Customer Service Manager

Justin Dean Grier

*

Justin Dean Grier

229-***-****

**** ***** ********** ** **** Ga, 31058

*************@********.***

Objectives

As an aspiring employee, it is of great importance to me that I acquire the skills needed to

succeed in the working environment. I strive to be the best at all that I do and look forward to

learning new things in my daily work, meeting new and interesting people that I work

productively with and most importantly that I am satisfied with my occupation and am

challenged to improve myself daily. I am looking for a place to start my career in the Business

field and use my Bachelors of Business Administration degree in Management to the fullest. I

learn and adapt very quickly and have experiences in multiple situations that confront managers.

Education

December 8, 2009 Bachelors of Business Administration in Management

• Dean's List Summer 2009

• AACSB Accredited Degree

• Nominated as Who's Who of American College Students

• Graduated with Honors

Experience

Aug 03 - Aug 08 Store Manager/Cook

J&L Pizzeria 114 McDuffie St Buena Vista, GA 31803

• Assume the duties of manager of the restaurant upon absence of the business owner.

• Retain and manage inventory for the business and guarantee that all materials are needed

to operate the business throughout the week.

• Satisfy the needs of every customer.

• Maintain a positive attitude toward unhappy customers and solver their problem

effectively.

• Take business calls regarding not only food orders but business matters as well. (I.E. real

estate issues, business troubles, and owner's personal matters)

• Delegate tasks to other employees to ensure smooth flow of daily activities

I left my position at J&L in order to finish my education.

Dec 09 - Present Unit Manager #1724

Waffle House, Inc 6390 Flat Rock Rd, GA 31906

• Trained in management operations for the Waffle House restaurants

• Help with shift changes and managing employees

• Help with audits both for cash and commissary

• Deal with outside vendors with deliveries

• Deal with Profit and Loss statements, Cost controlling (ex. Food Cost Control, Payroll Costs, etc.)

• Make schedules

• Total responsibility for my business’s success including sales building, customer service, and

proper training of employees

Skills

• Computer Knowledge including MS Office such as Word, Power Point, and Excel

Justin Dean Grier

3

• Customer Service Skills (5+ years)

• Management Skills (3+ years)

• Interpersonal Skills

• Quick Learning and Adaptable

• Operations Management Experience

• Retail and Restaurant Experience

• General Management experience

• Serv-Safe Certified

Justin Dean Grier

4

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