Customer Service Manufacturing
Resume:
Jennifer Randolph
Sallisaw, OK 74955
Cell: 918-***-****
abmh0k@r.postjobfree.com
Objective
To secure a position with a well established organization with a stable
environment that will lead to a lasting relationship, as well as obtain a
position that will enable me to utilize my strong organizational skills,
educational background, and ability to work well with people.
Professional Experience
O.K. Industries, Inc.
Poultry Facility
Muldrow, Oklahoma (approximately 350 associates)
2009 to present
Human Resource Manager - Responsible for all facets of Human Resources for
the Muldrow Facility. Active participant in assisting with the writing of
policies, manuals, and handbooks for the company. Work with all levels of
management as well as hourly and salaried associates.
. Manning Metrics
. Staffing Plan
. Vacation & Unpaid Absence Tracking
. Benefits Administrator
. New Hire Orientation
. Conduct all employee investigations
. Verify any child support orders for the Muldrow Facility
. Coaching/Counseling
. Administration of Human Resource policies
. FMLA Certification process
. Tracking of absentee percentages
. All Unemployment claims
. Compensation
. Communicate on all levels in and out of the organization
THERMA TRU CORP
Residential Door Manufacturing
Roland, Oklahoma (approximately 170 associates) 2008
to 2009
Materials Analyst - Responsible for all purchasing of packaging materials
for both door lines, and the molding facility. Implemented cycle counting
processes within each department, as well as the process that places
finished goods into inventory. Coordinate all Training, software projects,
management reporting, manufacturing reporting, product rationalization,
min/max levels, and all bill of material issues. Adept in purchase order
management, requisition maintenance, supplier planning process, and review
& resolve receiving of invoice and packing slip discrepancies. Working
hand in hand with accounting during the month end process to ensure
inventory accuracy, as well as any reconciliation.
. Purchasing
. Implemented process for finished goods off the production line
. Project Management Leader
. E21 Testing for Manufacturing
. Inventory Management
. Implemented cycle count process for monthly inventory management
. Month End Reconciliation of Inventory
. Bill of material reconciliation
. Management & Manufacturing Reporting
. Requisition Maintenance
. Supplier Planning
. Assisted Accounting with Month End Closure
. Served as a backup in the accounting department
. Modification writer for E21 Manufacturing for the facility
. Scheduling
. Controlled Min/Max Levels of Inventory
. Worked directly with cycle counters to ensure accuracy within each
department
THERMA TRU CORP
Residential Door Manufacturing
Roland, Oklahoma (approximately 311 associates) 2007
to 2008
Human Resource Representative - Responsible for all payrolls in the Roland
facility. Take care of all plant tours for the facility. Coordinate all
training in leadership modules, excel, activity team events and any GED
classes coming through the facility. I have led several HRIS software
enhancement projects.
. Payroll Clerk for all sites, which was over 1500 associates
. Plant Tour Coordinator
. Leader of multiple projects
. Responsible for all changes in the HRIS system for all sites
. Leadership Training modules
. Manning Metrics
. Staffing Plan
. Vacation & Unpaid Absence Tracking
. Training Coordinator
. Benefits Administrator
. New Hire Orientation
. Conduct all employee investigations
. Verify any child support orders for the Roland Facility
. Coaching/Counseling
. FMLA Certification process
. Communicate on all levels in and out of the organization
THERMA TRU CORP
Residential Door Manufacturing
Roland, Oklahoma (approximately 250 associates) 2004 to 2007
Project Coordinator - Responsible for all E21 training and testing for the
company. Carried out all customer plant tours and implemented a production
reporting metrics that is maintained today. I have served on several
projects during this time.
. Training Coordinator
. Plant Tour Coordinator
. Manufacturing Testing in E21 for the corporation
. Led multiple product management projects
. Inventory Adjustment Reduction Team Member
. Implemented the QMS Scrap System
. Backup for the Transportation Specialist
. Backup for the HR Assistant
. Pricing Administrator
. Modification writer for E21 Manufacturing for the facility
. Manufacturing Reporting
. Work Order Closure
. Manufacturing Support
. Implemented On-Line Testing for Quality Certifications
. Updates to Q-Solve and Manufacturing Manuals
. E21 support for the corporation
. Backup for Consolidation of Orders
. QMS Administrator
Therma Tru Corp
2002 to 2004
Residential Door Manufacturing
Roland, Oklahoma (approximately 250 associates)
Customer Service Team Lead - Responsible for leading the Oklahoma Customer
Service Team. Led the Oklahoma team with a positive, can do attitude to
ensure quality customer service was given to our customers.
. Coaching
. Conflict Resolution
. Staffing
. Training of new Software
. Technical Service
. E21 Implementation Team Member
. Scrap Reduction
. Order Entry Error Reduction
. Communications
. Pricing Administrator
. Consolidation of orders
. Audit Orders
. Customer Satisfaction
. Order Entry Accuracy
. Invoice Auditing
KAVIN EMPLOYER SERVICES 2000 to 2002
Staffing Agency and Government Contracts
Sallisaw, Oklahoma (40 government employees, 7 salaried employees and 300
temporary associates)
Office Administrator - Responsible for management of payroll, benefits
administrator, budget reporting and general operations requirements of
government contracts. Managed all facets of the accounting and human
resource departments and provided quality customer service.
. Recruitment
. Payroll
. Benefits Administrator
. Budget Reporting
. Accounts Payable/Accounts Receivable
. Implemented fiscal control measures in the accounting department
. Audited employee timecards
. Customer Service
. Coaching/Counseling
. Conflict Resolution
. Account Reconciliation
. Training
Education
2007 to 2009 - Indiana Wesleyan University
- Associates degree in Business Administration
1999 - H & R Block Income Tax Course
- Income Tax Preparation
Computer Skills
. Cognos Reporting
. Crystal Reporting
. Peachtree Accounting Software
. Timeslips Software
. Work Brain Time and Attendance System
. Ulti-Pro Software - HRIS
. E21 - ERP System
. E-Time Software
. Microsoft Office - Word, Excel, Power Point & Access
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