Customer Service Sales

Michelle Harper

**** ********* ***

Columbus, OH 43228

********.****.******@*****.***

Cell: 734-***-****

Website: http://claimid.com/mlharper

Professional Experience

OCLC (Online Computer Learning Center) ... Dublin, Ohio (February 2008 to

Present)

World's largest, non-profit, cooperative of libraries (72,000 libraries in

86 countries); facilitates library cooperation in cataloging, inter-library

loan, virtual reference, digital archiving, and other services; hosts

world's largest union catalog of library bibliographic data (WorldCat);

generates approximately $240.5 million annually.

Director, Special Collections (April 2009 to present)

Increase discovery of special collections within WorldCat); led development

of digital data strategy and acquisition for open archives and special

collections.

. Led successful integration of OAIster, the world's largest

aggregation of records pointing to open-archive collections with

more than 25 million records contributed by over 1,180 organizations

worldwide.

. Wrote and executed collection acquisition plan for ArchiveGrid, a

database of collection level descriptions and finding aids from

archives around the world; and expanded the aggregation to over 1

million records, increasing finding aids by 13% to over 92,000.

Director of Product Management, OCLC NetLibrary (Boulder, CO) (Feb 2008-

April 2009). NetLibrary provides access to ebooks to greatest number of

academic libraries worldwide and is the single largest provider of

frontlist content to academic library market, offering titles in more than

20 languages.

. Hired and managed product management team and held P & L

responsibility of $18 million, which also supported a licensed

content portfolio of over $30 million.

. Led the development of NetLibrary Media Center, desktop

application enabling public library clients to search, manage,

transfer and listen to downloadable eAudiobooks on portable devices;

6-month concept-release initiative recognized as amongst first in

marketplace combining Media Center and iPod functionality.

. Solution re-secured relationship with distributor to public library

market, Recorded Books, and preserved rapidly growing revenue stream

of $6 million (success measured by 400 installs within 8 weeks of

release).

. Enhanced public perception of NetLibrary through representation

and participation on industry panels, conferences, podcasts and

publications; included development of advisory board ensuring

organization operated with customer-focus and commitment.

. Worked with Publisher Relations to target, acquire and license

new content for ebooks and eaudiobooks.

NewsBank-Readex ... Ypsilanti, Michigan (2006 to 2008)

Privately owned publisher of news, historical information, and documents

for consumers, libraries, educational institutions, and research institutes

worldwide; employs over 300 associates nationwide; revenues estimated at

$40 million annually.

Director of Product Management

Identified opportunities to create new products, wrote business cases and

worked with cross functional teams to build new products, including

licensing.

. Worked closely with 2 vice presidents of product development

throughout lifecycle process; included shared accountability for $15

million P&L

. Accomplishments include leading the market research, product strategy

and national launch of a cross-searchable interface for over 1000

digital newspapers (America's Historical Newspapers) for the academic

and K-12 markets. This product won the Charleston Advisor Reader's

Choice Award for most improved product. Also, this product was named

NYPL's "Best of Reference" for 2007 and exceeded revenue projections

by 10% the first year.

. Led the development of new products by working with development, media

services and operations teams. Responsibilities also included market

research, surveys, focus groups and advisory boards to inform design

and execution. New products released include two new Series for

America's Historical Newspapers, House and Senate Journals and Senate

Executive Journals. FBIS Daily Reports and Crossroads: A Community

for Students, Teachers, & Scholars, which utilized web 2.0 tools to

maximize the use of primary source material.

. Created niche derivative products from existing digital products to

leverage company investment; for example, I led the development of

fully customizable subsets of historical newspapers to be sold to

public libraries so they may have access to their local content at

affordable price point.

. Spear headed the development of business plan for new database of

derivative content, The Civil War: Antebellum Period to

Reconstruction; comprised fully searchable digital resource for

students and scholars, named an outstanding title by Choice (2010).

ProQuest ... Ann Arbor, Michigan (2001 to 2006)

Creates specialized information resources and technologies enabling

research, discovery, and lifelong learning in libraries of all types

worldwide; annual revenues exceed $250 million.

Publisher

Oversaw publishing functions for Historical Newspapers Program within

Product Management; accountable for P&L performance of Historical

Newspapers ($30 million), Current Newspapers ($20 million) and Gerritsen,

Sanborn Maps and National Security Archive (approximately $9 million).

. Led product lines to double-digit growth over 5 years through

continuous improvement and enhancements.

. Managed distribution relationship with NewspaperDirect and

distributed their product into library market; exceeded sales goals

for first year by 20%; included sales training, customer service

and product training (in-house).

. Acquired and licensed new content from SMEs, publishers and

libraries to sustain and grow product lines.

. Conducted market research through focus groups, interviews and

surveys to develop and write business plans for cross-market

products, including ProQuest Obituaries (launched 2006), Black

Newspapers (2007) and ProQuest Civil War Era (2007).

. Led development and execution of New York Times Index digitization

(going back over 150 years) http://tinyurl.com/PQNYTI; results

exceeded expectations of New York Times.

Cengage Gale ... Farmington Hills, Michigan (2000 to 2001)

E-research and educational publishing company for libraries, schools, and

businesses internationally; creates and maintains more than 600 databases

published online, in print, as eBooks and in microform.

Editor

Provided editorial management, support and expertise for large scale

publishing projects under budget and on time: Gale Directory of Learning

Worldwide: A Guide to Faculty and Institutions of Higher Education,

Research, and Culture (2000), MacMillan Science Library (Biology) (2001)--

named one of Booklist/Reference Books Bulletin's 20 Best Bets for Student

Researchers 2002.

. Contracted with and managed over 500 academic and professional authors

to serve as advisers and contributors.

. Apprised subject specialists & academic editors of project status and

concerns; monitored and advised authors with manuscript concerns.

. Supervised and mentored junior editors.

. Coordinated efforts with tech teams to develop new processes for

converting outside data from vendors into internal editorial

processing systems.

. Identified and contracted freelancers, subject specialists, indexers

and off-shore vendors to copy-edit, key, and index manuscripts.

. Coordinated with imaging/multimedia and permissions departments to

standardize artwork and resolve copyright issues; collaborated with

design department to produce page specifications; attended sales

meetings to determine customer focus.

. Achieved reputation for being able to bring critical needs projects up

to speed, build cross-functional teams and successfully apply creative

problem-solving skills.

University of Michigan...Ann Arbor, Michigan (1998-2000)

Editor, The Journal of the International Institute

The Journal provides a forum for international area studies specialists

seeking to present their ideas to a diverse, non-specialist readership.

. Revolutionized the design and editorial feel of the publication,

instituted four-color process under budget--and made the publication

into a model for similar publications at other international studies

centers, including Harvard.

. Managed all aspects of the production cycle from conception to

completion.

. Set publication schedule, solicited contributors, contracted graphic

designers, and printers.

. Coordinated team efforts, supervised and mentored editorial assistants

and managed publication budget.

Related Career History

Contributor for K-12 publishing projects, including Grolier (Scholastic),

Marshall Cavendish Corporation; major projects (multi-series reference

works):

. Medieval World (Grolier, 2001); "writing is engaging and the sidebar

topics noteworthy in their relevancy and interest." School Library

Journal, 2002.

. USA Sixties (Grolier, 2000); "No other title is able to capture the

spirit of this decade... in quite the way this one does." Book Report,

2001.

. The History of the Modern World (Marshall Cavendish, 1999);

"outstanding set" Children's BookWatch, 2000.

Education

University of Michigan ... Ann Arbor, Michigan

Doctoral level work, History (including field in pedagogical theory)

Master of Arts in History, 1996

University of Virginia ... Charlottesville, Virginia

Master of Arts in English, 1992

College of William and Mary ... Williamsburg, Virginia

Bachelors of Arts in History and English (High Honors), 1990 Phi Beta Kappa

Pragmatic Marketing Certified/Sequent Learning

Linkedin Profile and Testimonials/Recommendations from Colleagues and

Direct Reports

http://www.linkedin.com/in/michelleharper

Contact this candidate