Darren Hagan

* ****** **** *****, *** Windsor, NY 12553

201-***-**** abmh38@r.postjobfree.com

Experienced executive with achievements in operational management, process

improvement and strategic planning. Developed performance-based, low-cost

solutions through aggressive process and operational improvements.

Maintain excellent internal and external customer service, exceptional eye

for talent, quick-thinking, strong decision making and outstanding problem

resolution.

* Revitalized operational processes to increase speed of efficiency,

quality and customer service

* Recipient of prestigious GE America's Award

* Lead cross-functional teams that collaborate as a focused unit to

achieve aggressive business goals and drive the evolution of

concepts into achievable business strategies

* Established productivity metrics & measurements alongside stretched

productivity deliverables

* Experienced and accomplished in the use of Six Sigma Methodologies

Gifted Strategist who excels in driving process improvement in customer

response and satisfaction, revenue growth, sales volume, and operational

excellence. Noted for removing inefficiencies and increasing communication

between departments for limited operational variances.

Core Competencies

* P&L Management / Improvement

* Strategic Planning & Growth

* Performance Improvement

* Ability To Influence Senior Leadership & Frontline Managers

* Workflow Optimization

* Project Planning & Development

Education

* Post University

* Villanova University

* Certified Six Sigma Lean Expert

* Six Sigma Black Belt

Professional Experience

RGIS - Auburn Hills, MI

8/2008- Present

Worldwide provider of retail inventory services

Spanned across the entire organization to identify process improvement

opportunities. Lead all performance improvement projects of a cross

functional, interdepartmental nature applying Six Sigma and Lean

Methodologies to achieve specific business goals. Responsible for managing

project teams and strategic deliverables.

Notable Accomplishments:

* Determined organizational strategies to deliver 1000 basis points

increase in operational margins within two quarters

* Identified performance metrics and measurements to create daily

visibility and established baselines and stretch goals

* Developed employee pay for performance structure which lead to 70%

productivity increase

* Integrated domestic initiatives globally to duplicate operational

successes

* Established control processes to ensure all 350 domestic offices

followed procedures, complied to corporate policies, and met

performance metrics

* Worked with struggling management in rebuild challenged markets to

meet performance and financial goals/standards

* Created process to identify leading indicators in struggling markets

which allowed for corrective action to be taken prior to critical

problems occurring

* $125 million in productivity gains in two quarters

* Chaired multiple committees including Global Standardization

Committee, Equipment Committee, Business Process Methodology

Committee, and Performance Strategy Committee

* Provided reports and status on initiatives to C level executives and

Board of Directors

4 Corporate Solution- New Windsor, NY 8/2007

- Present

Project management & process improvement consulting company focusing

on small and middle market companies

Partnered with business owners and stakeholders to develop strategies for

cohesive solutions in complex, unstructured environments. Served as

project manager for implementation of efficiency improvement, Six Sigma &

Lean methodologies and service improvement recommendations approved by

client's senior management. Conducted business and risk analysis, derive

and document project charters, detailed business requirements, create

project plans and provide weekly updates to leadership.

Notable Accomplishments:

* Lead teams in the execution and implementation of high-quality

solutions that have measurable impact to the business

* Prepared and presented findings and proposals to senior management

with recommendations, including cost benefit analysis and action plans

* Created detailed project design documents and task-level project plans

to organize cross-functional teams

* Provided leadership in implementation of clients' process improvement

efforts leading to superior business results

* Directed the analysis and design/redesign of multiple workflows to

ensure that process are customer focused, efficient, consistent and

effective

* Utilized Value Stream Mapping and Kaizen events to streamline

processes and identify opportunities for future improvement

* Lead and designed technology upgrades to internal database and

operation's systems

* Conducted and lead "waste walks" to isolate key points of interest

* Results include decreased costs, increased capacity, improved accuracy

and timeliness, redesigned roles & functions and improved operational

efficiency

GE Money Bank - Orangeburg, NY 5/2004

- 8/2007

Financial division of a Fortune 500 organization

Developed and managed a team consisting of 65 operations staff, 27 sales

staff and 3 front-line managers. Provided leadership in implementation and

improvement of company processes throughout different departments including

credit, sales, risk and operational support. Responsible for analyzing

performance data to identify opportunities for improvement.

Notable Accomplishments:

* Developed daily management meetings to ensure communication between

senior management and front-line managers. This allowed pending

issues to be addressed along with establishing a communication

pipeline for best practices among all Territories

* Noted for driving monthly production from $90M to $350M through

process improvement initiatives and execution of growth strategies

* Established process standardization. Worked along side IT Leaders to

build technologies to automate processes resulting in an increase in

quality

* Helped to lead digitalization initiative to create a "paper-less"

environment resulting in a decrease in customer turn-time from 5 days

to 2 days

* Consulted Credit Committee on quality improvement proposal / process

redesign

* Developed standard process of supporting remote locations

* Guided and directed members of other departments in implementing

changes and improvement initiatives

* Ensured quality and commonsense underwriting with credit decision

authority of $750,000

CharterWest Mortgage- West Palm Beach, FL 3/2002

- 5/2004

Retail mortgage branch specializing is all areas of mortgage

financing.

Owned and operated a retail mortgage branch specializing in refinances,

purchases, HELOCs, FNMA, FHA and Subprime. Designed technology driven

processes around file flow for above industry standard "pull-through".

Notable Accomplishments:

* Built technology to match borrower's qualifications with lender

guidelines

* Established communication process between sales team and necessary

departments to decrease process variation errors

* Consulted with leading lenders to optimize process integration

* Implementation of sales strategy to capture 20% local market-share

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