Services Supervisor
Resume:
MICHAEL J. McCORMICK
Austin, TX. 78741
abmgc5@r.postjobfree.com
Objective: To obtain employment that offers experience in either human
services or customer relations.
Education & Academic Awards
Master of Science - Rehabilitation Counseling Expected Graduation -
May 2011
Bachelor of Science August 2005
University of North Texas Denton, Texas
Major: Rehabilitation Studies Minor: Addictions
2004-2008 - 4.0 Honor Roll
2004-2005 - Rehabilitation Service Administration (RSA) Scholarship
Recipient
2007 - Awarded membership in the National Scholars Honor Society
2007 - Awarded membership in the Honor Society of Phi Kappa Phi
Experience
Citicorp Credit Services, Irving, TX 01/09 - 12/09
Account Specialist - Client Resolution Department
. Worked directly with card members facing financial hardship to assist
them with their credit accounts - providing a win/win outcome for both
the client and the bank.
. Successfully utilized business value hierarchy to collect on
delinquent accounts.
. Customized hardship arrangements to meet the financial needs of our
clients.
. Provided empathetic feedback and positive business outcomes to ensure
and secure our clients future business with Citibank.
CCD Counseling, P.A., Denton, TX 05/06 - 11/07
Visitation Supervisor - Supervised Visitation and Exchange Program - Denton
Family Tree
. Supervised court ordered visitations between children and their
parents to ensure physical and emotional safety between all parties
involved.
. Conducted program maintenance to include; program/policy development
and revisions, community outreach and agency recognition, and fee
schedule revisions.
. Conducted case management to include; initial client contact, intake
and orientation sessions, progress notes, ongoing contact with judges
and attorneys, client referral and termination of services.
. Created and facilitated psycho-educational groups with at risk youth
and their parents to help them improve on life skills.
. Worked directly with Professional Counselors, Social Workers, Family
Therapists and Psychologists to identify and serve the therapeutic
needs of the children and adolescent participants and their families
Denton Recovery Options, Denton, TX 06/05 - 08/05
Student Intern
. Co-facilitated an intensive out-patient (IOP) substance abuse program
with court ordered probation clients.
. Conducted didactic lectures on recovery based topics including; living
sober, twelve step facilitation, relapse prevention and spirituality
and recovery.
. Worked with Professional Counselors to review client progress and
treatment plan goals in weekly staffing meetings.
Certifications - Registered with the State of Texas as a Counselor Intern
(CI)
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