Customer Service Air Force

Maria Cristina Sergi

**** ***** **** ****, ******, AZ 85339 602-***-**** abmhgo@r.postjobfree.com

Objective

To obtain a position that will benefit from my military experience and knowledge in

intelligence as well as utilize the skills that I gained in the area of security that would influence

National Security while achieving organization’s mission and bettering: self-technical skills,

achieving higher education and career advancement along with maintaining my current security

clearance.

Education

• Bachelors of Science in Business Administration in Information Technology – Colorado

Technical University, Colorado Springs, Colorado, 2009

Security Clearance

Top Secret/SBPR, last updated March 2007

Work Experience

Security Officer March 2009 – Present

Pinkerton Government Services (PGS)

Aurora, CO

• Responsible for the safety, security, and overall wellness of employees, PGS personnel,

and facilities

• Conducts interior and exterior patrols of facility

• Monitors interior and exterior surroundings for suspicious incidents and activity

• Responsible for daily opening and closing of SCIF areas

Site Manager/Security Officer October 2006 – February 2009

Government Support Services (GSI)

Boulder, CO

• Supervised 21 officers, examining their alertness and duty performance, and rotated their

duty assignments as necessary to ensure mission requirements were accomplished

• Operated, updated, and maintained Visitor Control System with the use of the Joint

Personnel Adjudication System or hard/soft copy Visit Authorization Letters to validate

employees and visitors prior to entering the facility

• Created a PowerPoint presentation on how to operate facility visitor and access control

system as part of a 24 hour on-the-job training requirement for new hires

• Edited and provided input for procedural documents such as Post Orders, Security

Operational Procedures, Crisis Management, and Emergency Response Procedures

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• Completed and maintained personnel records and files (e.g. new hire information, SF-312

non-disclosure agreement, incident reports, and performance/counseling statements)

• Assisted security officers in completing e-QIP security clearance packets

• Fingerprinted personnel as part of the initial or periodic reinvestigation e-QIP process

• Prepared, edited, and reviewed various memos regarding procedural changes, quality

assurance findings, daily activity report questions or concerns, etc.

• Utilized Microsoft Office programs to conduct daily tasks; operated various office

equipment (e.g. printers, faxes, scanners, telephone, paging system)

• Informed employees and visitors on rules and regulations on security procedures within

the various areas and facilities

• Interacted with employees and visitors on a continuous basis, providing excellent

customer service by answering questions and providing them with the necessary answers

in compliance with company policies and procedures

• Responsible for the safety, security, and overall wellness of employees, GSI personnel,

and facilities

• Monitored CCTV and responded to alarms within closed areas

Security Officer June 2005 – September 2006

Pinkerton Government Services (PGS)

Boulder, CO

• Served as a receptionist processing visitors by issuing and maintaining accountability of

badges

• Operated and entered information into the visitor and access control systems; established

and maintained database for accurate and timely retrieval

• Answered and forwarded calls to appropriate client or office

• Conducted interior/exterior patrols of closed areas

• Observed CCTV cameras for suspicious incidents and anything out of the ordinary

HOST Systems Operator March 2004 – May 2005

United States Air Force (USAF), Senior Airman (SrA)

324th Intelligence Squadron

Hickam Air Force Base, HI

Supervised and operated highly sophisticated, state-of-the-art computer systems interface valued

in excess of $1 million as a member of a 24 hour joint production team. Generated High

Frequency Direction Finding (HFDF) tip off requests to a Net Management Center obtaining

geo-locational results and plotting lines of bearings and fix data using OILSTOCK mapping

techniques. Performed quality control on HFDF results and forwarded HFDF results reports to

local and national consumers. Maintained a high priority commitment to theater, tactical, and

Coast Guard commanders in support of special emphasis, navigational assistance to include

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search and rescue operations. Maintained daily logs and statistical data in accordance with higher

directives. Reported equipment malfunctions and system outages to the Senior Watch Officer.

• Provided theater and national consumers with critical information by creating a visual

depiction for reactionary forces which allowed for countermeasures to be implemented

• Provided support to five U.S. Navy vessels operating in International waters processing

over 200 requests which contributed to safe operations of crews and vessels while

transiting through international waters

• Reported 10,000 direction finding requests on various elements, producing 33% of

section’s mission reports in which these efforts ensured local and theater war-fighters

maintained situational awareness

• Produced excellent results on all tips passed assuring an 85% success rate

• Ensured timely support to U.S. Navy and Air Force sensitive reconnaissance platforms

operating in international waters which enhanced capabilities to alert aircrews of

potential reactions and ensured air crew safety and security of equipment

Signals Intelligence Production Apprentice September 2003 – March 2004

United States Air Force (USAF), Senior Airman (SrA)

31st Intelligence Squadron

Fort Gordon, GA

Operated sophisticated equipment valued in excess of $1.5 million comprised of demodulators,

oscilloscopes, receivers, spectrum analyzers, recorders, and antenna systems. Obtained initial

signal parametric data by performing waveform analysis related to frequency, period, amplitude,

phase, power distribution, and modulation. Utilized state-of-the-art computers and manipulated

complex software routines to perform in depth analysis on high interest items. Researched signal

characteristics and identified key mission entities. Provided assistance to other mission

monitoring, processing, and reporting functions supporting national-level, theater wide and local

multiservice consumers.

• Mastered five software applications to perform assigned signals analysis duties that led to

acquisition and identification of 64 high frequency signals of interest

• Contributed to the Signals Development Center; authoring and forwarding over 100

technical reports to national-level consumers in a timely and accurate manner while in

training status; one-third of shifts reporting

• Produced valuable intelligence data during collection and processing of newly assigned,

high interest activity which aided in the successful exploitation of activity’s operational

characteristics and readiness posture

Morse Operator September 2002 – September 2003

United States Air Force (USAF), Senior Airman (SrA)

31st Intelligence Squadron

Fort Gordon, GA

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Provided administrative support processing and managing directorate awards database as well as

managing and maintaining headset and locker distribution database. Acted as the department’s

Classification Advisory Officer as part of the awards process for quality assurance purposes.

Tracked and maintained directorate temporary duty and supply budget. Served as the program

manager for the Commander’s Newcomer Orientation Program. Performed functions as the

directorate Information Systems Security Officer utilizing a Remedy database to forward

requests for personnel accounts.

• Improved administrative process by identifying critical shortfalls in the tracking process

and augmented procedures that would aid in 100% accountability

• Revamped awards policies; improving on-time completion rate from 67% to 85%

• Worked extensively to ensure over 300 incoming/out-processing personnel were given

timely and professional service; chosen to assist in development of $300K J3 budget

spreadsheet

• Processed and performed quality control inspections on over 100 awards in a three week

period before being routed to operation management

• Coordinated and assisted with briefings for over 150 incoming uniformed and civilian

personnel

Signals Intelligence Production Journeyman March 2001 – September 2002

United States Air Force (USAF), Airman 1st Class (A1C)

31st Intelligence Squadron

Fort Gordon, GA

Operated radio receivers and scanned portions of the radio frequency spectrum to identify

communications found. Performed preliminary analysis and alerted controller of other sections to

ongoing activity. Notified lead operator or analyst about unusual or significant activity for

subsequent analysis and reporting. Used recording equipment, electronic data processing

terminals, and ancillary equipment to record and transcribe assigned activities. Used and

maintained technical aids and logged mission information. Performed preventative maintenance

inspections on equipment while on station.

• Contributed to timely intelligence dissemination in support of the war-fighter forwarding

10 critical reports to theater consumers

• Responsible for over 175 time-sensitive reports issued to local and national-level

consumers during Operation Enduring Freedom

• Monitored, processed, analyzed, and reported Special Signals of electromagnetic

phenomena using state-of-the-art equipment analysis for real world decision makers

valued in excess of $1 million

• Ensured national level consumers and theater war fighters received the highest quality

end product

Training

• Airmen Leadership School – Hickam Air Force Base, Hawaii, 2004

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• Communications Signal Collection and Processing Course – Corry Naval Air Station,

Pensacola, Florida, 2001

• Communications Locator/Interceptor Course – Fort Huachuca, Arizona, 2000

• Basic Military Training Course – Lackland Air Force Base, Texas, 1999

Honors, Awards, and Special Accomplishments

• Joint Service Achievement Medal

• Air Force Outstanding Unit Award with Valor Device

• Air Force Good Conduct Medal

• National Defense Service Medal

• Global War on Terrorism Service Medal

• Air Force Overseas Long Tour Ribbon

• Air Force Longevity Service Award Ribbon

• Basic Intelligence Badge

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