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Customer Service Training

Location:
Louisburg, NC, 27549
Posted:
June 15, 2010

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Resume:

Marc R. Powell

*** ***** ****

Louisburg, North

Carolina 27549

919-***-****

abmgfm@r.postjobfree.com

March 22, 2010

Dear Sirs:

I am seeking a position with a company that has defined goals. A

company that develops focused plans to achieve those goals through

empowered continuous improvement teams.

Throughout my career I have been afforded many opportunities to learn

and develop strong learning, teaching, team motivation and customer service

skills. A consistent "what-if" attitude, combined with a competency to

remain focused on the desired results has facilitated these skills. Other

qualities that will be beneficial are my training, communication,

Continuous Improvement, 5s, Lean Manufacturing, safety, document-procedure

development, computer, and people skills.

The experience of motivating people with varying backgrounds and

strengths to achieve common goals has been a very rewarding part of my

career. The teaching of people with varying backgrounds and strengths and

facilitating their learning has been the highlight. Empowering people to

learn from and to teach others will generate team thinking and reasoning;

which combined with continuous support and recognition for successes,

results in people who take ownership and pride in a job well done together.

This position will enhance my current skills and present me

opportunities to learn and to teach to overcome new challenges. I look

forward to meeting with you to discuss how we can achieve a productive

future together.

Sincerely,

Marc Robert Powell

Marc R. Powell

100 Alert Road

Louisburg, North

Carolina 27549

919-***-****

abmgfm@r.postjobfree.com

PROFESSIONAL PROFILE

Strong and rewarding professional experience with consistent promotions

based on team and goal oriented achievements.

QUALIFICATIONS

Community College Continuing Education Teacher.

A diversified professional background in Adult Education; Customer Service,

Operations Management; Supervision; Safety and Policy Procedure

Development; Training Skill Sets and Document Development.

Formal training in Continuous Improvement (Train the Trainer), 5s, Lean

Manufacturing, HPWT, People Oriented Management, Total Quality Management

(Facilitator/Trainer), Good Manufacturing Practices, Team Leadership, ISO

9000, FDA Requirements for policies and procedures, CompTia A+ and Network

+ certifications, MS2000 Server.

Excellent Computer Skills, CompTia A+ and Network + certifications,

proficient with MS Windows 98/NT/2K/XP SP2 and MS Office, MS2000 Server.

CAREER HIGHLIGHTS

6. Train the Trainer for Continuous Improvement Teams which reduced

downtime, scrap and increased safety for a major elastomeric

rubber closed cell insulation manufacturer.

7. Taught adult Community College students preparing for the CompTia

A+ Certification Core Hardware and OS exams. Responsible for

curriculum, material and lesson plans.

8. Facilitator for a T.Q.M. team that developed, wrote, and taught

procedures to insure compliance with FDA clean room regulations

and as a member of a T.Q.M. team developed and taught procedures

per ISO 9000 standards resulting in certification.

9. As an Operations Consultant issued recommendations for the

development and training of GMP procedures; equipment maintenance;

safety, and production methods for the Blow Molding and high speed

Container Decorating Departments for a Fortune 49 Cosmetics

Manufacturer.

10. Developed GMPs and Quality Improvement Cycles to develop and train

a team of skilled craftsmen [Printers and Die Cutters] for an OEM

Membrane Switch Manufacturer resulting in the company being bought

by a much larger competitor.

11. Assisted in the start-up of five injection, injection/blow and

blow molding operations, including the development of GMP, Safety,

Quality and Training procedures.

12. Assisted in the development of the first PET beverage bottle,

including manufacturing processes, production, equipment, safety,

quality standards, procedures, and training.

Marc R. Powell

100 Alert Road

Louisburg,

North Carolina

27549

919-***-****

abmgfm@r.postjobfree.com

WORK HISTORY

May '05 - March '10 Production Supervisor - Kflex-USA.

Responsible for training continuous improvement teams in 6S and 8D

decision making processes and supervising forty-five

technical support staff, including safety, operations, and

quality of production and assuring customer requirements.

Jan. '02 - May '05 Systems Customer Service Representative.

Document Messaging Technology Div. -Pitney Bowes Inc.

Maintaining and servicing the High Speed Mail Inserter and

Sorter machines. These machines are directed by onboard PCs

with proprietary OS and custom firmware for each customer

application. My responsibilities also include all customer

communications, services and training.

July '01 to Jan.'02 CompTia A+ Certification Teacher - Nash Community

College.

Instructor for the Continuing Education Department teaching CompTia

A+ Guide to "Managing and Maintaining your PC." Preparing

adult students for the CompTia A+ Certification Core Hardware

and OS exams. Responsible for curriculum, material and

lesson plans. Contract position

Jan. '01 to July '01 Windows 2000 Migration Project Leader - Triton

Management

Total responsibility for migrating a thirty-station Novell

two site LAN to a new Compaq Server utilizing Microsoft

Windows 2000 Server and infrastructure and customer

communications, and training. Contract position

1998 - Dec 2000 Process Technician - Wheaton Plastics Operations

Operation and Maintenance of 20 injection blow and 1 stretch blow-

molding machines including support and packaging equipment.

Responsible for production, quality and customer

requirements.

1995 - 1998 Molding Supervisor - Granville Plastics

Supervising and training technical support staff for 25

Custom injection molding and packaging lines. Training and

implementation of Safety, ISO 9000, TQM and GMP procedures.

1993 - 1995 Molding Supervisor - Tenax/Bespak

Training of technical support staff for 20 injection machines

and molds. Training and enforcement of FDA GMP requirements,

Safety, writing,training ISO 9000 procedures, SOPs and GMPs.

1993 Operations Consultant - Revlon Inc.

Development of procedures for training, machinery, safety,

and operations for the blow molding, high-speed decorating

and packaging departments. Six month Contract position.

1989 - 1993 Production Manager - Creative Printworks, Inc.

Responsible for staff of skilled craftsmen, inspection,

quality control, and plant maintenance for specialized

printing of Polycarbonate machine panels, bar codes and

computer generated labels.

1984 - 1989 Department Supervisor - Advanced Components Manufacturing

Company

Supervision and production of high speed plastic blow molding

and silk screening equipment, maintenance and quality control

and supervision of other department personnel.

1973 - 1984 Hoover Universal Corp. and Amoco Container Corp. and Coca Cola

of Oklahoma

Assisted with the development of the PET Beverage Bottle from

initial prototype to standard manufacturing processes,

equipment and quality standards resulting in the PET Bottle

replacing Glass Bottles as the cost effective product of

choice by vendors and consumers.



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