Manager Technician

A.C. McCargo

***** ** ** *** #*** Miami, FL ***** *********@*****.*** 305-***-****

Quality-focused, A+ certified IT professional with the ability to build, configure, maintain, troubleshoot and

upgrade desktop and laptop systems. Comfortable operating a wide range of platforms and in various

environments. Effective communicator; able to explain complex processes in easy-to-understand terms for

end users. Advanced management skills with previous experience as an Office Manager.

CORE COMPETENCIES:

Systems & Network Upgrades Client Needs Fulfillment Disaster Recovery Planning

User Training & Support Application Administration Telephone Support

Network Connectivity Issues Systems Integration/ Migration Remote Support

PC Troubleshooting & Repair Problem Identification Analysis Onsite Support

TECHNOLOGY SUMMARY:

SOFTWARE: Windows 9x/2000/2003/XP/Server 2008/Vista/7, MS Office Suite, Acronis, Norton, AVG,

Remote Desktop, Virtual PC, VMWare

HARDWARE: IBM compatible PC’s & Servers, Wired & Wireless Topologies, Motherboards, Video & Sound

Cards, Monitors, CD-ROM Drives, CPUs, Memory Chips, IDE/EIDE/SCSI Hard Drives & other

devices, SCSI Controller Cards, Optical Drives, Hubs, Switches, Copiers, Scanners, Printers

PROFESSIONAL EXPERIENCE:

Network Administrator / Technician 2008 to present

Consumer Supports Associates Miami, FL

Responsibilities in this position consist of daily reporting to the president of CSA to ensure network efficiency and

comparative growth measures; Handle all networking and client installs, maintenance, troubleshooting, repairs and

upgrades. In addition to technology solutions & support activities, prepared payroll data for processing & accounts

payable/receivable to maintain smooth-running operation. Key contributions include implementing employee biometric

time system for accuracy and document scanning solution to implement paperless system.

Office Manager 2006-2008

Slotta House Graphics Miami, FL

Responsibilities included daily office management and financial operations, coordination of corporate meetings,

production of all corporate correspondence, and all other necessary duties in order to ensure efficient and profitable daily

operations.

Help Desk Support Technician 2003-2006

Platinum Global Services Miami, FL

Functioned as member of network team handling over 500 calls per day that represented the various types of PC’s and

diverse groups of end users. Managed various areas of support including broadband connectivity, account provisioning,

email and Windows installations, configurations, troubleshooting and upgrade issues. Key contributions included meeting

company objectives in managing over 100 support calls per day under strict time constraints and guidelines.

EDUCATION:

Bachelor of Science - Information Technology Presently enrolled

Barry University Miami Shores, FL

Salary Always Negotiable

References Available Upon Request

PC Technician Training/A+ Certification

Acquired

PerScholas Institute of Technology Miami, FL

Salary Always Negotiable

References Available Upon Request

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