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Customer Service Insurance

Location:
Conway, AR, 72034
Posted:
July 05, 2010

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Resume:

Elizabeth Maceil Moseley

**** ******** ******

Conway, Arkansas 72034

512-***-****

abmgjn@r.postjobfree.com

SUMMARY

. Accomplished in negotiating and building stable business relationships

with clients and co-workers based on attitude of teambuilding and

providing excellent customer service.

. Excellent communication and presentation skills.

. Highly effective organizational and time management skills.

. Thorough knowledge of issues of risk assessment, rating and

underwriting principles.

. Skilled multi-line underwriter with proven ability to manage a large

portfolio of agents and clients.

. Demonstrated strength in management/supervision resulting in effective

team operations, production, and problem resolution.

PROFESSIONAL EXPERIENCE

Underwriting Manager 2006-

2010

Texas Hospital Insurance Exchange

Austin, Texas

. Determined appropriate coverage and forms for professional liability

(medical malpractice), general liability, automobile and workers'

compensation for small to medium size hospitals.

. Determined level of risk, acceptability and pricing for requested

coverage. Coordinated with brokers to place property, inland marine,

crime, boiler and machinery and directors' and officers' liability

coverage.

. Developed and maintained relationships with independent agencies as

well as hospital administrators throughout the state of Texas.

. Worked with programmers to develop underwriting department portion of

company software programs in areas of rating, workflow, applicable

forms and endorsements, testing and implementation for two rating

systems.

. Developed effective departmental procedures and published working

procedure and underwriting guides for staff use.

. Encouraged use of purchased imaging system throughout the company,

trained staff and implemented procedures to allow Underwriting

Department to operate in a paperless environment.

. Trained staff who had little insurance background to become effective

assistant underwriters.

Senior Underwriter 2003-

2006

Association Casualty Insurance Company

Austin, Texas

Received and evaluated applications for a wide variety of commercial

insurance risks.

2. Determined appropriate coverage and forms for all lines of commercial

insurance - property, general liability, crime, inland marine,

automobile, workers' compensation and umbrella.

Determined level of risk, acceptability and pricing for requested

coverage.

4. Negotiated with agents to build profitable book of business during

changing market conditions.

5. Developed and maintained relationships with independent agencies

throughout the state of Texas.

Underwriting Supervisor 1993-

2003

Texas Mutual Insurance Company

(Formerly The Texas Workers' Compensation Insurance Fund)

Austin, Texas

Responsible for daily operation and supervision of underwriting team

that consistently out-

performed all other underwriting teams in quality, production and

service.

7. Participated in inter-department projects to develop workflow systems,

billings and receivables systems, process management and internet

quoting.

Responsible for insuring compliance with various regulatory agencies

as well as internal policies and procedures.

9. Acted as company representative and expert witness in various legal

actions for premium fraud cases.

Reviewed, developed and coordinated changes in underwriting policies

and procedures.

Commercial Multi-line Underwriter 1987-

1993

Northwestern National Insurance Group

Austin, Texas

Received and evaluated applications for a wide variety of commercial

insurance risks.

Determined appropriate coverage and forms for all lines of commercial

insurance - property, liability, crime, inland marine,

automobile, workers' compensation and umbrella.

Determined level of risk and pricing for coverage; had full

responsibility for determining whether to accept risk.

Developed and maintained relationships with independent agencies,

sales agents and field underwriters and loss prevention

representatives.

Had direct underwriting responsibility for 20 agencies generating a

premium volume exceeding $3.2 million.

Commercial Lines Customer Service Representative/

1983-1987

Office Manager/Bookkeeper

Thomas Bagley & Associates

Austin, Texas

Directed all office operations and supervised both commercial and

personal lines insurance sales for new agency.

Supervised agency staff that numbered 10 at peak of operations.

Set up manual, and subsequently automated, bookkeeping systems.

Initially handled information collection, placement and billing for

all business, training new staff and delegating duties as growth

justified actions.

20. Participated in business and marketing decisions that built agency

from $0 to premium volume in excess of $3.5 million in 3 years.

Prior to 1983

Began insurance career in 1974 and worked in various independent insurance

agencies as a customer service representative and several surplus lines/MGA

agencies as an underwriter between 1974 and 1983.

MILITARY

Texas Army National Guard 1981-

1989

Captain, Personnel Officer, Aide de Camp to the Adjutant General of Texas

Camp Mabry - Austin, Texas

Honorable Discharge

Reviewed recommendations for awards, promotions and discharges,

performed inspections on subordinate units and wrote policy and procedure

guides relating to personnel practices, maintained personnel files.

Provided broad range of administrative and community-relations

support to the Guard commanding officer.

23. Organized and participated in numerous Guard ceremonies and public

events, including "Governor for a Day" ceremonies at the State

Capitol.

United States Air Force 1971-

1974

2nd Lieutenant, Administrative Officer

544th Aerospace Reconnaissance Technical Wing, Strategic Air Command HQ,

Omaha, NE.

Honorable Discharge

. Responsible for the maintainance and distribution of top secret

documents to various subordinate units.

. Scheduled, trained and monitored unit briefing team for VIP visitors.

EDUCATION

The University of Texas at Austin 1968-

1971

Austin, Texas

B.A., 3.2 GPA

Continuing Education:

Completed a wide variety of industry and in-house seminars and

courses on insurance and risk management.

INS 21, 22 and 23

CIC Courses:

27. Commercial Casualty

28. Life & Health

29. Personal Lines

30. Commercial Property

Sales and Negotiating Skills - various courses/seminars

32. Various courses on leadership training, management principles, and

staff development (DDI)

7 Habits of Highly Effective People (Stephen Covey)

34. Medical Professional Liability - Plus, self study

REFERENCES

Navid Nadimi

17703 Navigation Lane

Jonestown, Texas 78645

512-***-****

abmgjn@r.postjobfree.com

Nelda Dunlap

4410 Cumbria Lane

Austin, Texas 78727

512-***-**** (work)

Michelle Jennings

8310 Capital of Texas Hwy

Building 1, Suite 200

Austin, Texas 78731

512-***-****



Contact this candidate