Kelly Ann Campbell

MCP, Security+, A+

Windows Administrator

206-***-****

abmg3x@r.postjobfree.com

-8+ years networking experience

-17+ years PC applications and hardware experience

-MCP - Microsoft Certified Professional

-A+ Certified

-Security+ Certified

-Award winning computer applications trainer (Hardware/Software training)

-Active Secret Clearance

PC Hardware/Software troubleshooting

Proficient in setup and use of Microsoft Office Suite, databases, and other

business applications

Facilitate hardware upgrades/training for small businesses and private

groups- Volunteer to keep skills fresh

Build/troubleshoot hundreds of PCs, workstations, and servers

Install, upgrade, and configure all makes and many models of the following:

All major computer models including custom computers

Cisco Routers

Printers

Scanners

Digital Senders

Experienced with these and other applications:

Citrix - PeopleSoft - Ghost - Oracle - HEAT - Remedy

Veritas Tape Backup - MS Suite - Proprietary and other COTS

Work Experience

Ciber - Ft. Lewis WA

2/3/2009 - 2/11/2010

Windows Admin/PC Tech duties - Secret Clearance

Active Directory/Exchange administration

Create, manage and delete accounts and contacts

Image new and older computers

Troubleshoot network issues

Veritas tape backup and restore

Service to over 1500 computers and users

Special Projects as assigned

Safeco Insurance Seattle, WA - Contract

5/2008 - 11/2008

Network Technician

Remote/desk side installation software

Remote/desk side training to end-users

Reset /desk side passwords

Microsoft and proprietary software installation/troubleshooting/training

Add/remove administrative rights - Active Directory

Add network printers for new employees and troubleshoot network printing

issues

Escalate issues as necessary

Many other duties as assigned - many functions on the job

Bellevue City Hall Bellevue, WA - Contract

Desktop Analyst

9/2007 - 1-2008

Remote/desk side troubleshooting

Remote/desk side installation software

Remote/ training to end-users

Reset passwords

Software application issues

Answer/solve customer questions/problems

Tactfully explain Bellevue City Hall policies

Log precise trouble ticket dialog in "HEAT" (similar to Remedy)

Set up computers, printers, monitors and other business related equipment

Add/remove administrative rights - Active Directory

Add network printers for new employees and troubleshoot network printing

issues

Escalate issues as necessary

Many other duties as assigned - many functions on the job

Thomas Jefferson High School, Auburn, WA

Assistant Speech and Debate Coach

9/2005 - 1/2008

Teach students debating skills

Coach individual speech events

Washington State Championship 2006-2007

Judge at University invitational tournaments

Assistant Director Student Congress for Washington State Tournament

MultiCare Gig Harbor - rollout of new $15.5M Medical Center

6/2007 - Network Technician

Assist end users with software and hardware questions/issues

Image computers using Symantec Ghost Enterprise Edition

Inventory 400+ PCs

Set up and test 200+ new computer workstations

Map hard drives and printers to new LAN

Other duties as assigned

North Kitsap/Central Kitsap School Districts

Poulsbo and Silverdale, WA

K-12 Education Substitute

2005-2006 - School district substitute

-Positions held

-Computer lab technician

-Secretary

-Teacher's Assistant

Image and upgrade hundreds of computers from Win95/98 to Windows XP

Professional

Learn and use proprietary software applications in the performance of

assignments

Prepare and accurately report time and attendance

Teach students from kindergarten to ninth grade

Teach Autistic students

Defense Intelligence Agency

Executive Secretary GS-09

Building 6000, Washington, DC 20340-5100

April 2003 - December 2003

Prepare/Proofread classified correspondence

Scheduled meetings

Take meeting notes

Answered questions - direct calls and visitors to correct branches

Timekeeping for managers (2) and all other secretaries under this position

(5)

All other duties (many and varied) as directed

Computers Unlimited Information Technology

CEO Owned and operated successful training company

Trainer - Train software applications & hardware skills - PC build and test

- Desktop support - Phone support

Develop effective computer training curriculum

Teach Outlook, Word, Excel and PowerPoint as well as proprietary software

applications

Conduct adaptable software application/hardware

Develop workable and cost saving solutions for hardware and software to

small to medium businesses

Custom build computer workstations and servers

Update/configure/repair Windows 95/98/2000/XP/Vista/Servers 2000/2003

Contact this candidate