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Customer Service Manager

Location:
Wooster, OH, 44691
Posted:
June 29, 2010

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Resume:

Thomas (Tom) Francis Shehy

**** ******** ***

Wooster, Ohio 44691

H: 330-***-**** W: 330-***-**** abmh73@r.postjobfree.com

SUMMARY

Operations, Engineering and Materials Management of progressive experience

in non-union and union environments in multiple plant and global

operations. Results-oriented individual with demonstrated expertise in:

. Organizational implementation of LeanSigma manufacturing practices;

. Implementation and coordination of corporate level project management;

. Global supply chain materials replenishment system implementation;

. Performance and performance metric management with budget development

and P&L responsibility;

. Employee Relations / Communications;

. Safety program management;

. C.P.I.M. by the American Production and Inventory Control Association

. LeanSigma Certified by the TBM Consulting Group.

Seaman Corporation, Wooster, Ohio 2004 -

Current

LeanSigma Manager - Corporate Office

Implemented Lean manufacturing practices in company's multiple knitting,

weaving and fabric coating plants. Worked with all levels of management and

hourly associates within the organization and supply network to bring about

the required cultural change to support the benefits of successful

LeanSigma implementation. Implemented waste reduction has maintained

positive cash flow and profitability during the current recessional

business cycle. Improvement inclusive but not limited to:

. Facilitating or leading 70+ kaizen operational and business process

events resulting in:

o 40% reduction in scrap;

o 15% improvement in operational productivity;

o 20% improvement in O.E.E. (Overall Equipment Effectiveness);

o 70% reduction in production line change over set up time;

o 75% reduction of maintenance related down time (TPM

Implementation);

o Two-fold improvement of inventory turns at 98% customer service

level;

o In excess of 1m man hours without lost time incident (BWC award

2007-8-9);

o 98% on time delivery performance.

. Performance metric management development

o Utilized Value Steam Map for opportunity identification of

"muda"

o Developed visual management system of performance metrics

. Selected as "Best Practice" and presented to "Industry

Week" magazine "Best Plants" forum - April 2009, Nashville,

Tennessee

o Established standard work for "board walk" resulting in daily

communication of opportunities, successes and performance to key

daily metrics for individual production lines on manufacturing

floor between operators and manufacturing management.

. Member of Corporation's "Core Leadership Committee" for industrial

roofing division.

Directly responsible for management of "STOP " Safety Program, Maintenance,

Process Engineering, and Quality Assurance departments in conjunction with

LeanSigma implementation (Kaizen Promotion Office).

Plant Manager - Wooster, Ohio

P&L responsibility for operational aspects of fabric coating plant

reassigned to LeanSigma Manager to meet organizational needs established

by company owner. Plant Manager's role reassigned to V.P. Operations for

reorganization to fulfill implementation of LeanSigma manufacturing

principles and practices.

Wellman Friction Products, Brookpark, Ohio 2003-2004

Director of Materials and Logistics

Provider of friction components for industrial application of braking and

clutch systems. Managed Logistics and Materials Management of Company's

Brookpark operations. Assisted in the Brookpark plant closure and

consolidation of manufacturing processes into Company's "green field"

Tulsa, Oklahoma and China plant facilities.

Crown North America, Wooster, Ohio Division of Leggett & Platt

1997-2003

Director of Operations

P&L responsibilities for Company's metal stamping, welding and coating

facility. Oversaw management of Human Relations, Design and Process

Engineering, Quality Assurance, Facilities, Maintenance and Manufacturing

departments. Implemented Lean manufacturing practices with a union

workforce resulting in:

. QS9000 registration;

. Reducing lead time from weeks to days for both automotive and

telecommunications product lines;

. Improved inventory turns from 6 to 27 through establishing kan ban

material replenishment systems internal to operation as well as

vendors and customer locations;

. Maintaining positive cash flow and profitability enabling holding

company to sell company at a premium as part of strategic acquisition

by division's leading competitor (Masterack, Atlanta, Georgia -

Division of Leggett & Platt);

Honored 2 year pay-stay agreement with Leggett & Platt to facilitate

consolidation of operations from Wooster, Ohio into the Atlanta, Georgia

facility.

Nissin Brake Ohio, Findlay, Ohio 1993 - 1997

Assistant Vice President of "Support Groups"

"Transplant" brake manufacturer for North America Honda (49% Honda owned)

motorcycle and automobile assembly plants. Responsible for Company's

Material's Management and Logistics integrating transition of localization

of manufacturing and purchasing functions from Japan to the U.S. Directly

responsible for the management of Human Resources, Purchasing, Production

and Inventory Control and Logistics departments. Implemented and maintained

trans-pacific material replenishment kan ban system. Introduced into Lean

manufacturing practices supplemented with Honda provided "Kepnor Treghoe"

and "Best Practices" training in situation appraisal, project management

and analytical trouble shooting practices.

Cooper Industries - Energy Services Group, Springfield, Ohio 1980 -

1993

Production & Inventory Control Manager

Manufacturer of integrated reciprocating compressors and engines for the

main purpose of bulk natural gas transmission from the well head. Entered

as Materials Planner, promoted through the positions of Production Control

Supervisor, Manufacturing Supervisor, and Master Scheduler. Transferred to

Company's Denver, Colorado engine rebuild and service facility responsible

for facilities management, customer service, inside aftermarket sales and

parts distribution management. Returned to Ohio manufacturing facility

after 4 year tenure as divisional Aftermarket Sales Supervisor promoted to

Production and Inventory Control Manager.

Education & Certification

LeanSigma Certification by TBM Consulting Group, Durham, North Carolina

A.P.I.C.S. certified (C.P.I.M.)

Ashland University MBA currently enrolled with course completion in

Management Accounting; Finance; Economics; Organization Development;

Operations Management and Statistics.

Wittenberg University, B.A., Springfield, Ohio



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