Manager Project
Resume:
Kevin Gartland
Cambridge, MA 02140
**************@*****.***
Technical Skills:
Advanced: (X)HTML, CSS, MS Office Products
Intermediate: SQL, Adobe PhotoShop, Software QA
Beginner: JavaScript, PHP, Illustrator
Professional Skills:
Project Management, Training, Technical Support, Client Relations, Multi-
tasking
CyberGrants Inc. October 01, 2007 -
Account Manager Present
Highlights:
? Implemented and launched a campaign for Morgan Stanley that raised a
record-breaking $32M.
? Developed a new and unique Employee Giving strategy for Novartis
Pharmaceuticals that allows employees to earn grant money to support the
Non-Profit organization of their choice.
? Transitioned ConAgra Foods Foundation from a paper-based processed to a
100% e-solution.
? Collaborated with colleagues to develop a highly customized application
for JP Morgan Chase during their one year implementation period.
Day-to-Day:
The Account Manager position spans several different areas including
Implementation, Training, Support and Project Management.
Implementation
? Understand the client's needs and create a plan
to launch product. Fully Implemented Clients
? Write technical specifications and present to
developers for any customizations needed.
? Ensure all deadlines provided by the client and
dictated by the contract are met.
? Design application and/or website using latest
W3C specifications.
? Test the software to ensure the programming Morgan Stanley
correlates with the client's goals. J.P. Morgan Chase
Merrill Lynch
Novartis Pharmaceuticals
ConAgra Foods Foundation
Brittingham Family
Foundation
Rosenburg Foundation
Project Management
? Manage the account using the contract as a blue-print.
? Work with the client to bring together ideas and build the product.
? Develop an ongoing relationship with the client to ensure needs are being
met and client is satisfied with the product.
Training
? Via WebEx or on-site, I train the client on all modules of software
? Ongoing transfer of knowledge occurs as the client becomes comfortable
with the software.
Technical Support
? Answer any and all compatibility questions as well as make adjustments to
the software as needed.
? Provide any report functions that may reside out of scope of the client's
abilities.
? Work with our support staff to ensure the product is functioning properly
and efficiently.
In addition to my Account Manager role I also manage and update the Verizon
Wireless Foundation website located here: http://foundation.verizon.com;
also I designed and managed their monthly e-newsletter.
Matthew Ferrara & Company 09/06 -
Help Desk Project Manager 09/07
? Managed the LeadRouter and Email helpdesks.
? Worked as liaison between end-user and software developers.
? Responsible for developing training materials for new employees.
? Organized Team Meetings and schedule staffing hours.
? Provide quality assurance to ensure accuracy and professionalism on
calls.
? Built upon and developed Knowledge Base for the end-user.
? Supervised team members and provide assistance when needed.
? Presented unique program enhancements to benefit end-user.
Matthew Ferrara & Company 02/06 -
Call Center Representative 09/06
? Provided customer-friendly technical support to end-user.
? Team lead when manager was unavailable.
? Assisted other team-members with escalated issues.
? Analyzed any software issues quickly and accurately providing solutions.
Bachelor of Arts The Ohio State University 1998-2002
Psychology
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