Customer Service High School
Resume:
Jacqueline N St. Clair
Colorado Springs, CO 80909
abmgk8@r.postjobfree.com
OBJECTIVE: Customer Service Position
ABILITIES:
** ***** ** ******** **rvice experience
Extremely productive in a high volume, high stress, environment
Ability to work in a fast paced, highly interactive team environment.
Strong multi-tasking skills with ability to retain and apply information
quickly.
Proficient in the use of Windows XP Professional, Vista, & Microsoft 7
Highly productive in the use of Office Professional, Microsoft Word & Excel
Strong commitment to team environment dynamics with the ability to
contribute expertise and follow leadership directives at appropriate times.
SUMMARY: .I have the ability to execute programs using limited resources.
Problem solving, leadership and communication skills are some of the
qualities developed from my experience as an able customer service
representative.
EXPERIENCE:
May 2007-Oct 2009 Premiere Global Services Colorado Springs, CO
Senior Conferencing Support Specialist
As a Conference Support Specialist (CSS), I provided quality service to
customers by answering incoming client lines, handling their request and
moving them to the proper service location or audio conference call. I
assembled & ran operated assisted audio & web conference calls for Fortune
500 companies. I applied my training & computer skills to support high
level executives, lawyers, doctors, and specialists on a daily basis, by
presenting a professional demeanor at all times. Successfully interacted
with clients to generate repeat and referral business.
Jan 2007- Mar 2007 7-11 Colorado Springs, CO
Sales Associate
My objective, was to greet customers courteously. I maintained a clean,
customer-friendly environment. Replenished and merchandised products; and,
naturally, operated the register. Other job duties included tracking
inventory & ordering products.
July 2002- Dec 2007 Sears Holdings Corporation Colorado Springs, CO
In-Store Marketing Lead; Pricing & Inventory Lead & Softlines Lead
As the Lead of Marketing & Support, I was responsible for the development
and implementation of strategic marketing plans that supported the
business. Supported and executed marketing initiatives, print, signage and
promotional events, both for store employees and customers. Honored with
the "Customers Come First" award for consistently resolving customer
difficulties in an expedient and tactful manner.
As the Lead of Pricing & Inventory, I executed marketing and visual
programs to include Monthly Action Plans, Plan-o-grams, Zone-o-grams, ad
set-up and takedown, promotional set-up and replenishment of the sales
retail floor. Launched successful new products,& old products that needed
to be sold, which increased market share and contributed to bottom-line
profitability of the company.
As the Softlines Lead, I managed merchandise and customer assistant
activities and consultative selling across the Softlines retail
departments. Proactively lead the departments to ensure achievement of
business goals in revenue, expenses, profitability, customer satisfaction,
inventory shrinkage, and associate morale. I established department
productivity goals through the development, implementation of best
practices to increase employee output, communication of corporate
objectives and introduction of compensation plans to reward high-performing
individuals.
September 2001-April 2002 Sheraton Hotel Colorado Springs, CO
Banquet Server & Bartender
I performed various banquet and event functions including, greeter, server,
bartender, hors d' oeuvres passer, reception busser, buffet runner, exit
usher as needed for retail and internal events including holiday parties,
marketing events, and special event functions to ensure that guests
received five star service .In any scenario, my sole duties were to set up,
tear down, and clean banquet areas before & after any event.
May 1997- Sept 2001 Winslow Court Retirement Community Colorado
Springs, CO
Waitress, Front Desk Rep, & Maintenance
I acquired experience as a waitress, functioning as a team to take
orders, serve, set and clear tables 3x daily. This also included delivery
of food to residents & special events.
As a front desk receptionist, I assisted community guests, and visitors.
Performed administrative support tasks for residence; answering phones,
recording and routing messages to appropriate people.
In maintenance, I completed work orders in a timely and accurate manner.
Performed repairs on the property, including janitorial duties, painting,
basic carpentry, wall repair, wallpapering, plumbing, and electrical.
Cleaned apartments during turnover process as directed by the general
manager.
EDUCATION
2006-2007 Remington College Colorado Springs, CO
I attended this college where I took Microsoft IT Academy courses to be a
certified desktop support technician.
2001 Fountain Fort Carson High School Fountain, CO
High School Diploma GPA: 3.5
KEYWORDS:
Customer Care, Customer Service, Audio & Web Conferencing, Conference
Support Specialist, Operator Assisted, Inventory, Order Entry Experience,
Retail, Replenishment, Softlines, Marketing, In-Store Support, Visual
Programs, Computer Skills, Administrative
Contact this candidate