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Manager Customer Service

Location:
Canton, OH, 44706
Posted:
March 11, 2010

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Resume:

Neil J. Schorsten

**** ******** ***. **

Canton, OH 44706

330-***-****

Email -abmg6v@r.postjobfree.com

OBJECTIVE:

To work in a Management capacity, leading a dynamic team and impacting an

organization's performance and profitability, by contributing demonstrated

abilities to:

Analyze needs, goals, and strategies of the Organization.

Deliver results in an environment which balances regulatory compliance with

the goals of the organization.

Serve as a liaison between management and associates.

Qualifications

15+ years in a Supervisor capacity. Broad range of expertise includes:

Computer Proficient

Manufacturing, Transportation, Quality Assurance, Production, Warehouse,

Supply Chain, Food, Sales and Customer Service Environments

Workers Compensation, Health and Safety, and Unemployment Administration

Regulatory Compliance with FMLA, ADA, EEO, and OSHA

Recruitment and Retention

Budget and P&L Experience

Employee Training and Development

Lean Six Sigma (Black Belt), IPC, SPC, 5S, 8D, ISO, and QS9000

Facility Management

Job Performance Evaluation/Classification

Production, Shipping, Distribution and Warehouse Experience

Union Experience ( grievances and arbitration)

EXPERIENCE

Avis Budget Group, Cleveland, Ohio

Fleet Distribution Manager (2007- 2009)

Responsible for directing the fleet for 5 airport facilities and 15

agencies throughout Northeast Ohio. Hire, train, develop, motivate, manage

and evaluate the performance of all my employees. Analyze daily reports,

fleet utilization and maintenance, budget oversight and employee relations.

Budget Rent a Car, Akron- Canton, Ohio

Airport Manager and Station Manager (2004- 2007)

Hire, train, develop, motivate, manage and evaluate the performance of

employee's in accordance with the Company's business objectives at the

Akron- Canton Airport & Downtown Akron facilities. Analyze daily reports,

fleet utilization, handle customer satisfaction issues and develop and

implement employee departmental policies.

Pacific Bells, Akron-Canton, Cleveland, and Columbus, Ohio

General Manager (2003-2004)

Responsible for all daily food operations for 6 facilities. Coordinates and

supervises labor staffing and scheduling, human resources, employee

training, quality, cost control, inventory and required record maintenance

for company and federal guidelines. Responsible for all P&L accountability.

Castaways Hotel and Casino, Las Vegas, NV

Labor Relations Manager and Director (2001-2003)

Responsible for administering and interpreting collective bargaining

agreements and facilitating resolution procedures. In charge of all

training, workers compensation, benefit administration, arbitration, and

for compliance with all federal and state programs.

Republic Steel, Canton, Ohio

Scheduler (2001)

Responsible for all production planning operations in the Bar Division.

Managed facilities and operating staff employing over 500 employees.

Manufactured products were hot rolled bar and coils for many diverse

industries.

Operations Manager (1992-2001)

Responsible for all production, quality, distribution, shipping and

warehouse operations in the Bar Division in a four state region. Primary

accounts responsible were GM, Ford, Chrysler, Honda and Toyota. All

production, shipping, quality, warehouse, mechanical and electrical

employees were under my direct supervision in the steel industry producing

hot rolled bar and coil products.

Human Resource Manager (1982-1992)

Managed all day-to-day HR activities. Responsible for grievance processing,

arbitration, contract negotiations and employee relations for over 5,000

employees in a 4 state area. Responsible for benefits administration,

workman's compensation, drug and alcohol counseling and rehabilitation

programs. Responsible for all compliance with FMLA, ADA, EEO, and OSHA.

EDUCATION

Lean Six Sigma Black Belt Training & Certification Kent State University

B.A., Kent State University

Program Certificate, Labor Education and Research, Ohio State University

Professional Affiliations

American Arbitration Association

Association of Conflict Resolution



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