Quality Assurance Customer Service

RENATTA BAKER

Mobile 770-***-****

Home: 770-***-****

Email: abmhax@r.postjobfree.com

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OBJECTIVE

To obtain a position with a forward thinking, progressive and dynamic

company, that will allow me to utilize my consultative quality assurance

experience while learning new bleeding edge technology.

SUMMARY

Specializing in implementation of Testing Centers of Excellence (TOC's).

12 years of successful experience facilitating "Best Practices" software

quality assurance methodology. Responsible for providing internal and

external customers with the highest quality products and services as result

of an efficient test management strategy that includes analysis, design,

implementation, testing and post maintenance. I have a quality centric

attitude, keen attention to detail with the ability to comprehend the big

picture of continuous process improvements whereby positively impacting the

company's bottom line.

Quality Assurance Testing Skills

Exposure to Automated Test Tools: HP Quality Center (QTP) WinRunner and

Test Director, Rational Unified Process (Test Manager, Robot, ClearQuest)

Standards and Procedures: Software Development Life Cycle (SDLC), Rational

Unified Process (RUP) Iterative process, Agile Development, Extreme

Programming (XP) Method, Scrum Methodology.

PROFESSIONAL EMPLOYMENT

Signix

Date: 05/2007 - 02/2009

Title: Senior Process/Testing QA Architect

. Onsite consultant to introduce Industry's latest Quality

and Testing methodologies.

. Analyzed current operations and recommended opportunities

to introduce Quality Methodology

. Acted as the Quality expert and communicated QA strategy

via Test documentation

. Designed Master Test Plan to outline QA's approach in

support of the development of Signix web applications.

. Reviewed business requirements and communicated needs via

Functional Specification document.

. Created detailed test cases to ensure all business

scenarios are executed to fully exercise system requirements

. Performed manual testing on Signix b2b web in house

developed applications

. Acted as QA Point of contact for all issues relating to

Quality during pre and post kick off meetings

. Managed defect process to ensure all defects were resolved

appropriately to ensure product reached the customer defect free.

The Hartford Omni-Insurance

Date: 03/2006 - 02/2007 (Contract)

Title: Senior QA Analyst

. Created test plans for critical break fixes, enhancements

based on requirement specifications

. Performed manual functionality, business logic, end to end,

regression testing on AS400 system via GUI overlay front end

application and web based applications.

. Developed test cases using Mercury Interactive Test

Director

. Attended walkthrough with project managers, business

analyst, developers, customer service and product management

. Exposed abnormalities/flaws and troubleshoot issues in

Application under test (AUT)

. Managed defect process from completing defect summary

reports to communicating outstanding issues to upper management for

prompt resolution

. Provided detailed weekly status updates on all allocated

assignments in a timely manner

Ernst & Young LLC

Date: 12/2003 - 05/2005 (Contract)

Title: Senior QA Analyst

. Subject Matter Expert on the standardization and

implementation of Quality Management Principles for Ernst and

Young's in house developed Retirement Web applications.

. Authored Master Test Plan documentation to include test

cases and case scenarios

. Performed functional, system, usability, user acceptance,

regression test

. Created data driven customer specific profiles

. Verified application meets customizations requirements

based on client's request

. Validated Ernst & Young Policies and procedures, user

agreements and frequently asked questions and terms per business

rule

. Reported, logged and tracked defects found during testing

in Rational Clearquest

. Communicated outstanding defects to the appropriate

personnel to ensure issues are resolved in a accurate and timely

manner

Accenture/BellSouth Corporate

Date: 4/2003 - 11/2003 (Contract)

Title: Senior QA Analyst

. Performed ad hoc, functional, sanity and regression testing

on BellSouth's Consumer and Business Fast Access DSL application

via Mercury Test Director

. Checked and monitored customer information via Service

Order Entry Gate (SOEG)

. Verified orders process over correctly in the back-end,

activated orders and performed trouble shooting on error holds on

customer accounts using Oracle 11i

. Verified special offer promotions and disclaimers per

BellSouth business rules

. Performed queries via SQL Plus to ensure and verified

customer account information successfully reaches the appropriate

database

. Reported and logged defects found during test cycle

Indus International Inc.

Date: 11/2000 - 02/2002

Title: Senior Quality Assurance Analyst/Tester Lead

. Interviewed quality assurance candidates and made

recommendations to decision makers and/or hiring managers

. Trained new quality assurance personnel and provided

guidance on the application under test, policies and procedures

. Facilitated quality assurance team meetings and provided

management with a weekly status report on all quality assurance

task and outstanding issues that may adversely affect the test

effort

. Performed initial analysis on policies, procedures and

methodologies to determine maturity of processes and documentation

. Acted as a quality assurance liaison between application

developers, subject matter experts, business analysts,

configuration management, project coordinators and management with

regard to quality issues and concerns

. Executed test scripts via Rational Robot

. Performed unit, system, integration, regression and user

acceptance test on Indus ERP application

. Analyzed test results and provided root cause analysis

associated with test data or script functionality

. Reported, logged and managed defects via Rational Clear

Quest

. Performed database verification via automated tool toad

. Disseminated weekly and monthly status reports to all

project managers, customers, developers and QA team

MCI Telecommunications

Date: 07/2000-11/2000 (Contract)

Title: QA Analyst

. Performed smoke test (shakeout) on test environment to detect

initial issues with code and configuration issues

. Coordinated all builds, planned and scheduled releases for UAT

testing environments

. Communicated environment requirements to configuration manager

and program developers

. Central POC for all environment related issues for both

internal and external customers.

. Gathered data and generated excel spreadsheets containing all

valid data required for testing cycle

Company: BellSouth Dot.Net

Date: 02/2000-07/2000 (Contract)

Title: QA Analyst

. Developed residential and business customer account

information to satisfy pre- conditions per appropriate test cases

. Created, modified and maintained customer accounts based on

qualifying criteria such as bill plan and customer ID Numbers

. Verified terms and conditions, service agreements and

qualifying awards per the appropriate Bill Plan

. Created and tested the configuration on e-mail accounts and

personal web page space

Ross Systems

Date: 11/99-02/00 (Contract)

Title: QA Analyst

. Developed customer driven data profiles for use during the

testing phase

. Performed analysis on system and extracted requirement

information from high level specification documents to determine

priority of features to be tested

. Reported, managed and tracked defects using company's

automated tracking system

. Created matrix of testable features and defined test case

hierarchy with regard to severity of application modules

BellSouth Corporation

Date: 05/99-11/99 (Contract)

Title: Senior QA Analyst

. Acted as a liaison between BLS affiliates, customers and

senior management and project management offices to reconcile and

resolve outstanding issues

. Developed and maintained Excel spreadsheet for tracking Y2K

results

. Trained QA testers on BellSouth's compliance standards and

test methodology

. Disseminated status reports on a weekly basis to upper

management and all BellSouth's Affiliates

Concert Telecommunications

Date: 08/98-05/99 (Contract)

Title: QA Analyst

. Gathered and documented specification documents and

facilitated walk through with all system user communities

. Developed test suite of documentation to include the

following: test plans, test cases and test exit summary reports

. Performed functional, system, integration and regression test

on new enhancements (manual/automated where appropriate)Verified the

application under test fully exercised all system conditions and

employed a stable isolated test environment

. Reported and tracked defects using PVCS automation tool

AT&T Telecommunications

Date: 01/1998-08/1998 (Contract)

Title: QA Analyst

. Gathered and reviewed high and low specification documents for

use in creating test plans and test scripts

. Created standardization of test case documentation and test

processes

. Created and executed scripts via Mercury Interactive Win

Runner

. Managed and created a repository of test scripts within Test

Director

. Attended weekly meetings and communicated status to QA in

addition to escalating outstanding issues to upper management and/or

appropriate personnel

. Created, Implemented and managed entire quality assurance

process

EDUCATION:

Master of Science Degree (05/1996) - Industrial Technology (Manufacturing

Systems), North Carolina Agricultural and Technical State University,

Greensboro, North Carolina

Bachelor of Science Degree (08/1994) - Industrial Technology (Manufacturing

Systems), North Carolina Agricultural and Technical State University,

Greensboro, North Carolina

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