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Nurse Practitioner Customer Service

Location:
Roland, OK, 74954
Posted:
July 02, 2010

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Resume:

CURRICULUM VITAE

DONALD WALKER, MBA, ARNP, NP-C

Family Nurse Practitioner/Gerontological Nurse Practitioner

*** * ******, ****

Roland, OK 74954

abmg8c@r.postjobfree.com 918-***-****(cell)

QUALIFICATIONS PROFILE

Career nurse with an advanced degree as a Family Nurse

Practitioner/Gerontological Nurse Practitioner, with demonstrated

accomplishments in a hospital setting as a hospitalist, clinical setting,

urgent care, case management, executive healthcare operations, marketing,

financial management, and as an instructor. Proven clinical care in a

family practice/ internal medicine, hospital, cardiac medicine, emergency

medicine and palliative/hospice environment while utilizing clinical,

financial and operational leadership in a competitive market environment.

Ability to utilize critical thinking skills, instruct and manage issues

with a creative and proactive approach. Results-oriented leader with an

entrepreneurial spirit; creates order from chaos. Mentoring instructor and

management style with strong belief in patient, employee and student

development.

PROFESSIONAL EXPERIENCE

Apogee Physicians, Fort Smith, AR

2010 - present

Family Nurse Practitioner/Gerontological Nurse Practitioner

Hospitalist in an acute care setting providing care to inpatients.

St. John Health System, Tulsa, OK

2010 - present

Family Nurse Practitioner/Gerontological Nurse Practitioner

Hospitalist in an acute care setting providing as needed pager call.

Douglas Medical Clinic, Roseburg, OR

2008 - 2010

Family Nurse Practitioner/Gerontological Nurse Practitioner

Primary care provider servicing 1400 patient panel with acute and chronic

health problems.

As needed in urgent care.

St. John Health System, Tulsa, OK

2007 - 2008

Family Nurse Practitioner

Provide direct medical care in an internal medicine and geriatric clinic.

Assessment, diagnosis and treatment of acute and chronic health conditions

in clinic and long term care facilities. Provide leadership and promote

the nurse practitioner role through weekly and quarterly meetings,

involvement with the development of standard operating procedures and

community events. Community education through local TV station. As needed

in urgent care.

Donald Walker, MBA, ARNP, NP-C Page 2

St Edward Mercy Medical Center, Fort Smith, AR

2003 - 2007

Cardiology Nurse/Case Manager

Provide direct patient care to cardiac, medical/surgical and ER patients

within an acute care

setting by acting as a liaison for the patient, family, physician, hospital

and community. Provide leadership to staff nurses by performing the duties

of team leader and preceptor. Provide case management to acute care

hospitalized patients.

Indian Capital Vo-Tech, Sallisaw, OK

2006 - 2007

LPN Instructor (part-time)

Part-time LPN instructor in the classroom and clinical environment.

Oklahoma Heart Institute, Tulsa, OK

2002 - 2003

Director of Clinical Services

Directed clinical operations of a 17-physician cardiology practice and

managed a budget of $750,000 - 1 million. Served as a member of the

Executive Operations Team and led organizational change during a time of

intense growth in patient and staff volume. Billing, CQI, physician

scheduling, safety and employee orientation committee member.

. Reduced nursing salary overtime costs by 50% by improving operational

processes and reassigning job functions.

. Reduced patient and employee complaints by 40% by implementing employee

training in customer service and effective communication.

. Reduced employee turnover rate in clinical departments by creating a

strong "team" culture.

. Developed the External Counterpulsation Therapy Department by writing a

Proforma, obtaining shareholder approval, negotiating prices with vendors

and training employees and physicians.

. Reduced work related injuries by 60% by developing safety training for

employees.

. Developed three new supervisors to be team focused, and financially

responsible.

. Revised billing/collections policies by co-chairing a committee of

clinical and business office staff.

. Improved operations between the clinic and a major hospital by

facilitating meetings among hospital nurses, cath lab department

supervisors, physician assistants and physicians.

. Co-chaired the "Walk in My Shoes" program that improved processes,

employee relations and communication among departments.

. Developed educational and performance criteria to enable employees to

advance within the clinical ladder, which also produced a higher level of

quality care.

INTREPID USA, INC., Tulsa, OK 1999 - 2002

Administrator

Managed nine home health care agencies throughout Oklahoma . Increased

utilization of services through networking with and marketing to physicians

and other healthcare providers. Revitalized the fiscal, operational,

organizational and marketing departments.

. Developed cultural and process changes through employee education.

. Inspired a customer-oriented culture among all staff.

. Reduced nursing salary overtime budget by 25%.

. Designed new scheduling and billing systems, which enabled managers to

measure productivity.

Donald Walker, MBA, ARNP, NP-C Page 3

Area Agency on Aging

1998 - 1999

Case Manager

Supervised 60 home health aides while managing 75 Medicaid patients.

Coordinated with city, state and Federal agencies to obtain Medicaid

funding and services for patients. Chaired Safety Committee and Public

Awareness Committee. Marketed fund raising event on local radio.

Medical Home Health

1990 - 1997

(Intrepid USA, Inc.)

Branch Manager/Director

Responsible for the successful opening of the branch office as a result of

increasing patient census by 200%. Managed fiscal and operational aspects

of branch office.

EDUCATIONAL ACCOMPLISHMENTS

. Post master certification in gerontology, St. Louis University, St.

Louis, MO

. MBA, Healthcare Management, University of Phoenix, Phoenix, Arizona

. BS, Organizational Management, John Brown University, Siloam Springs,

Arkansas

. AAS, Nursing, University of Arkansas at Fort Smith, Fort Smith, Arkansas

. Licensed Practical Nurse, Arkansas Valley Vo-Tech, Ozark, Arkansas

. Arkansas Valley Vo-Tech Student of the Year, Ozark, Arkansas

. Home Health Administrator, Oklahoma Department of Health

. John A. Hartford Scholar

. Family Nurse Practitioner, St. Louis University, St. Louis, MO

. American Nurse Association Member

. American Academy of Nurse Practitioners Member

. American Geriatric Society Member

. Oklahoma Nurse Practitioner Association Tulsa Region Representative

. Sigma Theta Tau International Honor Society of Nursing



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