Manager Customer Service
Resume:
Aris Peralta
Cell. 201-***-****
**** ** **** ****** *****, Florida 33143
E-mail: abmhkh@r.postjobfree.com
Education:
. DeVry University, Miami, FL
Bachelors Degree in Computer Information Systems Concentration:
Database Management
Expected Graduation Date: October 2010
Bachelors Degree in Business Administration Concentration: Operations
Management
Expected Graduation Date: October 2010
. Cisco Certified Network Associate: June 2008
Curriculum Summary:
Completed over 200 hands-on laboratory hours in the following courses:
. Introduction to Computers . Business Mathematics
. Statistics . QuickBooks accounting
software
. Programming Concepts in Visual Basic . Financial
Accounting
. Cisco Systems . Programming in C++
. SQL 2000/2005 . Project Management
. Operating Systems and Architecture . Small Systems
Technical Knowledge:
. Bilingual: Fluent English & Spanish . Visio 3.2
. Windows 95, 98, NT, XP . Java/ Java Script
. Microsoft Office 97, 2000, 2003 . Microsoft SQL
2000/2005
. Visual Basic 6.0 . Navicat (mySQL)
. Visio 3.2 . Typing (65 wpm)
. Four years Customer Service Experience .
Asp.net
Professional Experience:
University of Miami - Coral Gables, FL
09/2009 - Present
Database Manager to VP of Human Resources
. Analysis and management of the LSA Program database: maintain an accurate
and operable database of LSA recipients using logical and physical phases
of database design including developing logic codes in Visual Basic and
testing application. Perform complex activities for resolving database
errors, including recovery, debugging, organization and restructure of the
database environment. Assist in writing program documentation such as
instructions and specifications for database loads.
. Perform imports/exports of data from vendor website. Research eligibility
of award recipients according to program criteria: obtain reports from IT
(DHRS reports); verify hire date and employee status. Update database from
research conducted according to program instructions. Prepare reports
/digital documents to submit to vendor: export Access to Excel worksheet
for Faculty and Staff as required by the database process.
. Prepare reports on LSA activities by division, department,
employee/faculty, and milestone year and sorted as necessary. Coordinate
award orders with Vendor. Maintain Audit Trail/Inventory procedures and
Program records such as packing lists, invoices, confirmations, and
acknowledgement receipts.
. Assist with hardware problems, defective monitors, keyboards, mouse, CPU
or other components, printing problems, network access problems; software
installation requests; PC/laptop upgrade requests; loaner laptop requests;
loaner PDA requests.
. Responsible for providing human resource support in areas of employee
relations, staffing, compensation, performance management, and training and
development. Responsible for coordinating college recruits and wellness
programs. Prepare staff reports, resolving payroll and vacation issues and
salary administration.
Interactive Marketing Solutions, Nanuet, NY
07/2007- 08/2008
Lead Database Marketing Engineer
. Responsible for updating and maintaining Databases.
. Assist IT Manager in exporting data and importing data into the database.
. Handle online affiliates and campaigns
. Create suppression files and tests for clients.
. Database query creation and editing in SQL Server, Database Design, MS
Access, mySQL and the uses of normalization, stored procedures, triggers,
primary and foreign keys.
. Maintain commission reports for the company on a week-to-week and monthly
basis.
. Develop new tables and database within the database program (NAVICAT)
(MYSQL) in order
to create fields for the required data being stored.
. Create files and use FTP site to send data to clients to fulfill client
needs.
. Run weekly backs ups on each database.
. Run counts and leads for each client and send information via email or
FTP.
. Develop new ways to improve Databases and create new databases to fulfill
company needs.
Iron Mountain, Moonachie, NJ
11/2004 - 06/2007
Operations Manager
. Provide Technical support to PC users, assists with new desktop hardware
developments, telephone and voicemail setup, and loaner laptop and PDA
distributions.
. Installation and configuration of Microsoft Server Operating systems
. Investigate and resolve information exceptions and maintain all records
with respect to receiving and releasing customer backup tapes in an
accurate, secure, and timely manner.
. Assist with hardware problems, defective monitors, keyboards, mouse, CPU
or other components, printing problems, network access problems; software
installation requests; PC/laptop upgrade requests; loaner laptop requests;
loaner PDA requests.
. Hardware support of Intel based desktop and laptop computers and PDAs,
network printers and local printers.
. Support of Microsoft Windows 2000, XP, and Microsoft Office 2003 and 2007
. Communicate and assist client with request and problem resolution using
MediaLink (Data Access and Information System) and SecureBase (Data
Security and Recovery Management).
. Assist transportation department scheduling and routing services
. Responsible for the data import and export process, rotation of client
Data, (MEDCO, IBM, MVS, IBM AS/400, DEC VAX/VMS, Tandem, Novell NetWare
5.0, Microsoft Windows NT 4.0/2000 server, UNIX, Solaris 8.0, MS-Exchange,
MS- SQL and Oracle) LAN and WAN system production backup tapes on-site to
off-site storage and disaster recovery sites.
EPCO, Wayne, NJ 07/2002
- 9/2003
Operations Specialist
. Assist with hardware problems, defective monitors, keyboards, mouse, CPU
or other components, printing problems, network access problems; software
installation requests; PC/laptop upgrade requests; loaner laptop requests;
loaner PDA requests.
. Take pictures of production parts using a Digital Camera and Adobe
Photoshop to load into inventory
. Presented parts must have bar codes and special part number by using
Microsoft access.
. Compile Data in a series of spreadsheets using Microsoft Excel.
. Carry out orders and process them online.
. Ship orders Through UPS, Federal Express, and Airborne Express grounds.
References:
1. Erik Smith - PHP Developer, Interactive Marketing
abmhkh@r.postjobfree.com, 845-***-****
2. Chris Marinucci - IT Manager, Interactive Marketing
abmhkh@r.postjobfree.com, 845-***-****
3. Steve Krines - Regional Manager, Iron Mountain
Contact this candidate