Daniel Baitch, Ph.D.

** *** **** ********, ***** Kisco, NY 10549

914-***-**** 914-***-**** (Cell)

abmhjj@r.postjobfree.com

http://www.linkedin.com/in/danielbaitch OBJECTIVE

Work with organizations to build engaging, inclusive work environments that

attract and retain talented employees and profitable customers, promote

organizational transformation, and enhance business performance.

PROFILE

Accomplished applied researcher and performance consultant; track record of

delivering measurement-based organizational and strategic solutions that

enable alignment of people, culture and processes with business goals.

. Known for translating complexity into simple, pragmatic, innovative

solutions.

. A demonstrated ability to drive changes that improve employee

engagement, retention, teamwork and productivity through applied

research, measurement and training.

. Trusted advisor and creative problem solver with exceptional analytical

skills.

AREAS OF EXPERTISE

. Measurement of employee engagement, organizational culture and work

environment

. Practical surveys, focus groups, and interviews

. Identification of key performance strengths and improvement needs

. Training design and implementation

. Needs assessment and program evaluation

. Clear, compelling, entertaining presentations

. Meeting facilitation

. Problem analysis and decision-making

. Process improvement

. Workforce trends and competitive practices

. Data graphics; visual display of information

NOTABLE CONTRIBUTIONS

Talent Management and Leadership Effectiveness

. Employee Retention. Through co-development of a consistent exit survey

process across multiple JPMC businesses and regions, enabled

development of organization-specific retention strategies. Partnered

with business teams to identify and focus management attention on

issues that top performing defectors perceived as obstacles to their

success.

Business Process Transformation

. Team Process Review. Conducted a post-project survey and team review

for JPMC's corporate performance management group that resulted in

optimized leadership, communication, and work processes.

. On-Boarding Process Improvement. Collaborated on JPMC's new hire

survey process that revealed obstacles to successful on-boarding and

provided business units with a foundation for creating a more positive,

inviting, efficient new hire experience.

. Sales and Service Process Improvement. Co-led a major multinational

customer study of 23 high performing sales and service organizations

that contributed to Learning International's development of a new

generation of world-leading sales and service training programs, and

enhanced its account development and marketing efforts.

o In seven national markets, identified customers' distinct

expectations of suppliers, as well as customers' met and unmet needs

and leading sales and service practices.

o In collaboration with Marketing, co-authored marketing materials,

including the book "High Performance Sales Organizations: Creating

Competitive Advantage in a Global Marketplace". The book was

translated into four languages (75,000 US copies printed).

o Strengthened sales impact and company reputation for leading edge

research by delivering presentations on leading sales and service

practices at sales meetings and conferences.

Employee Engagement and Organizational Culture Change

. As a project manager for JPMC's firm-wide employee survey process,

enabled work teams across a global workforce of 200,000 employees

identify and take action on key improvement needs, and measure progress

on business-wide and team-specific improvement initiatives.

o Faced with continually escalating needs for flexible,

understandable, just-in-time information and improved participation

rates, worked with internal teams and external vendors on major

improvements in data collection, collaboration and reporting

systems. Efforts resulted in industry-leading response (up to 95%

in some businesses), and dramatically increased self-service and

system reliability.

o Maximized the system's return on investment in employee surveys

through ongoing training and consultation with businesses, which

improved work teams' abilities to understand survey results, conduct

feedback meetings, gather ideas, prioritize improvement needs, and

implement effective action plans.

o Managed periodic business-specific pulse surveys which facilitated

businesses' efforts to track progress on action plans.

o Through participation and leadership roles in formal research

consortia, gathered and continually shared improvement ideas from

leading companies across industries.

Customer Alignment

. Business Services Improvement. Conducted periodic internal customer

surveys which enabled the JPMC Business Services Group to monitor

performance of vendors, enforce vendor contracts, and make targeted

improvements in dining services, travel services, and web sites.

Diversity, Work/Life, and Leadership

. Diversity Tracking. Analyzed HR databases and delivered presentations

that enabled JPMC Senior Management to continually track the progress

of work-life and diversity initiatives, including flexible work

arrangements and senior level representation of women and minorities.

. Communication Support. Collaborated with Senior Management to build

impactful keynote speeches for conferences on leadership and diversity.

Delivered presentations at department events to promote the business

case for inclusion and work/life.

. Merger Effectiveness. Worked closely with Merger teams (e.g.,

JPMorgan/Chase and JPMorgan Chase/Bank One) and conducted merger

surveys, focus groups and executive interviews which provided an

understanding of merging companies' distinct cultures, tracked the

development of new, common "aspirational" cultures, and enabled

business units to take specific action.

EMPLOYMENT

. JPMorgan Chase, NY. VP, Research Analyst, Workforce Intelligence Group

(1999-2009). Conducted applied research and measurement studies that

helped management set priorities, track progress on improvement

efforts, gather ideas, engage people, and drive accountability.

. Independent Research Consultant, NY (1999). Helped clients gather and

understand customer and employee opinions through focus groups and

interviews, data analysis, and clear, practical reports. Clients

included JPMorgan Chase and Achieve Global.

. Towers Perrin, NY. Consultant, Survey Research Group (1998-99).

Conducted surveys that helped clients make decisions regarding employee

benefits, training programs, and rewards. Clients included

Ford/Visteon, Blue Cross/Blue Shield, and Brother International.

. Development Dimensions International (DDI), NY and NJ. Account

Executive (1996-98). Helped client organizations implement their

people strategies through customized employee selection, assessment and

training programs. Clients included Mercedes-Benz, Sony Electronics,

and Johnson & Johnson.

. Learning International (LI, now part of Achieve Global). Project

manager, Research Group (1989-1996). Supported sales, marketing,

product development and consulting through basic research on

competencies, needs assessment and training evaluation studies, and

collaboration on research white papers and books.

RECOGNITION

. Development Dimensions International: Quottanis Award for exceeding

sales quota (1997).

. JPMorgan Chase: Service Star Award for exceptional service to internal

clients (2003).

ADDITIONAL INFORMATION

. Board Member, The Mayflower Group and The Midas Group, two leading

employee survey and HR best practices benchmarking consortia 2006-2009.

JPMorgan Chase representative for both 2000-2009.

. Clinical social worker and behavior therapist in hospital,

rehabilitation, and family counseling centers in Baltimore (1984-85)

and New York (1985-89).

. Current Member, American Psychological Association and Society for

Industrial/Organizational Psychology.

EDUCATION

. Ph.D., Applied Research in Psychology (1993), and M.A., Psychology

(1990), Hofstra University, NY.

. M.S.W., Social Work (1985), University of Maryland School of Social

Work and Community Planning.

. B.A., Psychology (1981), University of Pennsylvania.

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