Addie Huckabee

abmh1e@r.postjobfree.com

480-***-****

Objective

To obtain a position within a professional atmosphere.

Professional Skills

• MOUS Certified in Microsoft Word 2000

• Windows 3.x through 2007

•Currently Studying for my Real Estate License

•Quick Books

• Internet Expert

• Microsoft Outlook/Outlook Express

• Proficient Microsoft Office User

• PC Anywhere

• Net Meeting

• Cross Forms

• Remedy

• Arizona Fingerprint card

Professional Experience

There.com, July 2009 – March 2010

Volunteer Island Guide

• Welcome new members to the world on the Welcome Walkway, answer their questions

and help them find things on the walkway while directing them to explore the world .

• Host New Member Welcome Events offering new members the chance to meet people

and use items in the game from vehicles to dogs and card tables

• Meet and exceed monthly requirement of being an Island Guide

• Send reports of the events that I hosted to the Greeters

• Report my time and list those that helped me for credit via online reporting site

• Attend monthly guide meetings

• Assist with hosting special events sponsored by the Island Guides

Aerotek Phoenix, AZ May 2009 – July 2009

Collections

• Work in Late Stage Collections Department 40 days past due to Repossession making

outgoing and taking incoming calls to auto finance loan customers who’s accounts are

past due and working with them to obtain resolution.

• Meet daily and monthly goals set forth by the company

• Work in a Windows environment using Outlook, Word and Internet as sources to do my

job.

• Maintain and update Customer accounts using information gathered from many sources

• Advised customers of sources that offer payment assistance

• Utilize Check by Phone System Western Union Quick Collect and Money Gram to

resolve account debt

• Utilize skip tracing tools like Lexis Nexis and Innovis2

•Pull and Read Credit Reports

Americredit Chandler, AZ August 2007 – May 2009

Collections Rep 2

• Work in the Late Stage Collections department 46 days past due to Repossession taking

incoming calls from and making outgoing calls to loan customers who’s accounts are past

due and work with them to obtain account resolution and answer general account

questions.

• Meet daily and monthly goals set forth by the company.

• Proficiently run collection programs AS 400 and VROL.

• Skip Tracing using different tools as needed

• Utilize Western Union Speed Pay Check by Phone, Western Union Quick Collect and

Money Gram to resolve account debt.

• File Replevins/ Negotiate Stipulated orders

•Pull and Read Credit Reports

• Reservation account specialist

• Step account for repossession and follow up with agents

• Advised customers of sources that offer payment assistance

• Work in a Windows environment using Outlook, Word and Internet as sources to do my

job.

• Maintain and update Customer accounts using information gathered from many sources

Under One Woof, Chandler, AZ: June 2005 – March 2007

Kennel/Doggie Daycare Manager

• Prepare and upkeep all client files check in and check outs and first client consultations.

•Demo and Merchandise holistic pet foods

• Collect on past due customer accounts to bring them current

• Keep play area and runs clear of waste and sanitize at shift change or 4 times a day.

• Feed and care of dogs and cats administer any medicines.

• Work with animals of many needs.

• Clip nails when needed and give medicated flea/tick bathes when needed.

• Bathe for groomers when needed

• General health checks (temperatures ect.)

• Lead dog crafts throughout the day.

• Fill out the Dog/Cat report cards at the end of the day/stay.

• Sell additional services.

• Make deposits

• Oversee the daily needs of the facility and supervise up 10 employees.

SMCI November 2006 – January 2007

First Level Tech and POS Support

• Provide technical assistance to users at Circle K locations nation wide for Hardware and

Software.

• Provide technical assistance and general how to on Radiant POS Omni and Verifone

credit card processing machines.

• Dispatch technicians out to the site to correct wiring issues and to install hardware.

• Reset passwords, answer general program questions and answer technical questions via

the phone and e-mail, set up new users and update access in the system.

• Utilize Crossforms helpdesk tracking software

• Answer 60 plus calls per day

Various Temporary Positions: August 2006 –November September 2006

Wells Fargo Bank, Chandler, AZ: (change of department) June 2005 – May 2006

First Level Tech Support

• Provide technical assistance to users in the Finance Department with an in-house

Accounting Program called AU Miner, which works with Excel and Essbase to allow

budgets to be done.

• Using Active Directory I reset passwords, answered general program questions, keep the

database of users up to date, answer technical questions via the phone and e-mail, set

up new users and update access in the system.

• Provide technical Support for PTO Tracker and password resets for WANDA.

• Provide feedback to developers and programmers

• Answered 300 plus emails per day

• Took 100 plus calls per day

Well Fargo Bank, Chandler, AZ: June 2004 – June 2005

Operations Processor II

• Work in the Debit Card and ATM Operations Department taking incoming calls from

customers who have Debit Card fraud on their accounts or have a merchant dispute of

any type. Work claims in fraud up $1000.00 USD and work merchant Disputes of any

amount.

• Run many Banking programs, FDR, Hogan, Card Act, DAT (Dispute Automated

Tracking) VROL and MARS to name a few.

• Work in a Windows environment using Outlook, Word and Internet as sources to do my

job.

• Answered 85 plus calls per day

Wells Fargo Bank, Tempe, AZ: April 2004 – June 2004

Card Services Department (Temp)

• Data entry for Rush ATM/Debit Cards and update accounts with various information.

• Acquired knowledge in using Hogan and FDR.

• Create spreadsheets for the department using Excel. Utilize Word and Acrobat Reader

daily.

College / Trade School

•Oakton Community College - Food and Beverage Management.

•Computer Learning Center

Contact this candidate