Six Sigma Quality

CARRIE J. VINCENT

***** ** **, ******, ** *****, 574-***-****, ***********@*****.***

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Work Experience:

Eaton Corporation, Three Rivers, MI; Lead Quality Engineer/Black Belt;

Product: Ford transmission modules/

GM cylinder deactivation assemblies, 01/04-current

. Based on process audits findings, final audit data, scrap, and rework,

regularly utilize fishbone diagrams and the 5-whys to determine root cause

and implement corrective action in order to prevent customer failures and

warranty returns

. Lead Ford corrective action and engineering change request meetings, in

addition to plant site assessments and audits

. Based on audit data, persuaded management to agree to implement error-

proofing for proper valve connector insertion

. By listening to the "voice of the customer," rectified a strained

customer relationship by correcting the highest two contamination warranty

failures, engaging plant functions to complete concurrent projects based

on SPC, mediating concurrence of customer cleanliness specifications and

completing controls implementation to sustain SPC stability

. Continuously improved contamination gravimetrical weight capability on

all patch levels > 1.67 Cpk by optimizing a vacuum station, requisitioning

and installing a valve tray washer, and by involving operators to drive

culture change

. Coordinated validation of process and test equipment including MSA and

Run-at-Rate for PPAP for four line moves

. Mentored Greenbelts with project selection, training, project completion,

presentation and testing to become certified

. Supported Divisional Six Sigma monthly reviews of Green Belt

presentations, plant summary reviews, and test updates

. Compiled capital and resource proposals, during Strategic planning, for

Six Sigma projects and contamination initiatives

. Managed a cross-functional team evaluating environmental effects on

product performance, then scheduled and coordinated the building of an

environmental enclosure to reduce seasonal effects on valve yield saving

$530K

. Applied Lean concepts to a material movement process saving $80K in

perishable bags, $160K in labor, decreasing WIP by 65%, and improving

three station's Recommended Weight Limit, while maintaining the

contamination specification

. Replaced a subjective bobbin inspection, by correlating unacceptable

rejects, with hi-pot voltage levels saving $86K

. Obtained consensus from an external casting supplier and internal

management to expend resources on a Six Sigma project to eliminate the

supplier final wash by optimizing the rough wash to achieve a savings of

$70,000 annually

. Led a Kaizan to combine a washer and valve rework position by creating

mobile rework carts for each valve type

. Participated in truck emissions program ProLaunch risk classification

assessment and DFMEA development

Guardian Automotive Products Inc., Ligonier, IN; Customer Quality; Product:

Windshields (GMT800); 01/03-11/03

. Ensured customer specifics were met for PPAP conformance for the Ford GT-

40 and GM Rainier product launches

. Built relationships with customer personnel at seven OEM sites including

GM (Janesville, WI; Pontiac, MI; Fort Wayne, IN; Arlington, TX;

Moraine, OH), Chrysler (Belvidere, IL), and Ford (Saline, MI) via customer

liaisons and regular visits

Eaton Corporation, Three Rivers, MI; Quality Supervisor; Product: Mirror

actuator assembly, 04/01 - 01/03

. Managed fourteen quality associates including lab technicians, quality

auditors, analysts, and quality engineers

. Determined quality auditor competencies, created a training plan to

develop measurement system analysis, process capability, and PPAP

competencies, and set goals aligned with divisional quality objectives to

verify comprehension

. Held departmental meetings to review process audit findings, final audit

PPM, and customer return analysis

. Reviewed customer corrective actions prior to presentation to customer

and presented at customer location, if required

. Maintained department expense budgets, training budgets and received

approval for capital appropriation requests written in excess of $100K for

measurement and environmental equipment to reduce gage setup and variation

. Set priorities to empower subordinates to self-manage lab validation

schedules and quality technician projects

. Developed key component supplier for the mirror actuator (memory board)

and 5R solenoid body assembly (bearing)

. Completed alpha, beta and GP-12 control plans, FMEAs, and GD&T print

reviews for a GM valve deactivation device

Eaton Corporation, Belmond, IA; QE; Product: Engine valve lines, aircraft

lifters/valves, sample line; 09/99-04/01

. Established aircraft internal exposure requirements to limit recall

liability per traceability records for lifters

. As a team, developed visual standards for Caterpillar, Cummins and other

various valves to reduce PPM's and scrap

. Coordinated divisional one-time prototype valve samples, handled aircraft

customer issues, visits and FAA audits

Eaton Corporation, Saginaw, MI; Leadership, Skills and Development:

Operations/Accounting/Engineering;

Product: Batch precision machining and assembly

of hydraulic lifters; 05/95-09/99

. Supported cylinder head facility using inventory buffers to reduce daily

overtime by 2 hours and eliminating weekends

. Reduced 2-person, 3-shift cell to one shift by eliminating special cause

contamination spikes and measurement variation

. Ninety-four percent first time sign-up for direct deposit by promoting

with newsletters and an onsite ATM installation

. Eliminated my own position by mapping and then automating the pensions,

vacation pay, and general increase process

. Developed direct/indirect labor and scrap variance reports using sequels

to make data available for the grievance process

. Created a Job Database providing data to union reps to fill overtime,

reduce back pays, and improve company relations

. Led cross-functional team to improve yield from 86.5% to 92.5% by

decreasing body ID total indicator runout (TIR)

< Increased ream tool diameter to eliminate burr causing inner diameter

(ID) grind wheel breakdown in the body

< Changed to concentric collects to keep from deforming the body while

holding the parts for machining in chucker

< Used Design of Experiment (DOE) to evaluate part orientation, heat

treat, and annealing variables for distortion

< Used 2-Sample T-Test to conclude that the outer diameter (OD) TIR

required a decrease for ID centerless grinding

. Supervised 30 operators in a new cell concept during product launch of

two cold-formed mini-lash product lines

. Worked with setup associate, quality and seasoned (internal diameter) ID

grind personnel to develop a regrind process

. Supervised 18 operators in an ID/OD Finish Area and scheduled product

through the plant bottleneck operation

Education:

Purdue University; Bachelor of Science, Industrial Technology; GPA:

3.52/4.00; Graduated May 1995

Master of Science, College of Technology; GPA: 4.0/4.0;

Attended 08/2008-12/2008

Functional Competencies:

QS-9000/ISO/TS Training Six Sigma Black Belt Certified

Culture Change Champion

Wisper/PPAP/PFMEA/MSA Lean Manufacturing Techniques

Concepts in Strategic Management

APQP(ProLaunch)/Control Plan Project Management

Leadership, Skills, and Development

8D Problem Solving Theory of Constraints Zenger

Miller

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