Customer Service Sales
Resume:
Lori J. Kassay
Spring Hill, FL 34606
abmh2h@r.postjobfree.com
Lions Eye Institute for Transplant and Research
December 2008-present
Transplant Coordinator
Procure, evaluate, process, and distribute eye tissue. Medical evaluation
of donors including medical chart review and verbal reports. Practicing
sterile techniques and use of specular microscopy. Knowledge of hospital
and medical examiner practices.
St. Luke's Cataract and Laser Institute
April 2008- December 2008
Front Desk/ Insurance Representative
Provide excellent customer service skills. Promptly answer phone calls and
schedule appointments. Accurately verify medical insurance for upcoming
appointments. Show empathy for patients concerns, and answer their
questions to the best of my ability. Counsel patients regarding injections,
including preparing paperwork for procedures.
Progressive Insurance
June 2007- February 2008
Combined Services Rep
Identify the customers intent. Research and resolve
customer issues, process policy related underwriting
work, contact agents to acquire missing information, and
process coverage changes, cancels, or reinstates.
Consistently exceed site efficiency levels in each work
item role on a monthly basis. Respond to feedback and
implement necessary changes to improve the customers' experience.
Progressive Insurance
February 2006- June 2007
Customer Contact Rep
Deliver each customer exceptional service by phone, mail,
and fax. Give accurate policy information to each insured
and agent. Promptly and accurately process requested
policy changes. Utilize all available resources to tailor
to each callers needs. Resolve any customer concerns and
ensure insured, agent, leinholder, or any other caller
understands all options available to them.
Responsible for keeping up with any updates in the
guidelines on a daily basis. Consistently exceed site
efficiency levels on a monthly basis.
Respond to feedback and implement necessary
changes to improve the customers' experience.
United States Postal Service
November 2005- February 2006
Data Conversion Operator
Responsible for inputting the address of incoming mail
not able to be electronically routed.
This process ensures all items are directed
to the accurate destination. Responsible for maintaining
6,000 keystrokes per hour with a minimum of 98% accuracy.
Red Lobster
March 2001- February 2006
Server/ Bartender
Provide each customer with excellent customer service.
Responsible for keeping accurate records of the sales for
the shift, including correct change for the customer and
paying out to the restaurant at the end of the shift.
Maintaining a positive work environment by ensuring the
appropriate atmosphere. Acted as a mentor and technical expert for my
peers.
Build rapport with each customer to ensure total
satisfaction and loyalty.
Support cost effective procedures through efficient and accurate
production.
Brewmaster Steakhouse
January 1999- August 2001
Server/ Trainer
Provide each customer with excellent customer service.
Responsible for keeping accurate records of the sales for
the shift, including correct change for the
customer and paying out to the restaurant at the end of the shift.
Analyze performance of new hires to ensure training
process is successful through observation.
Determine the level of proficiency and graduation date
Contact this candidate