Project Manager Customer Service

Angel Lambright-Grier

*** ******* ****

Gilbertsville, Pa. 19525

P- 610-***-****

C- 484-***-****

E - abmh7s@r.postjobfree.com

Summary of Qualifications

o Ability to work as a leader and make own decisions without supervision

o Results driven, extremely self directed

o Excellent communication and organizational skills

o Strong customer service skills

o Ability to present to all levels of organizations

Experience

Business Consulting / Consulting Specialists

June - 2008 - Present

Co-Owner

Performs all bookkeeping duties, Data entry, Administrative functions

. Communication with all customers

. Coordinate job schedule

. Maintain all customer needs

. Maintain consulting schedule/travel to ensure a win for the business

Centocor / Johnson & Johnson

April 2005 - June - 2008

Senior Document Specialist / Administrative Assistant

. Prepared and formats documents (protocols, study reports, investigator

brochures, summaries, etc) in WORD in support of the Medical Writers

and other Clinical/Research personnel.

. Processed document requests per formatting/document standards,

guidelines and instructions received.

. Prepared documents for publication using document management system,

publishing software and Adobe Acrobat tools. Preparation of documents

includes formatting, cross-referencing, linking, creating table of

contents, and PDFs.

. Ensured electronic quality and accuracy of documents through

proofreading and application of correct format, spell checked that

documents are produced in accordance with procedures, guidelines, and

electronic templates.

. Checked and verifies hyperlinks resolve to the correct location and

page (100% electronic QC).

. Checked, updated and verified information for incorporation into

documents (eg, abbreviations, references, graphics, tables, and data

listings).

. Tracked availability of tables and figures referenced in document and

inserts accordingly.

. Obtained publications referenced in document from various resources

and imports them into electronic document management system.

. Followed procedures for finalizing, distributing, and archiving

documents.

. Proficient in Microsoft, excel, power point, word and outlook

. Coordinate large off site meetings for senior level managers

. Maintain schedules, coordinate meetings, and conference rooms via

Microsoft Outlook

. Arrange/Coordinate travel arrangements, Internal and external

. Management of Ariba, SRM, Data Stream, CTO, Move Manager, EXRS, Time

Out, and all systems that are related

. Coordinate all new and internal Interviews

. Track all staff training

. Maintain all Catering

. Process Expenses Reports

Hair Dynamics

December 2003-March 2006

Salon Manager / Stylist

. Maintained client schedule

. Prepared monthly/weekly reports for salon owner

. Maintained product log to ensure product availability.

. Ordered supplies (retail as well as chemical service products)

. Worked hand-and-hand with outside sales reps

. Coordinated meetings

. Met client expectations through hair design/Sale of products

Xerox Corporation

June 1998-December 2003

Xerox Project Manager / Xerox Account Solutions Consultant

. Planed and managed the development, integration and implementation of

projects

. Partnered with sales organization to gather customer requirements

. Assisted in setting Standards of Performance

. Ensured customer requirements are understood by all parties and met

. Ensured successful implementation transition to Customer account

manager

. Managed the deployment plan for all of the new Xerox Offerings

. Managed Quality improvement process called Operational Excellence

. Plan/Implemented Operational Excellence

. Ensured Performance Excellence Plans are achieved for Operational

Excellence

. Interfaced with all levels of the organization (internal and external)

. Created detailed Project Plans through the use of Excel and/or

Microsoft office

. Managed a territory of over 200 accounts

. Traveled daily, cold calling, ensuring a solid relationship

. Met and exceeded expected revenue growth monthly

. Sold solutions, supplies, etc.

. Worked with customers to achieve total satisfaction

Education

Western International University Associate Degree in:

Health and Human Service Management - June 07

Cosmetology License state of Pennsylvania

Volunteer

. St. Pius X High School - Volunteer in the office answering phones,

greeting people, typing, faxing, copying, etc. on a regular weekly

basis.

References

Upon Request

Contact this candidate