call log for the purpose of providing feedback to management and associates

• Answered inquiries and solved problems regarding payroll, 401k/Profit Sharing Plan, Employee

Stock Ownership Plan, PeopleSoft, and health/welfare benefits (i.e. Medical, Dental, Flex

Spending, COBRA, Mail Order Prescription, Retirement/Pension Plan, and Life Insurance

Policies)

• Provided benefit documentation to associates via email and fax

Technical Skills

• People Soft- over 9 years of experience- including People Soft 9.0

• UNICRU (KRONOS)- applicant system

• ProBusiness Payroll System

• Microsoft Office 2000 and 2007/ Windows XP

Organizations

• Society of Human Resource Management- National Member

References

• Charmaine Lyons Davis; Food Lion, LLC.; Director of Compensation and Benefits; 704-***-****

• Melissa Johnson; Aronov Realty; Associate Broker; 334-***-****

• Arnold Smith; Winn-Dixie Stores, Inc.; District HR Manager; 205-***-****



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