Customer Service Administrative Assistant
Resume:
Wendy E. Peplowski
P.O. Box ****
Show Low, Arizona 85902
**********@*****.***
Objective To secure a responsible position where experience in administrative duties and computer skills
are valued assets.
Microsoft Office Filing/Editing Payroll
• • •
Professional Skills
Microsoft Windows Typing Data Entry
• • •
Electronic Medical Billing Office Procedures Invoicing
• • •
WordPerfect Telephone Skills Administrative Skills
• • •
PBX Operator Accounts Payable/Accounts Customer Service Skills
• • •
Receivable
Education Computer Science/Computer Specialist
Northland Pioneer College, Show Low, Arizona
Computer Science/Advanced Internet Courses
Mesa Community College, Mesa, Arizona
Developed ability to work in an administrative atmosphere
•
Employment Skills
Maintained excellent customer relations and developed customer rapport
•
Diplomatically resolved customers complaints on as needed basis
•
Ability to follow instructions well and make decisions
•
Maintained all record keeping procedures
•
Effectively developed telephone communication skills
•
Employment
Secretary, 2007 2008 Larson Chiropractic, Show Low, Arizona
• Processed medical claims for a Chiropractic office using electronic software. Answered the phone
and setup appointments for the doctor. Billed patients and sent recall notices. Other general clerical
duties.
Administrative Assistant, 2006 2007 Tune and Lube, Pinetop, Arizona
• Researched and notarized car titles. Worked with the Motor Vehicle Inspector on inspection and
status of police impounds. Answered phones and dispatched calls to tow truck drives. General clerical
duties like payroll, invoicing, faxing and data entry.
Title Clerk, Arrow Metals and Recycling, 2003 2004 Show Low, Arizona
• Researched and notarized car titles. Created and setup a computerized program for the status of
each title. Worked with the motor vehicle inspector on the intake, inspection, and status of each
vehicle. Helped customers find vehicles and car parts.
Receptionist/PBX Operator, 2001 2003 Radyne Comstream, Phoenix, Arizona
• Operated a computerized PBX phone system. Sent and received faxes, sorted mail, and sent out
mass mailings. General clerical duties.
Receptionist/PBX Operator, 1998 2001 PacifiCare, Phoenix, Arizona
• Performed administrative duties. Operated a Siemens PBX system. Resolved complaints with
venders, members and employees. Scheduled and setup conference rooms and needed equipment.
Duties such as filing, typing, data entry, fax, and copy equipment. Sent out mass mailings. Received
many outstanding awards.
WENDY E. Peplowski
P.O. Box 3071, Show Low, Arizona 85902
**********@*****.***
PROFESSIONAL REFERENCES
Paul Renner
Arrow Metals
P.O. Box 787
Show Low, Arizona 85901
Audrey Williams
Radyne Comstream
3138 East Elwood Street
Phoenix, Arizona 85034
Mike Niana
410 North 44th Street
Phoenix, Arizona 85008
PERSONAL REFERENCES
Dr. L.R. Gabe O.D.
280 North White Mountain Road
Show Low, Arizona 85901
Ramona Hartman
P.O. Box 842
Show Low, Arizona 85901
Kelly Boyer
P.O. Box 3590
Show Low, Arizona 85901
Brad Head
P.O. Box 596
Lakeside, Arizona 85929
Contact this candidate