High School Customer Service

Mark Ryan Songy

**** **** **. ******** **. 307-***-**** ****.*****@**.****.***

Graduate of High Tech Regional Training Site.

Consistently recognized for troubleshooting skills used to effectively resolve challenging technical issues.

Quick to learn and master new technology; successful in both team and self directed tasks; and proficient in a

range of computer operating systems, hardware, tools, and testing methods.

Education

High Tech Regional Training Site (Sacramento California)

25B Information Technology Specialist

Phase 1 2 (05 April 26 April 2010): Understood lectures discussing Information Awareness Measures, A+, N+,

and Security+. Prepared computer systems for operation. Constructed network cables. Implemented Local Area Networks.

Demonstrated understanding of TCP/IP while performing Network Administrative functions.

Phase 3 4 (27 APR – 28 May 2010): Demonstrated understanding of the Cisco IOS (Internetwork Operating

System) and configured Cisco Switches and Routers. Proficient in the use of UNIX, Linux, and Solaris operating systems.

Installed Microsoft Windows XP/Vista/Windows7 operating systems.

Phase 5 (29 May – 22 June 2010): Installed and Maintained Windows 2003 Server. Proficient in the use of

Active Directory, DNS (Domain Name System), and MS Exchange. Created user accounts and established email accounts

using Microsoft Outlook. Excelled in Advanced Troubleshooting and Repair, ranging from hardware issues (ex: NIC, RAM,

HDD) to software issues (ex: Applications, Virus Quarantine and Removal, Data Recovery Utilities). Installed and maintained

various Military equipment and applications.

Signal School (Ft. Gordon Georgia)

260 Credit Hours, 25L Cable Systems Installer/Maintainer – Honor Graduate 2005

Cheyenne East High School (Cheyenne Wyoming)

High School Diploma (2003 – 2005)

Work History

Wyoming Army National Guard – Cheyenne Wyoming

Cable System Installer/Maintainer (February 24th, 2004 to April 2009). Originally trained as a 25L (Cable Systems

Installer/Maintainer). Established telephone lines and cables within a tactical environment. Created point to point telecommunications

over great distances using WD1 –TT and WF16 (Communications Wire). Devised telephone lines to span roads, railroads, and water

runoff. Eventually formulating large networks with multiple phones using switchboards. Troubleshot telephone lines to resolve

communications failure. Found faults and repaired them by splicing cables together or running entire new lines.

Information Technology Specialist (April 2009 to Present) Held the position of IMO (Information Management Officer)

for the 115th Fires Brigade in Camp ARIFJAN, Kuwait. Supported the accounts of several hundred U.S. solders. Established a help

desk system for users to report issues/needs. Created user accounts on a regular basis. Regulated access using Active Directory

Users and Computers. Learned how to create a Domain and add or remove systems. Demonstrated understanding of Security

Policies, applied patches to secure vulnerabilities, and continuously updated Antivirus Software.

Miller Insulation – Cheyenne Wyoming

Insulator (May 2008 to February 2009) Insulated Pipes, Ducts, Mechanical Rooms, and Air Conditioning Units. Traveled to

multiple cities across the state of Wyoming. Worked on various steam tunnels underground the University of Wyoming. Completed

works in Torrington, Wyoming including the Fire Hall and Alzheimer’s Center. Worked on multiple refurbishing projects at Cheyenne

East High School and Cheyenne Central High School.

Hobby Lobby – Cheyenne Wyoming

Department Manager (October 2003 to May 2008) Worked as a Customer Service Manager, Department Manager, and

Cashier. Handled several hundred customers, giving accurate totals of each sale and ensuring markdown items were discounted.

Took initiative to pitch items to customers to increase sales. Managed different departments which include ordering, pricing, and

layouts.

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