Customer Service Manager
Resume:
Michelle (Shelley) Emory
Minden LA 71055
To Whom It May Concern:
I am currently searching for jobs in the customer service and/or
office associate area in Illinois. I am originally from Illinois and I am
interested in retuning to Illinois. My resume is included at the end of
this letter. I have friends and family I can stay with until I find a place
of my own. My main reason for returning to Illinois is to be closer to my
14 year old daughter.
I enjoy working in an office setting and being able to help
customers. I have the following certificates from College of Dupage;
Clerical Accountant, Word Expert and Management. I am always willing to
learn new things and my biggest pet peeve is the comment that's not my job.
I believe teamwork is equally as an important because it keeps the company
flowing and a teammate can step into to help if another teammate is not
available.
I would like to thank you for taking the time to look over my resume;
I understand by me being out of state makes it difficult to find a job. I
am available for telephone interviews and I am willing to travel back to
Illinois for an interview.
Thank you
Michelle (Shelley) Emory
Shelley M Emory
1008 Louisiana Avenue, Minden LA 71055
C - 318-***-****
*.*********@*****.***
Objective
To find a position that will offer professional growth while enhancing
my Office Assistant and Customer Service Skills
Qualifications
2008-Present Emory Painting Minden, LA
Customer Service/Office Manager
* Typing up quotes and invoices
* Designing flyers, websites and other promotional material
* Accounts receivable, accounts payable and payroll
* General office manager duties
2007-2008 Bi-Link Specialist Bloomingdale, IL
Customer Service
* Verifying orders, processing orders and acknowledging to customer
their order has been processed.
* Invoicing, open order reports, creating excel documents,
communication via phone and/or emails and scheduled sharing.
* Preparing shipments to and from Mexico warehouse/Facility
2003-2007 FedEx Freight Elmhurst, IL
Customer Service/Office Associate
* Communicating with customers and other Company associates in other
customer centers in resolving freight claims and/or potential claims.
Communicating with customers to make appointments for deliveries and
pick ups and to trace shipments in transit.
* Entering freight bills, bills of lading and manifests into the
system. Data entry of delivery receipts. OS&D functions - tracing,
tracking and clearing shipments
* General duties of filing, photo copying and answering the telephone.
Office procedures confirming a driver, on hand, salvage, quotes,
driver check in, driver collects, and pick ups.
2000-2001 & 2005-2006 Ace Delivery Service Lombard, IL
Customer Service/Office Associate
* Customer service and assistant to office manager, doing accounts
payable, accounts receivable, billing, and payroll
* Set up new accounts for both customers and new drivers. Scheduled
drivers' deliveries, calculated their delivery tickets, balanced
deliveries with the computer.
2001-2003 Andrew J. Draus Lombard, IL
Office Associate
* One girl office for attorney whose area of practice is divorce, real
estate, bankruptcy, estate planning, probate, adoption, litigation,
and corporations.
1998-2001 Scott A Zimmerman Lombard, IL
Office Associate/Medical Assistant
* An assisted doctor in office and at varies nursing homes.
* Medical aspects were to set up patients for exams, perform whirlpool
and ultrasound therapy, prepare for office surgeries and subsequent
clean-up including autoclaving instruments.
1992-1995 Quality Chevy Glendale
Heights, IL
Receptionist
* Answered Phones, customer service, input new vehicles and license
plates into computer and assisted Service Department as needed.
Education
2001-2006 College Of DuPage Glen Ellyn, IL
* 2004 Certificate for Clerical Accountant
* 2005 Certificate for Word Expert
* 2006 Certificate Management
References available upon request
Contact this candidate