Human Resource Sales
Resume:
Resume of:
Julie Klein Jefferson, SD
57038
Cell: 712-***-****
Email: **********@*******.***
Education:
**** *.*. ***** ******** Management with minors in Business Administration and Psychology,
Briar Cliff University, Sioux City, IA, Cum Laude
Passed the Professional in Human Resources (PHR) exam
2003 H.S. Diploma, Remsen Saint Mary’s High School, Remsen, IA
Awards/ Activities:
• Briar Cliff University, Human Resource Management Department, Outstanding Student Award- 2009
• Transfer Scholarship
• Psychology Club
• Society for Human Resource Management (SHRM) Briar Cliff Student Chapter
SHRM Conference Planning Committee member
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• Big Brothers Big Sisters of Siouxland- 2009 to Present
Mentor- ‘Every Classroom Counts’ program
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Volunteer- Big Brothers Big Sisters of Siouxland
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Work Experience:
CompUSA 22 Feb 2010 – Present
Business to Business Sales Account Manager
• Maintain and grow account base through proper balance of customer relationship development and
account maintenance
• Renew relationships with past buyers to drive future business
• Monitor progress of account development
• Attend ongoing training for product knowledge, customer & product-management database system
and sales techniques
• Achieve bi-weekly, monthly, and quarterly goals
Stream Global Services 3 Dec 2009 – 19 Feb 2009
Technical Support Professional
• Assisted customers in troubleshooting software issues
Managed up to 3 simultaneous chat sessions to resolve customer issues
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Handled 10 to 40 calls per day
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Received Stream’s ‘Intuit Employee of the Month’ in February 2010
• Assisted customer in finding the best product for their needs
• Maintained high level of knowledge of the software and support systems
Efficiently researched solutions when appropriate
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Aventure Staffing at Portionables, A Sargento Company 2 Mar 2009 – 18 Dec 2009
Human Resource Intern
• Assisted in development of a skill-based training and compensation program for production employees
Participated in development of plan outline and program structure
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Worked directly with state agency to apply for, and obtain a $25,000 grant to assist company in
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compensating employees for training toward a higher skill level
• Led cross-functional teams in developing Standard Operating Procedures for the different functional
areas in production
Incorporated Job Hazard Analysis into Standard Operating Procedures
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Conducted risk assessments for common tasks in the shipping, receiving and manufacturing
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processes
• Developed a process-based Orientation program that focuses on participatory training and
mentorships
Implemented in multiple company facilities
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Hilton Garden Inn 12 Jan 2009 – Jan 2010
Guest Services
• Assist guests with reservations
• Screen management phone calls
• Follow-up on feedback from guests about their experiences at the hotel
• Trained new employees
Office of Senator Grassley Nov 2008 – Mar 2009
Constituent Services Intern
• Assisted constituents with Federal agencies
Record constituents’ concerns and opinions of Federal Government
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• Standard office administration
Wal-Mart Stores, Inc Aug 2006 – Sept 2008
• Trained new employees
• Worked with large amounts of money on a daily basis
• Maintained records and followed food safety laws
Well’s Dairy, Inc Apr 2004 – Aug 2006
Process Technician
• Operated various dairy product forming and packaging equipment
• Member and co-leader of an Autonomous Maintenance Team
• Trained new employees on equipment and task-specific safe work practices
Skills:
• Excellent training development and presentation skills
• Written and Verbal Communication
• Computer Skills
Proficient in Microsoft Outlook, Excel, Word, PowerPoint
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Proficient in Visio
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• Multi-tasking capabilities
• Multi-line phone system
Contact this candidate