Project Manager Management

SUMMARY OF QUALIFICATIONS

Versatile, goal oriented, IT Professional with solid business analysis

skills and demonstrated project management success in software application

deployment, requirements gathering and documentation, vendor management,

and process improvement. A resourceful self-starter excelling in positions

requiring independent judgment, who is able to foster new ideas, develop

solutions, implement successful strategies, and manage competing

priorities.

. Adept at relationship building and communicating with cross-cultural

sensitivity and diplomacy at all levels.

. Excellent analytical, communication and negotiation skills, sound

customer focus

. Experience with data warehouse platforms, databases, data marts and

Business Intelligence tools including Business Objects XI R2, Cognos

and Hyperion SQR

. Extensive experience in leading evaluation and implementation of

Software Packages

. Proficient in assessing user requirements through user interviews and

analysis of business and data requirements

. Effective utilization of Business Analysis tools including use case

design, business process modeling, data modeling and "current to

future state" documentation

. Over 15 years experience implementing projects using the Systems

Development Life Cycle (SDLC) methodology, from initial stages of

analysis, design, cost and time estimates through development, testing

and deployment

PROFESSIONAL EXPERIENCE

Project Manager Handheld Applications

2008 -2009

Research In Motion (RIM) Rolling Meadows, IL

Project Manager for Handheld Applications Development in satellite office

of Canadian based RIM Corporation. Specifically responsible for

development and quality assurance teams to deliver new and enhanced

functionality for Blackberry devices. Received requirements from carriers

and worked with development and product management to refine and align with

RIM standards. Led and coordinated project activities with key

stakeholders. Ensured product goes to market with high quality and within

tight deadlines contracted with carriers.

Business Analyst/Data Analyst/Project Manager

2007 - 2008

DePaul University Chicago, IL

Provided business analysis, and project management for the Financial Aid

user area and a development team of 4 people for a major PeopleSoft upgrade

from V8 to V9.

. Collaborated with users to identify customizations to be retained and

converted to new version

. Identified key financial data sources to be integrated into the

DePaul data warehouse

. Responsible for development team to implement conversions on time and

under budget

Senior Business Analyst/ Data Analyst/ Project Manager

1992 - 2007

United Airlines Elk Grove Village, IL

Airport and Cargo Operations

Acted as Senior Business Analyst and Project Manager for the following

projects:

. Customer Experience Information Transparency: Responsible for the

team to provide United Airlines customer's with timely and accurate

flight status information through all customer facing channels

including airport displays, gate displays, mobile devices messaging,

reservation systems and united.com. Facilitated JAD sessions for

cross-functional team to produce current to future state

documentation. Created use cases and relevant data flow diagrams.

Documented and managed the completion of functional requirements.

. Cargo Data Warehouse: Interviewed users to gather requirements for

historic data needs. Documented meta data and disseminated

information to DBA's for implementation of database schemas.

Collaborated with IT and business to design data marts containing

critical cargo information such as revenue, volume, market share and

operational data.

. Business Intelligence Tools: Responsible for team that supported

reporting tools Cognos Impromptu/Powerplay OLAP cubes and Business

Objects WebIntelligence and Crystal reporting. Facilitated meetings

with representatives from multiple business units. Produced

documentation of reporting requirements from sessions. Worked with

stakeholders to prioritize development of reports. Reports are used

by regional analysts for sales incentive decisions and by cargo sales

force for customer revenue targets. By utilizing these reports,

sales force was able to define and target customer value at local

level which led to increase in revenue of 30% over 3 years.

. Customer Satisfaction - Collaborated with business to develop metrics

based on Six Sigma methodology. Documented data needs for Operations

data store in Oracle and metrics data marts for analysis and

reporting. Access to data led to warehouse improvement initiatives

to streamline freight loading and reduced lost shipments thereby

decreasing client disservice claims by 40%.

. Customer Profile - Responsible for team of developers to create

Intranet application with an Oracle database that provided a customer

management tool to Cargo's worldwide sales force. Interviewed key

sales people to define contact management requirements. Documented

and designed functional requirements. Managed post expectations with

change request management.

Aircraft Scheduling

Served as design and development team member for a multi-year project to

deploy an integrated aircraft scheduling database/editor and suite of

decision support models

. Provided leadership and direction in study to identify and define

user automation requirements

. Participated in vendor evaluation and selection

. Acted as liaison between business, IT and Sabre Technologies vendor

. Managed client requests and expectations. Coordinated and

responsible for discussions of business requirements, compiled and

consolidated business needs

. Designed conversion requirements from DB2/Mainframe system to

Oracle/UNIX Sabre technology system

. Managed a team of 4 developers for conversions and additional

reporting and extracts

. Responsible for developing test plans, and coordination of UAT with

client

. Managed pre and post release expectations; coordinated defect and

change requests

Consultant, Developer

1991 - 1992

Decision Consultants Schaumburg, IL

Developed GUI interfaces for claims adjustment area at Blue Cross/Blue

Shield. Responsibilities included systems analysis, user interface and

programming of CICS applications.

Senior Developer

1987 - 1990

United Airlines Elk Grove Village, IL

Support Fixed Assets and Corporate Tax business areas. Responsible for

analysis and programming of the conversion to McCormack and Dodge software

system.

Developer

1985 - 1987

Advanced Systems Applications Bloomingdale, IL

Specifically responsible for implementation of large scale insurance claim

systems for Blue Cross. Designed, documented and programmed user

requirements for CICS, COBOL applications.

KEY TECHNICAL SKILLS

Platforms / Operating Languages / Software PM/BA tools

Systems Tools/Databases

Microsoft Windows Microsoft Project, Excel, Systems Design

Hewlett Packard Unix PowerPoint, Word, Project

IBM MVS Mainframe Enterprise Project Management, Management

VISIO SDLC, Agile

PeopleSoft

Panvalet, Clist, Dialog Cognos Project

Manager Impromptu/Transformer/Powerplay Management

ORACLE, DB2, Hyperion SQR Intro to Six

Sigma

SQL, C, SAS, COBOL, ProC ITIL, PMP

Business Objects Use Cases,

WebIntelligence, Crystal Report Process Models,

Facilitation,

Rational Rose

EDUCATION

. Northern Illinois University, Bachelor of Science in Computer Science,

minor in Business

TRAINING

. Data warehousing training, Oracle Corporation - Chicago

. Data Modeling and Relational Database Design - Oracle Corporation,

Chicago

. PL/SQL training - Oracle Corporation, Chicago

. SAS training - SAS Institute, Chicago

. Project Management (Making Projects Work) - Systemation, Denver

. WebIntelligence and Crystal Reporting - Business Objects, Rosemont

. Developing Process-Centric Business Requirements through Process

Models and Use Cases - Sentientpoint at Northwestern University,

Chicago

. Rational Rose - Management Information Technology Systems, Oakbrook

CERTIFICATION

. Information Technology Infrastructure Library (ITIL) certified

. Project Management Professional (PMP) certification from Project

Management Institute

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