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Customer Service Quality Assurance

Location:
Richmond, MI, 48062
Posted:
June 15, 2010

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Resume:

Kathleen Ochenski

***** ** **** ****

Richmond, MI 48062

Cell Phone: 586-***-****

abmh3y@r.postjobfree.com

Skills

I have proficient computer, organizational, phone, internet and e-

mail skills. I learn quickly, am great at multitasking and work

well with others. I am flexible, honest, and trustworthy and can

handle confidential matters. I am a Notary Public in Macomb County;

my commission expires in November 2012.

These are some of the software programs that I am proficient with:

Microsoft Word WordPerfect 9 and 10

Microsoft Excel Microsoft PowerPoint

Microsoft Outlook

Employment

TI Automotive Chesterfield,

Michigan

Payroll Clerk / Human Resources / Customer Contact

October 2008 -Present

. Process all hourly payroll through Kronos and Ultipro

. Monthly headcount verification

. Assist employees with Human Resource issues / information

. Download customer requirements, assembly job package containing

print, BOM, box label and process sheet(s)

. Monitor the Ford eDDL and DDL systems and the Chrysler Smart

system

. Enter manual purchase orders

. Enter information to produce shippers

. Extract and ASN shipments

. Schedule trucks for pick-ups - Schneider CVN

Select Remedy Clinton Twp.,

Michigan

I worked for several of their clients in various positions

July 2007 - Sept. 2008

James V. Dubay, Attorney-at-Law

Richmond, Michigan

Secretary / Billing Clerk

June 2005 - May 2007

* Responsible for all billing functions; entering time slips, costs,

payments, trust account information and issuing monthly statements

* Typing of memos, letters, briefs, wills, and other documents

* Answered phones and scheduled appointments

Steel City Health and Fitness Center

Richmond, Michigan

Office Manager/Front Desk

June 2003 - May 2005

Page 1 of 2

Employment (Continued)

Tyco Electronics Clinton

Twp., Michigan

(formerly Thomas & Betts, formerly Augat, Inc.)

Customer Service Representative Jan.

1996 - November 2000

* Utilized Future 3, BPCS, OES and TOPS in the course of order entry

(received via EDI, phone and fax), quoting prices and expediting

delivery, inventory level verification and shipment status

inquiries

* Where required/possible, negotiated delivery schedules to balance

customer requirements against the ability to provide product

* Worked with Scheduling to provide products to customer and resolve

product shortages

* Proactive, early, rapid "crisis control" on hot issues

* Act as primary point of contact for customer; obtained information

from other departments and responded directly to customer

Quoting Secretary III

April 1993 - January 1996

* Maintained a data base on all incoming requests for quotations,

from which periodic reports were issued

* Prepared request for quotation forms for Ford, Chrysler, General

Motors and other customers.

Executive Secretary - Operations

January 1992 - April 1993

* Responsible for external and internal correspondence, presentation

materials including charts, graphs and overhead slides

* Compiled reports and prepared books for Operations review,

strategic planning, and annual budgets

* Responsible for scheduling appointments, arranging meetings, and

making travel arrangements for the Director of Operations

Quality Reporting Coordinator May

1988 - January 1992

* Assisted in setting up the Supplier Quality Assurance Department

* Maintained databases to track supplier quality ratings, supplier

rejections and issued periodic reports which included graphs and

charts

* Researched and developed the Supplier Quality Manual

* Contacted suppliers to request required information

Senior Quality Clerk

November 1986- May 1988

* Maintained databases to track customer complaints and internal

rejections; and issued periodic reports

* Assisted in documenting and processing customer complaints

Education

* Graduate of East Detroit High School, Eastpointe, Michigan

* Macomb County Community College: my studies included Accounting,

Data Processing and Business Law

* Ford Motor Company's Team Oriented Problem Solving Seminar

* Microsoft Excel Level I and II

* QuickBooks Level I

Page 2 of 2

References

Silke Smith

Phone: 810-***-****

Email: abmh3y@r.postjobfree.com

John VanNorman

Phone 248-***-****

Email: abmh3y@r.postjobfree.com

Dale Sedlmeyer

Phone: 586-***-****

Email: abmh3y@r.postjobfree.com



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