Human Resources Manager

JOHN S. OLIVERIO, SPHR

*** **** ******* ******, **********, PA 15205

412-***-****(H), 412-***-****(C), ****@*******.***,

http://www.linkedin.com/in/johnoliverio

CAREER PROFILE

Business-focused Human Resources executive with strategic insight and broad

experience in various industries. Committed to conceptualizing and

executing competitive strategies to maximize market leadership, financial

returns and cost reduction initiatives. Progressive leadership skills with

a proven ability to accomplish business objectives in fast-paced and growth-

oriented environments. Strengths and areas of expertise include:

Strong Business Partner Results Oriented

Ethics/Values/Integrity

Talent Retention Focused Objective Problem Solver Proactive Change

Agent

PeopleSoft, ADP, Budget & Financial Strategic Planning

Peopleclick Analysis

PROFESSIONAL EXPERIENCE

Principal

2009 - 2010

Morneau Sobeco; Pittsburgh, PA

(Canadian based human resources solutions company with $324 million in

annual revenue)

Led the US Operations including client services, call center, processing

and development of business plans.

. Obtained $520K in change requests and saved $138K in annual banking fees.

. Established training plans, engagement activities, and staffing models

which lowered employee turnover from 45% to 5%.

. Improved client satisfaction and retention through efficiency changes in

reporting, forecasting, automation, and an overall focus on daily

interactions and contract specifications.

Vice President - Human Resources

2006 - 2009

Education Management Corporation - Online Division; Pittsburgh, PA

(National for-profit educational system with $1.8 billion in annual

revenue)

Led all HR functions for the Online Division including talent acquisition,

organizational assessment, employee relations, strategy/vision,

development, compensation, benefits, retention and compliance for over

1,900 employees.

. Achieved challenging student (5,000 to 30,000), revenue ($54M to $320M),

and EBITA ($12M to $62M) goals as a member of the Executive Committee.

. Reduced annual procurement spending $1.5M through negotiated vendor

pricing and internal recruiting which eliminated the use of employment

agencies.

. Set the HR strategic plan, objectives and metrics from the division's

operating plan while growing the team from 6 to 20 employees.

. Increased employee base from 400 to over 1,900 due to rapid revenue

growth.

. Exceeded aggressive staffing goals and increased student application

production by implementing a new Admissions Call Center staffing model

utilizing assessments, call simulations, sourcing strategies and

behavioral interviews.

. Strengthened second-tier management with "lunch and learn" sessions,

contracted training, and hiring for competencies in addition to

increasing the number of managers by 70%.

. Staffed new Phoenix office with 400+ employees by developing a unique

staffing strategy which tapped local resources through a branding

campaign.

. Introduced new efficiency initiatives including applicant tracking

system, effective onboarding, background checks, referral program,

internal applications and HR metrics.

. Improved retention by using employee feedback to develop a recognition

program, performance management enhancements, streamlined communication,

merchant discounts, new HR policies and cross functional meetings.

. Launched LeAP (Leadership Acceleration Program) in which 160 managers

participated in a six month development program based on competencies.

Regional Human Resources Manager

2002 - 2006

ADVO, Inc. (now Valassis); Pittsburgh, PA

(National direct mail marketing company with $1.4 billion annual sales)

Led all HR functions for facilities in Pennsylvania, Delaware, New Jersey

and Eastern Ohio including staffing, compensation/benefits, training,

employee relations, safety, legal, and policies for over 500 employees.

. Improved production, decreased costs and achieved bottom line results by

partnering with business functions and demonstrated HR's impact on the

company.

. Reduced turnover by 35%, saved $850K and set branch records in highly

competitive labor markets by implementing a strategic staffing model.

. Increased the value of benefits by creating vendor partnerships at little

or no cost.

. Obtained state training grants for over $20K annually through community

connections.

. Decreased the number of discrimination claims by handling difficult

terminations, reduction in force and layoffs with professionalism and

tact.

. Improved employee competencies and skill sets by conducting leadership

training sessions on interviewing techniques, team assimilations,

communication, time management and performance.

. Lowered workers compensation costs 70% by creating safety committees,

incentive programs and awareness initiatives.

. Prepared defense for compliance cases involving EEOC, ADA, W/C,

Harassment, and UE.

. Developed a succession planning model leading to skill assessments and

workforce analysis.

. Awarded national ADVO Human Resources MVP Award in 2004.

. Recognized as one of the "Best Places to Work in Pittsburgh" in 2004 by

the Pgh Business Times.

Human Resources Manager

1996 - 2002

Nicholson Construction Company (North American subsidiary of Rodio SpA,

Milan); Bridgeville, PA

(National geotechnical construction company with $50M annual revenue)

Led all HR functions for the entire North American operations including

staffing, benefits administration, compensation, employee and union/labor

relations, training, international transfers/expatriates, college

relations, and vendor management for over 200 employees.

. Reduced turnover by over 50% by implementing new recruitment, selection,

and orientation programs.

. Saved $500K annually by improving benefit plans.

. Developed a regional salary structure, incentive programs, and job

descriptions for all positions.

. Improved succession planning by instituting an employee Training & Career

Development program through a needs analysis, design, plan

implementation, and follow-up.

. Coordinated all international HR issues including expatriates, work visas

(B, E, F, H1-B, L), green cards, cultural training, employment contracts,

and relocation.

. Created an HR policy/procedures manual and standardized forms.

. Established employee retention programs including an EAP, monthly

massages, employee recognition (B.R.A.V.O.), Ropes Course, volunteer

opportunities, policy revisions, flu shots, and care packages for field.

. Began and implemented an intern and college relations program leading to

successful regular hires.

. Achieved a 100% participation rate in the 401(k) plan through extensive

education and communication.

Human Resources Generalist

1996 Iron Age Corporation - Corporate Office; Pittsburgh, PA

(National distributor of safety shoes and accessories)

Led the corporate office HR functions for Affirmative Action, safety,

workers compensation, fleet maintenance, and job descriptions for 900

employees.

Human Resources Generalist

1993 - 1996

Ames Department Stores, Inc.; Pittsburgh, PA

(National retail department store chain)

Led all HR functions including hiring/interviewing, benefits, employee

relations, and payroll for over 200 employees in addition to Pittsburgh

regional duties.

Quality Assurance/Inventory Usage Manager

1992 - 1993

US Metalsource (company liquidated); Pittsburgh, PA

(National steel supply company)

EDUCATION/PROFESSIONAL DEVELOPMENT

Bachelors of Science, Psychology Magna Cum Laude

University of Pittsburgh, Pittsburgh, PA Top 5%

of graduating class

Minors: Business, Economics, English, Sociology

Concentration: Human Resources

SPHR certification (1999 - 2011), PHR certification (1997-99) - continuous

training required to maintain

ACTIVITIES/HONORS

. University of Pittsburgh Certificate Program in Leadership & Ethics -

Mentor (2008-10)

. Animal Rescue League - Board Member (2006-10)

. Pittsburgh Cares - President (2006-08), Board Member (2004-10) &

Volunteer (2002-10)

. Pittsburgh Urban Magnet Project (PUMP) - Board Member (2006-09), Member

. Pittsburgh Business Times "Fast Tracker" Awardee (2005)

. Pgh Magazine/WQED "40 Under 40" Winner (2004), Judge (2005-06), Co-Chair

(2006)

. Pittsburgh Human Resources Association (PHRA) - President (2005), Member

. Society of Human Resources Management (SHRM) - Member

. HR Leadership Forum - Member

. Pittsburgh Young Professionals (PYP) - Member

. Pittsburgh Sports League - Captain of adult Kickball team (2003-10)

. Interviewed by Post Gazette, Tribune Review, Pgh. Business Times, KDKA,

Pittsburgh Magazine, Whirl and City Paper on professional and community

topics

TEACHING/GUEST LECTURER

. KDKA Radio Morning Show - "Chemical Sensitivity in the Workplace, McBride

vs. City of Detroit" (2010)

. Right Management - "How to Land a Great Job in Pittsburgh" (2009)

. Career Development Center - "How to Utilize Interim Staffing Firms to Get

a Job" (2009)

. KDKA Radio Morning Show - "New Work-Life Balance Strategies" (2009)

. University of Pittsburgh - "Mock Interviews with GSPIA students" (2009)

. Carnegie Mellon University - "HR's impact on Strategic Goals" panel

(2006)

. KDKA TV Sunday Business Page - Interviewed for "People Do Matter

Initiative" (2006)

. PA SHRM Leadership Conference - "Chapter Administration" (2005)

. Pittsburgh HR Association - "Elaine Chao, US Dept of Labor Secretary

visit to Pgh" (2005)

. Americorps - "Interviewing Techniques for 2005" (2005)

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