Manager Front Desk

Tomasz Joniak

***** *. ****** **

Homer Glen, IL 60491

Phone: 312-***-****

abmgkq@r.postjobfree.com

OBJECTIVE: To obtain a position in the IT industry that I can be part of a

team that will deliver the highest level of service to the customer. Also

will further develop my management and technology skills.

EXPERIENCE:

. 6/2006 - Present PCHELP4YOU

Des Plaines, IL

. Self-Employed

. Recommending and/or performing upgrades on systems to ensure longevity

. - Conduct on-site repairs for clients and internal

customers; (Hardware & Software)

- Troubleshooting to diagnose issues;

- Provide Microsoft/Linux/Mac software support;

- Provide hardware support on laptops, desktops, and printers;

- System imaging and deployment Assisting in maintaining and

documenting

. Managing Computer/Hardware Inventory (asset tagging, documentation,

etc)

. Network/Systems Administrator for Small Local Business.

. IT Field Tech: Contract for National Warranty Companies & part of

OnForce field tech's.

. Specialize in Linux/Unix, Windows XP, Vista, 7, Windows Active

Directory, Network Setups.

. US Government Clearance on Implementation Project for HP.

. Dell Certified System Expert: DTT ID 178349

. Samsung Certified: Printers, TV

. Network+ Certified (COMP001020114020)

. Cisco CCNA Certified CSCO11783194

2/2008 - 04/2009 InterContinental Chicago

Chicago, IL

Assistant Director of Front Office

. Oversee and actively participate in operations of the Front Desk,

Belldesk, Concierge, PBX/Instant Service Center, Fitness Center, Guest

Relations, Assistants Managers and house wide liaison.

. Being part of team that is #1 in Americas for Ambassador enrollments.

. Working with Front Desk to ensure the goal of $40k in upsells is met

on monthly basis

. Increased Front Office monthly revenue by $20K+ by implementing

early departure and late checkout programs

. Main point of contact for Opera upgrade from version 3 to 4

. Main point of contact for Saflok guest locks system upgrade for entire

792 rooms and meeting rooms.

. Worked on increasing hotel ranking on TripAdvisor from #42 to #26 in

city of Chicago.

4/2006 - 2/2008 The Drake Hotel

Chicago, IL

Front Desk Manager/Assistant Director of Front Office

. Oversee and actively participate operations of the Front Desk, and

house wide liaison.

. Lead role in conversion from Hilton International Property to HHC

property, convert PMS systems from Fidelio to OnQ.

. Provide exceptional levels of guest service throughout our guests'

stay by being involved in daily operations and motivating my team to

do same by example.

. Decreased bill for in-house communication/Nextel from $4200 to $2600

per month.

. Coordinate with other departments in order to facilitate increased

levels of communication and guest satisfaction

5/2004 - 4/2006 The Palmer House Hilton

Chicago, IL

Front Office Manager

. Oversee and actively participate operations of the Front Desk, and

house wide liaison

. Delegate job assignments and manage the work environment to ensure

service standards.

. Provide exceptional levels of guest service throughout a guests' stay

. Ensure that quality standards, policies, and procedures are

consistently applied

. Coordinate with other departments in order to facilitate increased

levels of communication and guest satisfaction.

8/1999 - 11/2003 Hilton Hotels

Oakbrook Terrace, IL

Guest Service Manager/ Housekeeping Manager Evening/ Night Manager/

. Similar job function as present portfolio, but straddling two

properties; the Hilton Suites and the Hilton Garden Inn Oakbrook

Terrace

EDUCATION:

Southern Illinois University 1998-2001 Carbondale, IL

Computer Management

DeVry University 2003-2005 Addison, IL

Computer Networking

LANGUAGES:

English, Polish

References available upon request.

Contact this candidate