Bryan Richard Daines
*** ******* ***** ~ Bountiful, UT 84010
abmh4n@r.postjobfree.com
CAREER SUMMARY
A dedicated professional with over 15 years experience in fast paced team
environment. Proficient with MS Office, and other management, accounting
and project management software. Highly skilled leader, with the ability
to consume and organize a wide range, and many related topical areas into a
cohesive, understandable, and easily communicate vision and purpose. Others
select skills include:
. Organization ( Integration ( Project
Management
. Team Leadership/Participation ( Negotiations (
Strategic Planning
. Finance/Accounting ( Communication ( Business
Development
. Product Development ( Purchasing ( Process
Improvement
PROFESIONAL EXPERIENCE
Lead Desktop Support Technician
Insight-Columbus, OH
Sept 2009 - Nov 2009
Responsibilities:
. Manage Tier 2 level support for the JPMorgan Chase/WaMu conversion of
hardware and software upgrade at over 3,000 domestic retail locations.
. Respond to and triage escalated 2nd-tier support requests for all
production network and server systems, and work with other operations
team members to follow issues through resolution.
. Manage inventory assets at all bank locations throughout the
conversion.
Key Accomplishments:
. Successfully completed conversion of all banking sites across domestic
United States to Chase hardware/software upgrades.
o Provide SLA's, resources, activities, and projects/training to support
over 3,000 remote locations.
o Provided and determined root cause analysis for any technology issues.
National Account Manager
Inthinc-SLC, UT
Nov 2008 - April 2009
Responsibilities:
. Establish relationships with key client decision makers throughout the
entire implementation process of all assets with key client decision
makers at senior level and across various functional areas applying a
broad knowledge of the organization's service products and business
goals.
. Create training material, guides and presentations. Train clients on
products features and benefits.
. Establish and maintain all contractual property. Manage clients
inventory effectively.
. Develop and delivered Key Performance Indicators to entire leadership
team and clients.
. Manage all firmware/software releases effectively utilizing Agile
Project Management methodologies.
Key Accomplishments:
. Maintained client and vendor relationships.
. Directed new and improved methods for managing a more cost effective
approach to documentation management and retrieval increasing overall
satisfaction and efficiency.
. Managed regularly scheduled on-site customer visits to review their
strategic business direction and improving the account relationship,
productivity and profitability.
. Educated and train client contacts on technology and services provided
both internally and externally.
. Continually assesses technology trends, competitive differentiators,
customer experience improvement priorities, develop methodologies,
etc. in determining the appropriate product priorities and build /
source strategies to realize the platform goals.
. Ensures consistent and repeatable work-plans are maintained to
establish clear deliverables, dependencies, exit criteria, milestones,
etc. Communicates and establishes buy-in across multiple internal
constituent organization including product management, product
marketing, engineering, support, consulting, legal, finance, etc.
. Create and execute medium to large-scale project plans that involve
multiple disciplines in the information technology field. Coordinate
projects with other ongoing efforts.
. Lead project teams in the development and implementation of detailed
work plans, schedules, project estimates, resource plans and status
reports.
Project Manager
General Electric-SLC, UT May
2004 - April 2007
Responsibilities:
. Simultaneous manage several projects to successful implementation of
new procedures and technologies. Provide leadership and knowledge
while compiling/analyzing expert reports of complex data, model
schematics, departmental procedures, system and tools. Manage/maintain
suspense related activity.
. Manage suspense accounting report.
Key Accomplishments:
. Team member as the subject matter expert analyst for a 3-year project
converting the business's operating software using Six Sigma
Methodology.
. Implemented the ISO9000 documentation for all policies, procedures and
training material.
. Developed detailed matrices utilizing MS Access/Excel allowing
management to measure client's/representatives processes, servicing
and trends.
. Identify and anticipate issues that affect the successful delivery of
managed projects. Facilitates resolution, mitigation and appropriate
escalation, up to and including senior management.
Annuities Service Representative
Fidelity Investments-SLC, UT Dec
2003 - May 2004
Responsibilities:
. Educate customers regarding the policies and procedures of their
variable annuity, informs customers of their portfolio options, and
assists them with investment strategies.
Credit/Accounting Analyst
Sinclair Oil Corporation-SLC, UT Nov 1997 -
November 2003
Responsibilities:
. Full responsible for the prevention and detection of fraudulent
activity on all major consumer and corporate fleet credit cards
through asset identification and recovery of business records at over
2,800 merchants.
. Aggressively work with vendors to ensure proper authorization systems
are in place and educate any development changes.
Key Accomplishments:
. Developed department databases for credit card disputes, fraud, and
customer service utilizing MS Access reducing operation costs and
provided better process control.
. Major contributor in successful project of the conversion of credit
card processors; responsible for market research, reporting, analysis
and lead open discussions.
. Team lead with the successful implementation and launching of
proprietary credit card.
TECHNICAL SKILLS
. Microsoft Windows 95, ME, 2003 Server, XP, XP Professional, FrontPage,
Access, Excel, Outlook, Project, SharePoint, Business Objects, Visio,
AS400, Sales force, Bugzilla
. Adobe Photoshop, Warehouse Management Software, Clarity, Peregrine,
and Oracle
EDUCATION
Six Sigma Black Belt Certified, General Electric
University Of Utah, B.S. Economics 2003