Customer Service Sales

ALLWELL AKATOBI

MBA-*.**, BBA-*.** focus in Economics

**** ********** ***** ****: 614-***-****

Columbus, OH 43229 *******@*******.**.***

B U S I N E S S /O P E R AT I O N S P R O F I L E

Business/Operations with over 18 years experience in both small and large operations.

§

Innovative in developing sales programs that increase revenues while keeping costs down.

§

Superb interpersonal/communication/computer skills.

§

Profit and Loss Sales and Marketing Vendor Management

Human Resources Sales and Demand Advertising

Cost Containment Forecasting Inventory Control

Competitive Market Analysis Customer Service Budgets & Finance

Retail Management

CAREER PROGRESSION

Aldi Foods, Westerville, OH 2004 - 2008

General Manager Given increasing greater responsibilities to include developing and executing

a strategic plan modeled on entrepreneurialism; overseeing the day-to-day operations of a 20,000

square foot retail operation; servicing 180,000 customers annually; implementing cost control

programs; maintaining profitability on razor-thin profit margins; and sustaining competitiveness

in a saturated market. Promoted from Assistant Manager (2004-2007) to Manager (2007) for

meeting and exceeding sales objectives, demonstrating exceptional supervision abilities,

controlling inventory and costs, customer service responsiveness, troubleshooting and problem

solving, reducing theft and shrinkage, and other exemplary accomplishments.

§ Increased sales from $395K to $450K reversing business dynamics that directly improved

“bottom-line.”

§ In 4 months reduced inventory shrinkage 33% and increased productivity 25% exceeding

corporate goals.

§ Increased staff morale and productivity by instilling consistency, standardizing, controlling

costs, leveraging vendor promotions, and exceeding customer service expectations in a

highly competitive marketplace.

§ Managed $1.7M in inventory control encompassing thousands of SKU’s.

§ Implemented a cash receipt program and conducted daily audits on merchandise. Reduced

shrinkage to 5 %.

Promise Realty, Columbus, OH 2003 - 2006

Real Estate Agent concurrent with professional management career path. Established, built, and

nurtured client relationships in residential, multi-family, and commercial real estate services.

Utilized innovative marketing, promotions, and product information to respond to the needs of

customers. Marketed properties in Multiple Listing Services and Home Illustrated and Homes

monthly magazine. Worked closely with the title company to ensure all required paperwork was

completed accurately.

ALLWELL AKATOBI

Fast Trip Mini Mart, Columbus, OH 1997 - 2003

Owner/Businesses Entrepreneur. Initiated a business start up; payroll, accounts receivables,

shipping and sales. Directed, implemented, established, planned, and coordinated all aspects of

retail operations. Held full P&L management responsibility. Monitored inventory levels to ensure

on-time delivery of products. Trained, supervised, and developed four employees.

§ Grew revenue from $250K to $2.2M annually.

§ Implemented supply chain management, competitive positioning, pricing, and customer

service. Achieved performance and financial targets yearly, some of which were at 400

percent of goal.

British Petroleum, Columbus, OH 1989 - 1996

Sales Manager - Promoted to above peers to Store Manager - Supervised, facilitated customer

service. Trained and supervised sales and support staff. Ensured standard operating procedures

are effectively implemented. Oversaw general merchandising and visual presentation throughout

the store. Achieved sales and labor goals.

§ 1994 Sales Manager of the year, awarded all expense trip to the Caribbean.

HONORS A S S O C I AT I O N S

AND

Economics Honor Society - Member and secretary of

Coach -Youth basketball

Church volunteer

Volunteer charitable organization

E D U C AT I O N

MBA, GPA-3.86, (2010) Mt. Vernon Nazarene University, Polaris Campus, Columbus, OH

B.B.A., GPA-3.20, (1988) focus in Economics, Marshall University, Huntington, WV

Completed 33 hours of graduate courses towards a Masters degree in Health

Care Administration, Central Michigan University

Contact this candidate