Manager Management

Kenneth Smith

*** ******** *****

Apartment B-*

Valdosta, GA 31602

Phone: 229-***-****

E-mail: **********@*****.***

Objective:

To obtain employment with a company or organization that allows utilization

of my experience and expertise in developing associates and working with

the public, while challenging my growth as a leader and manager.

Experience:

Steak n Shake, Inc. Indianapolis, IN 2005-Present

General Manager Valdosta, GA 2008-Present

Tallahassee, FL 2007-2008

. Develop and train management staff to meet or exceed operational

guidelines such as labor, food cost and quality and guest

satisfaction.

. Maintained the best guest satisfaction in the district based on

complaints, compliments and guest surveys.

. Increased sales by 19% over the previous year FY 2009 and 20% FY 2010

to date.

Manager Pensacola, FL 2005-2007

. Utilize systems in place to manage labor, food cost and guest

satisfaction.

. Decreased drive thru times by 45 seconds to exceed company goals.

. Drove guest satisfaction thru the implementation of the "Leading from

the Front" program.

Tall Pines Family Crestview, FL Jan 2005-July 2005

Development Center

Facilities Manager

. Responsible for the coordination of facility and vehicle maintenance.

. Coordinated food purchases and maintained kitchens to health

department standards

. Ensured all menus met all dietary requirements for youth development.

. Served as behavioral crisis manager and trainer of crisis management

techniques.

. Serve as fill in line staff as needed.

Ollie's Neighborhood. Milton, FL 2003-2005

Grille, Inc

Assistant General Manager

. Responsible for the management of daily operations as it pertains to

food handling, customer satisfaction, inventory control and cost

management.

. Assist with ongoing maintenance and coordinate repairs.

. Developed the in store training program for both front and back of

house operations.

Eckerd Youth. Clearwater, FL 1994-2002

Alternatives, Inc

Program Director

Camp E-Ma-Chamee Milton, FL 1999-2002

Camp E-Ma-Laku Suches, GA 1997-1999

. Coordinate the development of treatment plans and their implementation

for each youth in the program.

. Ensure the facility adheres to all DJJ and DCFS standards and

guidelines.

. Develop and evaluate individualized training plans for all staff.

. Develop business plans in conjunction with the management team.

Master Counselor

Camp E-Ma-Laku Suches, GA 1995-1997

. Supervise Counselor/Teachers in their implementation of each youth's

treatment and the Eckerd program model.

. Provide on the job, hands on training and coaching to

Counselor/Teachers.

. Act as lead staff in the planning and implementation of wilderness

expeditions.

Counselor/Teacher

Camp E-Tu-Nake Blakely, GA 1994-1995

. Act as a live in role model for a group of 8-10 at-risk boys in a

wilderness setting.

. Facilitate the execution of each youth's treatment plan and document

the progress

. Ensure youths maintain a clean, therapeutic living environment.

Education:

University of Central Florida, Orlando, FL

B.S., Liberal Studies 1993

Palm Beach Community College, Lake Worth, FL

A.A., General Studies 1990

Contact this candidate