B rian Valdoz

**** ***** ***

Gil roy, CA ***20

408-***-**** Cell

408-***-**** Home

abmhe6@r.postjobfree.com

SU M MARY

Effective and skilled Telecommunications Technician with over 5 years experience in all aspects of the

i ndustry to provide first line of onsite support on managing and maintaining a zero or minimal

downtime on the Verizon operated 24/7 network for the San Jose Data Center Facility. Past

responsibilities included the installation of racks, cage/cabinet maintenance, connecting power supplies

to breaker assignments, mounting servers/switches, running copper/fiber cables, hardware/ software

upgrades, expansions, t roubleshooting, testing, configuring, various system card replacements, cross-

connecting, installation and monitoring of new and existing circuits.

RE LATE D EXPER I ENCE

Network Operations Center Technician – Verizon Business 2004-

2010 Responsibilities included installing, monitoring, testing and turn-up of various facilities.

P rovided 24-hour support to Fortune 500 companies in a Premium Data Center atmosphere.

Monitored real t ime ticket t racking system for network or customer outages, technical assistance or on-

demand maintenance. Daily interaction with network and customer support groups. Installed and

tested network and customer equipment according to methods of operations using job specifications,

d rawings, f loor plans, etc. Conducted point to point installations, testing t roubleshooting of electrical

and optical circuits. Implemented hardware and software upgrades. Experience with cable builds/

pulls for DS1/ DS3 and Ethernet cables. Cat5/ Fiber circuit cross connects. Coordinated hardware

adds, moves or changes to customer cage/ cabinet or equipment racks according to service requested.

Ability to document and monitor environmental alarms for power failures, HVAC alarms, physical

security and site emergencies. Perform weekly and monthly preventive maintenance inspections.

Outstanding troubleshooting skills and able the ability to work independently or with others.

I nformation Technician – Digital Impact 2003

Provided direct support to end users for desktops/ laptops in a coporate environment as well as

t hose with WPN access. Provided support for department specific services such as office phones,

mobile phones and conference networking. Configured, repaired, upgraded and conducted IT

d isconnect and reconnect with personal computers, desk phones and printers. Experienced with

applications in a Microsoft networked environment .

Account Representative/ Teller – Bank of America 2001-2002

Ensured accurate and timely processing of basic t ransactions for banking center customers and

business units. Balanced daily work in accordance with established policies and procedures. Ability to

execute and follow all fraud prevention and security procedures. Responsible for solving customer

service issues or refer clients to appropriate channels to guarantee satisfaction and retention. Ability

to cross sell financial products or sell alternative solutions for banking customer needs.

ED UCAT ION

Heald College San Jose, CA 2001-2003

• AAS in Computer Technology

• AAS in Networking Technology w/ emphasis in Cisco

San Jose State University San Jose, CA 2001

• Introduction to Computer Science courses

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