Mark Yerger, M.B.A., PMP

** ******** ****, *********, ************ 17019 ? 717-***-**** cell ?

abmh9l@r.postjobfree.com

Qualifications for Leading IT Organizations; Enterprise Data and Program

Management

Offers an accomplished record of planning, developing, and executing

programs, projects, and business process improvements with budgets greater

than 5MM. Identifies and transforms business objectives into action.

Builds and directs high-performing teams. Expert communicator adept at

building consensus and facilitating collaboration among managers, staff,

and teams at all organizational levels. Key strengths include:

Communication Quality Assurance People Development

Planning and Execution Bus. Process Design & Re-Engineering Project and

Software Lifecycle

Vendor Management Change Management Customer Service

Select Highlights

. Provided structure and leadership to implementation of retailer's ERP and

data warehouse. Executed process redesign in order to leverage the data

warehouse for supply chain reporting and Business Intelligence.

. Designed and Implemented 15MM strategic retail system redesign for

seventeen-country European division.

. Redesigned systems area quality assurance and release processes to

drastically improve audit performance and significantly decrease

production bug kickbacks in the highly regulated pharmaceutical industry.

. Coordinated and implemented a new document management strategy saving

project development time and money, delivering the pilot project in seven

months with savings exceeding $200K.

. Laid the groundwork for corporatewide document management strategies by

working with key business users on existing software, building a critical

mass for the use of related services, and developing relationships with

users.

. Improved visibility and communications of an internal service

organization by establishing an internal online presence providing

customer service to end users seeking service information or business

process assistance.

. Ensured reliable implementation and performance of business critical

systems by identifying software issues, determining temporary solutions,

and coordinating with developers to create permanent fixes.

Professional Profile

Bucknell University

Director, Enterprise Systems August 2009 - Present

Responsible for leading professionals tasked with the design, development,

enhancement, and support of University ERP, data warehouse, and auxiliary

systems; coordination of application development across the University;

development and enhancement of the campus intranet portal; planning and

implementation of new technologies and services that support the University

Strategic Plan. Key initiatives include business intelligence, data

warehousing, document imaging, SDLC creation, audit controls, and disaster

recovery/risk management, and internal IT work process redesigns focused

around strong project management.

A. C. Moore, Inc

Director, Project Management Office, (Independent Contract) - Strategic

Initiatives April 2008 - March 2010

Recruited by CIO to bring structure and project leadership to the

organization's strategic project portfolio. Included management of a multi-

million dollar core business systems and business process redesign. Worked

closely with executive management to develop project office reporting

structure and controls. Challenged existing processes, identified best

practices and implemented change. Established technical documentation

standards, and managed vendor-partner relations including hiring

supplemental resources to bring project on schedule. Mentored and directed

30 member cross-functional implementation team.

Foot Locker, Inc

Manager - Strategic Initiatives December 2006- April 2008

Selected to lead a new team to implement a multi-million dollar

international Point of Sale (POS) replacement project in the seventeen-

country Foot Locker Europe division, integrate with a new POS vendor, and

create an "in-house" development team to understand and support future POS

software development requests. Worked closely with IS Finance, Management

and the selected vendor in contract negotiations. Guided infrastructure

planning and purchase of the test, production, and business recovery server

environments. Worked closely with Finance, HRMS and Inventory sub-system

teams to improve operations across organizations. Coordinated with vendor

project teams and European business partners to identify process

improvement opportunities, finalize POS business requirements, execute co-

development of software gaps, complete quality assurance and pilot

implementation on schedule, despite a two month initial negotiation delay.

Co-developed multiple software gaps, transitioned support knowledge and

coordinated redesign of the customer service model.

Manager - Store Systems June - November 2006

Asked to manage newly created team of seven business analysis and quality

assurance analysts. Led team through multiple POS releases while

redesigning, documenting, and training the team to improve analysis and

quality assurance processes. Results included "exceptional" 2006 audit

results and a significant decrease in reported post- production issues.

Managed vendor relations including enhancement requirement analysis,

pricing negotiations and reporting to Sr. Foot Locker management. Key

participant on RFP development and selection process for new Europe POS

vendor.

Project Manager January - May 2006

Led the Store Systems Point of Sale (POS) enhancement projects for 4000

stores in 20 countries. Developed project plans and managed systems

lifecycle deliverables from business requirements through testing sign-off

for production. Worked closely with third-party POS software vendor for

enhancements. Key deliverables included an in-store product look-up and

shipping enhancement and deployment of a second POS device to 25% of the

chain's stores. Improved the department's IS Project/Product Lifecycle

compliance and redesigned organization enhance development, implementation,

and support operations.

Merck and Company

Business Analyst / Senior Business Analyst 2003-2005

Selected to lead the planning and implementation of a global document

management initiative spanning 150 departments and project areas in the

United States, Canada, Europe, and Japan. Performed key analysis

functions, translated business needs into system requirements, evaluated

and re-engineered business processes, and authored technical configuration

specifications. Formulated and tracked team, project plans, and metrics to

determine optimal allocation of resources for internal and customer-aligned

implementations. Prioritized support analyst tasks for ongoing

administration, customer support, and migration planning, coordination, and

execution.

Coordinated process improvement initiatives and facilitated division-wide

project lead meetings. Worked with corporate, manufacturing, research, and

marketing areas to leverage common service in all divisions.

Application Services Associate 2001-2003

Promoted to improve departmental document management, implementation, and

support strategies. Managed three aspects of project implementations:

accounts, security model design, and business process configuration. Co-

chaired the application change control board and served on the architecture

steering committee and the product core team.

Application Services Specialist 2000-2001

Maintained the website and indexing components of the proprietary

information system of the research division by implementing product and

system change orders. Offered technical and business consulting services,

evaluated new technologies, and provided direction to internal contract

resources.

Education

M.B.A.-Information Systems Management & Financial Management, Drexel

University

B.S.-Business Economics; Minor-Information Systems, Susquehanna University

PMP - Project Management Professional

Contact this candidate