Customer Service Administrative Assistant
Resume:
Kelly Saypannha
**********@*****.***
Professional Profile
Administrative professional experienced in administration and customer
service for nearly ten years. Energetic self-starter with an excellent
attention to detail and outstanding time management and organizational
skills. Seeking a challenging administrative position, that offers a
variety of responsibilities and the opportunity for growth.
Professional Experience
9/2009-5/2010
7/2005-4/2006 King Controls Bloomington,
MN
Technical Support Advisor - Customer Service
. Handled daily inbound product issues accordingly
. Guided customers through troubleshooting and provided
technical support
. Analyzed units for deficiency
. Offered additional sales of products and services that
meet the customers needs
1/2009-9/2009 Aerotek - Wells Fargo / Opus Eden
Prairie, MN
Conventional Underwriter
. Responsible for reviewing, analyzing, and underwriting
collateral
. Collateral valuation and supporting documentation to
recommend and or approve requests in decisioning
authority levels
. Assisted in internal customer and vendor calls
5/2008-8/2008 Pro Staff - Buffalo Wild Wings Corp
Minneapolis, MN
Executive Coordinator
. Managed calendar, email, incoming mail and all meetings
. Screened incoming calls, took messages and transferred
calls as necessary
. Coordinated travel arrangements
. Managed business expenses and personal expenses
. Maintained department files and paperwork
4/2006-3/2008 Life Time Fitness, Inc. Eden
Prairie, MN
Executive/ Administrative Assistant Scottsdale, AZ
. Managed daily reconciliation of facility revenue and
daily accounting responsibilities
. Managed weekly shipping, receiving, supply orders, and
budgets for building operations
. Recorded and organized all new and existing members
files
. Created PO's and billing statements for outside vendors
. Handled all member issues face to face, by phone and
email to company standards of customer service
. Saved facility $30,000 on duplicate and paid PO's
. Managed calendar, email, incoming mail and all meetings
. Organized quarterly department meetings
. Managed company expenses including entertainment for all
departments
. Acquired Human resource duties by organizing and
maintaining all employee files including performance
reviews, and department projects
. Created Power Pointe presentations, Excel spreadsheets,
and professional letters
. Handled miscellaneous duties and projects for other
departments
. Maintain department website up to date and internal club
activity schedules
3/2003-7/2005 Iron Mountain Bloomington,
MN
Customer Service
. Handled daily inbound service and product calls
. Maintain and recorded warehouse inventories
. Coordinated all shipping and receiving orders and daily
operations
. Dispatched drivers to multiple locations to maintain an
efficient operation and a high level of service
5/2002-2/2003 Super Valu, Inc. Hopkins, MN
Customer Service
. Handled inbound orders from multiple store locations
. Maintained and recorded warehouse inventories of
expirations of goods
. Handled all order disputes and shipping issues
. Built and maintain vendor relationships
Education
1997-1999 Stratford Career Institute Washington D.C
* Automotive Mechanics
* Auto Mechanics Degree
2005-2008 Ashworth College Atlanta, GA
* Finance
* Associates Degree in Finance
Skills
* Computer software skills - Windows XP, Windows 98 - 00, Microsoft
Excel, Microsoft Word, Lotus Notes, Microsoft Access, Microsoft
Outlook, Microsoft Power Point, Microsoft Office Tools, Windows NT,
and Macintosh programs
* Typing skills (41 WPM), data entry, alpha numeric, 10 key skills.
* Knowledge printers, fax machines, and copy machines.
* 10 + years customer service, customer relations, phone etiquette and
problem solving.
* 2+yrs of administrative experience.
* Certified in Targeted Selection to interview candidates for
positions and roles within a large company.
Contact this candidate