Phone: 803-***-****

Email:

abmh9e@r.postjobfree.com

Julie Hansen

Summary of Qualifications

Motivated achiever with significant, progressive experience in

information-technology consulting and project management, focusing on

complex requirements, analysis, and process re-engineering for Web and

client/server based applications, custom development projects, as well

as customization of packaged products. Over ten years of experience as

an I/T Analyst working in the technology industry through all levels of

the processes including gathering requirements, design, implementation,

and customer training.

Capabilities/Project Summary

Blue Cross Blue Shield of South Carolina, Columbia, SC

Client Business: Part of the Blue Cross Association (BCA) including

business for Commercial Health, Medicare/Medicaid, Tricare, Medicare

Advantage.

My Role: System Analyst/Web Designer

Period: February 2009-Present

Project: Web Services Integration

Languages/Toolsets: Websphere Application server 7.0, Struts 1.2, DB2,

MQ Series, XML, SecureCRT, BeyondCompare, TextPad, SoapUI Pro,

PowerArchiver 2010 Pro, Harvest, zLinux, Lotus Domino, z/VM, z/OS,

SLES(SUSE Linux Enterprise Server)

Project Description: Integrate all Web applications to Business

Application Systems extending business functions to external partners

via Web Services through utilization of Service Oriented Architecture

(SOA), Portal Framework and Non-Host Web Services.

. This effort involved two external Web products/services, My

Insurance Manager and My Health Toolkit. These web-based

applications provide members, providers and other users access to

information regarding claim status, bill status, eligibility, and

benefits, Flexible Spending Accounts (FSA), HIPAA, etc.

. Collaborate with art designers, writers, content editors, usability

experts /developers across each stage of project development and

implementation, participates in design reviews.

. Develops site maps, wireframes, use case scenario diagrams and

functional requirements, technical design documents (TDD),

integrations documents, system design documents (SDD).

. Validate technology approaches and associated work products to

ensure adherence to company guidelines.

. Current C2/C-2 Government Security clearance

My Role: Team Leader/Web

Period: October 2007-January 2009

Project: Strategic Development Initiatives

Languages/Toolsets: Java 1.5, J2EE, UML, Iplanet/SunOne Web Servers,

Websphere Application server 6.1, WCM, JSP, JSTL, Struts 1.1, JSF, Java

Script, Eclipse IDE, DB2, MQ Series, ANT build, Maven build, XML,

apache open source products commons, httpclients, log4j, Tivoli, PVCS,

svn, Oracle

Project Description: Guiding a combination of analysts and developers

in the process to formulate, define, and implement system scope/design

documents to meet deadlines and mandates.

. Responsible for internal Web-based applications/desktops including

Customer Service (CSR), Technology Support Center/Help Desk (TSC).

. Collaborated with Client services to interpret project needs,

available resources, and timelines.

. Review and approval of storyboards and technical specification

documents.

. Provided product launch support for Web site features including

product demos, content and other required aspects of both large and

small product launch initiatives with high visibility.

My Role: System Support

Period: July 2005-September 2007

Project: On-going support of mainframe systems.

Languages/Toolsets: MVS Operating System, COBOL, TSO/ISPF, JCL, batch

setup and processing, CICS, VSAM, DB2 (mainframe)

Project Description: Responsible for system builds, upgrades,

stability, maintainability, and availability of mainframe applications

and infrastructure.

. Provided first- level support for applications and system

environment support to maintain the integrity, stability, and

availability of middleware systems.

. Identification, isolation, and resolution of production system

problems, service requests and support processes.

. Respond to customer service requests and provide production support

coverage.

. Support both production and test mainframe environments.

My Role: Client Advocate

Period: March 2002-June 2005

Project: Tricare Military support.

Project Description: Various work efforts related to Tricare Military

contracts including work as third-party administrator with HealthNet

and Humana on various aspects of managing military contract work. This

includes reporting, internal/external customer requests for changes,

government\legislative changes, and mandates.

. Strong organizational and problem solving skills with a customer

service-oriented attitude to maintain good on-going relationships

with clients.

. Interpreted government documents and mandates in to workable

requirement and design documents.

. Quick understanding of software programs.

Palmetto Health Trust Services (PHTS), Columbia, SC

Client Business: Workers Compensation/Risk Management Services and

Consulting

My Role: Application Technology Specialist and Chief Learning Officer

Period: February 2001-January 2002

Project: On-going support of company educational and technical

initiatives.

Project Description: System expert on the RiskMaster software

application used by the company. Provided consulting and support to all

end- users including technical support and education.

. Responsible for the development of employee needs assessments,

curriculum development, technical training, job skills review and

staff training needs.

. Developed and coordinated educational workshops and managed all

third-party training initiatives.

. Provide technical assistance, monitoring, and program development

services in support of associate education programs and activities

to include any e-learning initiatives.

. Wrote information technology policies and procedures in accordance

with internal systems and submitted changes to existing policies and

procedures as needed.

. Analyzed data and prepared reports to management including data

management, claims management, and the educational components of the

risk management program.

. Designed and implemented risk management surveys and studies

assisting in long-term planning.

. Maintains awareness of legislative activities that may affect risk

management programs.

. Provided assistance to departments in complying with Joint

Commission or other accrediting agencies.

Computer Science Corporation (CSC), Columbia, SC

Client Business: Property & Casualty and General Insurance Software

My Role: Senior Business Analyst - Training Consultant

Period: November 1998-January 2001

Project: Provided training, technical expertise, consulting, and

guidance for external clients with newly implemented systems or

products.

Languages/Toolsets: Data Director, Crystal Reports, Visual Basic (VB)

Project Description: Worked strategically with new and existing clients

on evaluation and benchmarking, electronic case assignments, e-billing,

automated bill review, guideline monitoring, budgeting, planning,

results tracking, document management and reporting.

. Assisted clients in defining strategic technology direction

solutions providing input to selected business application packages.

. Evaluated technologies and recommended solution(s) to ensure

consistency.

. Work included clients needing automation or enhancement of 1099

processing, Third-Party HR/Payroll Systems, Claims Index Bureau, EDI

Interfaces, third-party accounting systems.

My Role: Business Analyst - Account Analyst

Period: September 1997 - October 1998

Project: New Account Implementations

Project Description: Worked with team members, on-site consultants,

partners, companies, third parties, and clients to define, develop, and

deploy technology solutions on small and large projects. Worked on

project life cycles from requirements through design, implementation,

and support to ensure a quality implementation at every stage.

. Assisted with identifying process gaps; proposed alternatives and

recommended implementation of new processes to improve management

practices as they relate to organizational goals.

. Assisted in analyzing and documenting basic client business

requirements and processes; communicating the requirements to

appropriate personnel to ensure client needs met business

strategies.

. Captured technical requirements and defined technology solutions.

. Assisted in planning and designing basic management processes and

formulating recommendations to improve and support business

activities.

. Assisted experienced analysts in preparing and analyzing project

plans to ensure a best practice approach to meeting client needs.

. Participated in meetings with clients to gather and document

requirements and explore potential solutions.

. Executed system tests from existing test plans as well as analyzing

testing results.

. Participated in technical reviews and inspections to verify the

intent of change is carried throughout project phases.

Shelby Insurance Companies, Shelby, OH

Client Business: Property and Casualty Insurance Company

My Role: Supervisor

Period: June 1995 - September 1997

Project: Marketing Administration

Project Description: Support of marketing research and State licensing

procedures.

. Worked with Field Marketing Staff, Regional Business Directors and

Independent Agents to ensure adhesion contractual stipulations.

. Monitored legislative and administrative activities.

. Supported primary and secondary marketing research needs for

evaluation of client base

. Evaluated and coordinated state insurance licensing policies and

procedures to ensure adequate controls.

My Role: Applications Developer/Programmer

Period: September 1992 - May 1995

Project: On-going development tasks to support and maintain corporate

system(s).

Languages/Toolsets: MVS Operating System, COBOL, TSO/ISPF, JCL, CICS,

batch setup and processing, VSAM, MicroFocus COBOL

Project Description: Development, testing, implementing and supporting

mainframe applications.

. Analyzing service request for defect repairs, correct defects and

develop enhancements for production applications.

. Participated in the development of new applications in the mainframe

system.

Education

Bachelor of Science majoring in Business Management; Minor in

Management Information Systems.

Ashland University, Ashland, OH 1997.

Achievements

. Selected as 1 of the top 10% of applicants to participate in the Blue

Cross Blue Cross Blue Shield Furman University Management Information

Program, attending the program at Furman University Summer 2009.

. Received the Associate Hero Recognition award at PHT Services for my

efforts in working with internal associates to better utilize a software

system.

. Fourth Quarter Quality Award recipient at CSC for my work on a client

implementation, which met the prescribed deadlines and budgetary

constraints.

. Recognized as a Distinguished Employee of the year at Shelby Insurance

Companies for my efforts related to an acquisition of another company.

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