KRISTE KOLASA, MBA, PMP & CSM

**** ****** ******, *********, ** 89012 . 702-***-**** .

abmggw@r.postjobfree.com . http://www.linkedin.com/in/kolasa

SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

Highly accomplished Senior Information Technology Leader with expertise

conceptualizing and directing enterprise technology solutions. Innovative

business strategist, instrumental in creating and implementing standardized

program processes across the enterprise IT organization. Excels in

solution architecture, design, development, and implementation.

Facilitator with outstanding ability to collaborate with executives, unit

leaders, and both technical and non-technical teams. Strong team building

and leadership skills; known for training initiatives and the establishment

of IT employee career paths.

( Strategic Planning ( Program/Project Management ( Vendor Management

( Business Process ( Requirements Analysis ( SDLC Processes & Procedures

Analysis

( Business Case/ROI ( Business Relationship ( Team

Analysis Management Coaching/Mentoring/Leadership

CAREER HIGHLIGHTS

Strategic Planning: Established effective partnerships between business

stakeholders and IT team members to complete key strategic initiatives at

Las Vegas Sands Corporation (LVSC). Created strategic technology roadmaps,

business cases, Return on Investment (ROI) analysis, IT scorecards and

hosted 15+ monthly touch-point meetings with key business stakeholders

regarding their department's IT program/project priorities and

current/future use of IT services.

Business Relationship Management: Instrumental in ensuring that business

and IT goals and objectives for LVSC are effectively aligned. Collaborated

with business stakeholders, key external vendors and 3rd party solution

providers to investigate revenue generation, cost savings opportunities and

first to market/leading edge capabilities such as registering for a poker

tournament via a kiosk and allowing guests to open their suite door from

their personal mobile device.

Team Coaching/Mentoring/Leadership: Created a community of practice to

insure consistent Business Analyst project deliverables, templates,

processes, and standards across MGM MIRAGE. Recruited resources (increased

team size from 6 to 13), created a standardized orientation, position plans

and quarterly review processes.

Program/Project Management: Directed the One Club to Players Club

Conversion Program at MGM MIRAGE. The program utilized over 20 internal

business, IT and 3rd party vendor resources with a $15M capital budget for

the program.

PROFESSIONAL EXPERIENCE

Las Vegas Sands Corporation (LVSC), Las Vegas, NV

05/2008 - Present

Executive Director, IT

. Led the implementation of the technology solution components to support a

property-wide resort fee program which generated over $200K in revenue

for the first six months of the program.

. Enabled over $400K in cost savings by utilizing existing systems,

implementing business process changes, leveraging free tools to meet

business needs rather than purchasing new software and/or hardware

solutions.

. Partnered with the Venetian Poker Room Management Team to obtain off

cycle 2009 capital budget of $160K for a system conversion and insured

that it was successfully completed within eight weeks. This system

conversion was a key factor in a +20% revenue increase y/y for the

Venetian Poker Room.

. Engaged in a property branded website initiative for Concierge Services

which enabled guests to purchase helicopter rides, gondola rides, golf

reservations, etc. from the website. Increased revenue $4K in first

month.

. Selected by management as IT Lead on business / legal / IT team that

resolved a situation to effectively mitigate the risk of a multi-million

dollar lawsuit with a key software provider.

. Completed the vendor selection and statement of work (SOW) negotiation

for a standard performance management tool and processes which impacts

over 9,500 North America Team Members.

. Developed and assisted with implementation of 4+ large scale foundational

processes and procedures for the North America IT Project Management

Office impacting over 140 Information Technology Team Members.

MGM MIRAGE, Las Vegas, NV

02/2005 - 04/2008

Director of Strategic Innovation & Integration (09/2007 - 04/2008)

. Provided project management leadership on $1MM City Center In-Room Proof

of Concept project involving over 15 internal businesses, IT and third

party vendor resources. Established precise detailed plans to insure that

all critical path/project milestones were completed on schedule, within

budget and all objectives were met.

. Developed and led an initiative to restructure the Application Support

department which directly impacted over 10 IT employees. Analyzed

current state of the Application Support department, refined and enhanced

three job descriptions (lead, senior, regular), created two different

career paths for Application Support Analysts (technical or management)

and developed IT vertical Operating Level Agreements (OLAs).

. Developed an enterprise-wide strategy for self service employee and guest

facing kiosks which was utilized in reviewing and selecting a vendor for

the Mandalay Bay Buffet kiosk project.

. Researched Sona Mobile product offerings for separate pilots at the

Mandalay Bay & Mirage Race & Sports Books. Sona Mobile was seen as a

solution to enable additional incremental revenue for the Race & Sports

Book.

. Established an innovation foundation including: access to research tools

(HBR, MIT), reference books on innovation, configuration of an innovation

e-mail address, eRoom, and corporate intranet site along with speaking at

IT business vertical steering committees to introduce IT innovation

strategy/concepts to key business stakeholders.

. Facilitated initial potential partnership discussions between Microsoft

and Sona Mobile to develop an MS Surface based solution to support a

transition from paper based to technology based parlay cards to enable a

new player experience & offer a mechanism to attract the "Generation Y"

market segment to the Race and Sports Book.

Director of Business Analysis (02/2006 - 09/2007)

. Ensured effective leadership, direction, and standards for the Business

Analyst team by developing and implementing a Community of Practice

including 20+ new deliverable templates and 10+ processes/procedures.

. Defined, documented and communicated two position plans, multiple

internal/external free and low cost training opportunities, two MGM

MIRAGE Corporate IT specific career paths and potential areas of focus

for Business Analyst resources utilizing department and industry standard

best practices.

. Developed and implemented management guidelines for Business Analyst

project management growth opportunities.

. Created and implemented a standard orientation process, individualized

position plans and a quarterly review process for Business Analyst

resources within MGM MIRAGE Corporate IT.

Project Manager (09/2005 - 09/2006)

. Directed the conversion of the Monte Carlo property from MRG One Club

Player Loyalty Marketing & Technology Program to the MGM MIRAGE Players

Club Marketing & Technology Program six weeks after the successful

completion of the Mandalay Bay property conversion.

. Effectively collaborated with the slot floor conversion IT project

manager to insure on-time and on-budget delivery of each conversion

required for the MRG One Club to the MGM MIRAGE Players Club Conversion

Program.

. Created key IT deliverables such as: project schedules,

roles/responsibilities matrixes, proposed architecture diagrams utilizing

MGM MIRAGE Corporate IT project management methodology and industry

standards.

Mandalay Resort Group (MRG), Las Vegas, NV

02/2005 - 09/2005

Senior Business Analyst (02/2005 - 09/2005)

. Led definition, requirements gathering and analysis processes for

customized applications including data reporting, messaging and casino

management solutions for over 5+ corporate and property specific

organizations/departments.

. Created key IT deliverables including: business/functional requirements

documentation, current/to-be process flows, data report and screen

mockups using the Mandalay Resort Group corporate IT software development

lifecycle and industry standards.

. Analyzed the current state of the Mandalay Customer Credit Card Loyalty

Program reporting solution and recommended replacing existing solution a

new custom developed solution utilizing Cognos.

. Led the investigation and analysis into the feasibility of adding the

Mandalay Resort Group properties to the existing CME2 solution for room,

cross property room charges and credit card transactions.

Hewlett Packard (HP), Cupertino, CA

12/2002 - 02/2005

Business Analyst, IPG Product Generation IT (PGIT) (12/2002 - 02/2005)

. Led the business and information management analysis processes for the

development and implementation of various customized web applications,

messaging and data warehousing solutions on behalf of multiple IPG

Product Generation organizations.

. Generated key IT project deliverables such as conceptual and logical data

models, data dictionaries, data flow diagrams, application architecture

diagrams, ETL mapping design documentation, data report and web screen

mockups, application design documentation, end user acceptance test cases

and schedules, utilizing "best practice" solutions and industry

standards.

. Selected to represent the ISA Analyst community (+10 employees) on the

IPG IT Information Standards Board.

. Analyzed & updated ETL mappings for the MSDS application based on new

business/functional requirements as a result of new governmental and

safety regulations in locations that HP goods & services are sold.

Hewlett Packard (HP), Palo Alto, CA

06/1999 - 12/2002

IT Specialist, Direct & Global Procurement IT (DGPIT) (06/1999 - 12/2002)

. Provided key input regarding development and implementation of enterprise-

wide strategic decision support system to save over $20M.

. Triggered over $500K in savings by developing reusable web-based tools

and warehouse process improvements.

. Successfully instituted and maintained worldwide daily data feeds from 5+

sources to enable effective supply chain management for the Network

Systems and Mobile Computing divisions of HP.

. Performed the management responsibility of offshore development resources

to support the Caesar Data Warehouse Migration Project which included

defining the scope of work, acceptance criteria for work completed, and

key milestones as required by the ePIT Software Development Lifecycle

(SDLC)

. Traveled internationally and domestically to train 6+ IT support staff

("Follow the Sun support") and end users on key strategic business

applications for HP.

TECHNICAL SUMMARY

Methodologies/Frameworks: PMI, EPACE, Six Sigma, 8-D, Lean Six Sigma,

DMAIC, Waterfall, Unified Process, Agile,

Scrum, Prototyping, Proof of Concept, Joint

Application Development (JAD), ITIL, COBIT,

Zackman

Program Management: Clarity, MS Project Server, CA Open Workbench, MS

Project Professional

Business Tools: MS Office/Visio, Altiris Helpdesk, Paint Shop Pro, Adobe

Acrobat/Photoshop, SoftLanding Turnover,

Cornerstone, ADP

Operating Systems: Unix/HP-Unix, AS400, MS Windows

9x/NT/2000/XP/Vista/7, Mac OS X

Programming Languages: PERL, SQL, PL/SQL. Transact SQL, HTML, Java, JSP, C,

Korn Shell

Integration Solutions: IBM WebSphere, Informatica eProcurement, WebMethods

B2B

Database, Reporting & Modeling: Oracle, MS SQL Server, MS Access,

AllFusion Erwin Data Modeler, Business Objects,

Business Objects Web Intelligence Infoview

(WebI), ProVision WorkBench, MS-OLAP, Cognos,

Quest Software TOAD

Collaboration & Web Technologies: SharePoint Services 2.0/3.0, MOSS 2007,

Skype, WebEx, eRoom, IIS

Casino Mgt, Player Loyalty Systems: IGT Advantage Slot Accounting,

Patron Management, & Table Mgt Systems,

Aristocrat Oasis, Ballys ACSC, Cantor Gaming

eDeck & In Running Wagering, Sona Mobile

Customer Relationship Mgt (CRM): Microsoft Dynamics CRM 4.0

Hospitality Management: LMS, DataMagine, Opera, Timelox, Concierge

Assistant, HotSOS, LodgeNet, WiSuite, Control 4

Point of Sale (POS): InfoGenesis Revelation, Micros 8700/9700, KWI, NSB,

JDA

PROFESSIONAL CERTIFICATIONS

Certified Project Director (CPD) MCTS: Microsoft Dynamics CRM 4.0 Installation and

Deployment

Project Management Professional MCTS: Microsoft Dynamics CRM 4.0 Applications

(PMP)

Certified ScrumMaster (CSM) MCTS: Microsoft Dynamics CRM 4.0 Customization &

Config.

Six Sigma Green & Black Belt MCTS: SharePoint Services 3.0- Config.

ITILv3 Foundations Certificate MCTS: SharePoint 2007- Config.

Certified Internet Web (CIW) MCTS: Managing Projects with Microsoft Office

Associate Project 2007

CompTIA A+, Project +, I-Net MCTS: Ent. Project Mgmt with MS Office Project

LEED Green Associate (In Server 2007

Progress) MCITP: Ent. Project Mgmt with MS Office Project

Server 2007

EDUCATION

University of Arizona, Tucson, AZ

Master of Business Administration (MBA)

B.S., Business Administration/Management Information Systems

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