Professional Summary

Professional Services Executive bringing more than 20 years of

international experience with major software, professional services and in-

house IS operations. Strong leader with business development and delivery

responsibilities across diverse geographic and business environments

ranging from entrepreneurial start-up organizations to large-scale

consulting services firms. Strong background in doing business

development and completing successful engagements for large-scale

corporations in both the private and public sectors across geographic

boundaries.

Significant career achievements include drawing upon extensive professional

and operational background to pioneer PeopleSoft's world class services

organization, enabling that organization to grow from zero to over 2,000

employees worldwide, generating revenue in excess of $400 million;

launching PeopleSoft's emerging Financial Applications products enabling it

to grow to a $500 million business; building PeopleSoft's Asia Pacific

Services Organization from the ground up while being responsible for a 200-

person field services organization generating $30 million in revenue.

Consistent track record of exceeding practice revenue and profit goals.

Possess exceptional client relationship skills combined with a thorough

knowledge of leveraging applications to help customers achieve the highest

levels of business value and competitive advantage. Strong educational

background having obtained an MBA in Finance.

Education

DePaul University Degree Conferred 1983 - Chicago, Illinois

Masters of Business Administration in Finance

Earned MBA while working full time

Purdue University Degree Conferred 1977 - West Lafayette, Indiana

Bachelor of Science in General Management

Professional Experience

SAP Malaysia .

Jan. 2010-Present

Director of Consulting, Malaysia

I am managing the Malaysia Consulting Practice responsible for the Sales

and Services for SAP software. I manage a team of 30 consultants and

client partners providing end to end services for the product. I work

closely with the SAP License organization in providing a unified customer

solution for SAP. I also work closely with partner organizations as well

as our Global Delivery Center in providing optimized solutions.

IBM/MAXIMO (MRO Software acquired by IBM October 2006) 2003 - 2009

Director- Asia Pacific and Japan Professional Services - Bangkok, Thailand

Managed the Asia Pacific Professional Services organization which delivered

Maxiomo implementation services in Australia, New Zealand, China, Korea,

Japan, Thailand, and Singapore.

. Responsible for a $12M Services revenue budget

SVI Corporation - Manila, The Philippines 2002 - 2003

Sr. Vice President, Computer Services

Managed the Computer Services delivery organization, which provided

offshore software development to U.S.-based companies.

. Managed 800 employees

. Delivered software projects exceeding $20M revenue annually

Key member of management team participating in second round of investor

funding

Intershop Communications - San Francisco, California 2000 - 2001

Senior Practice Director - Western Region

Challenged with senior management position with a leading provider of e-

commerce solutions for enterprises seeking to automate marketing,

procurement and sales using Internet technology. Responsible for 24 direct

reports

and a $12 million quota. Held inter-departmental management meetings,

directed recruiting and education efforts for the professional services

organization, coordinated service offerings with Sales, Marketing, Support

and Education departments and provided customer support and business

development.

. Increased sales of new services by launching an innovative marketing

program that allowed customers to prototype their business

requirements and work with consultants in a proof-of-concept program.

. Sold long-term professional services engagements to key accounts,

including million dollar accounts with Spiegel, Motorola, Intel, Aetna

Bertelsmann and HP, by focusing on solution selling and working

closely with the License Sales organization.

. Restructured the organization from development to consulting by

emphasizing collaboration and team building.

. Maintained employee morale during a period of reorganization by

holding regular meetings and addressing employee concerns.

Baan Company - Singapore 1999 - 2000

Vice President of Professional Services - Asia Pacific and Japan Region

Joined an international supply-chain software vendor to manage its Asia

Pacific Professional Services organization and Software License Sales

operations. Supervised a management team of five directors and maintained

a quota of $30 million in software and services revenue.

. Integrated the Asia Pacific operation into one business unit by

developing new programs that facilitated organizational communication,

creating a sense of teamwork throughout the Professional Services

Management Team.

. Sold long-term consulting services engagements to:

o Komatsu - $1 million

o Hitachi - $1 million

. Maintained employee morale during a period of reorganization by

holding regular meetings and addressing employee concerns.

PeopleSoft, Incorporated - Pleasanton, California 1993 - 1999

Vice President of Professional Services - Asia Pacific Region - Sydney,

Tokyo, Singapore 1997 - 1999

Earned fast track promotion through a series of increasingly responsible

management positions within a global enterprise software provider;

expatriated to Asia to create and lead the Regional HR and Financials

Consulting Practice for the Asia Pacific Region. Position entailed hiring

local nationals for key technical, business and management positions,

conducting business development, addressing customer issues, planning sales

forecasts, launching new partner offerings and initiatives, selling

services to major accounts in Japan, Singapore, Australia and New Zealand

and leading a management team of four director level reports.

. Exceeded revenue and profit targets for twelve consecutive quarters

through aggressive development of new services and innovative

marketing programs.

. Expanded regional organization from zero to 150 service professionals.

. Sold long-term consulting services engagements to large, international

clients such as:

o Toyota of Japan - $20 million

o Direct TV of Japan - $20 million

o AMP of Australia - $3 million

o Singapore Ministry of Finance -$3 million

o Carrefour - $2 million

o DBS Bank - $1 million

. Grew revenues from $0 to $30 million during a three-year period, while

maintaining 40% profit margins.

. Reorganized the Education and Support Departments resulting in

improved customer satisfaction, reduced headcount and improved

employee morale.

Director of Professional Services - Western Region - Walnut Creek,

California 1994 - 1997

Promoted to upper management position for demonstrated leadership potential

to supervise sales, consulting and support operations for a new

professional services organization. Developed the organization's

infrastructure and business processes and hired and trained employees.

. Exceeded all revenue and hiring targets for nine consecutive quarters

and grew the organization from zero to over 100 people in two years.

. Sold long-term services engagements to Fortune 500 clients such as:

o McDonnell Douglas - $3 million

o Turner Broadcasting - $1 million

o AT&T - $2 million

. Established the company's first partner program for North America by

targeting Big Six accounting firms and encouraging them to build

PeopleSoft practices.

Account Manager 1993 - 1994

Chosen to spearhead the launch of PeopleSoft Financial products in the

United States. Acted as customer liaison to develop the first reference

accounts for the company's financial products. Built trust and credibility

with clients.

. Accounts generated $20 million in revenue and allowed PeopleSoft to

build a $500 million financial application business.

Oracle Corporation - Irvine, California 1989 - 1993

Client Service Specialist - Western Region 1991 - 1993

Advanced to pioneer the Client Service Specialist department for a

financial software company. Led a turnaround effort to develop financial

customer reference accounts.

. Increased the sale of financial software by transforming the image of

the company's customer service.

. Recognized as Top Client Service Specialist for 1992 and rewarded with

Oracle Club invitation.

Consultant - Hong Kong 1989 - 1991

Recruited to lead the implementation of an innovative shipping solution for

the Wallem Ship Management Company in Hong Kong. Gathered requirements,

performed analyses and applied financial products.

. Effectively communicated with senior management from Hong Kong by

developing an understanding of cultural differences that ensured the

project's success.

Additional Experience Includes

Information Technology roles - Costa Mesa, California 1984-1989

Financial Services Roles - Chicago, Illinois 1977-1984

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