Customer Service Process Improvement
Resume:
Richard Mullenniex
Goose Creek, SC 29445
**************@***.***
____________________________________________________________________________
___
My goal is to join your quality-focused management team where I can apply
my quality systems management and process improvement skills and
experience. I actively participate as an American Society for Quality
(ASQ) senior member and certified Manager of Quality/Organizational
Excellence. I possess the following education: Mechanical Engineering,
Management of Human Resources, and an MBA (Business/International
Business).
SKILL SUMMARY
. Quality Process Engineering Management, Research and Development, and
related Continuous Process Improvement
. Professional Quality Engineering and Total Quality Management Systems
Consulting
. Customer service and client relationship management
. Production Master Plan development, execution, and validation
o Facility - relocations, expansions, start-ups
o Systems - HVAC, electrical, manufacturing flow, packaging,
equipment, process, product, cleaning, water systems, sampling
procedures, lab testing, and all related SOPs
. QA, QC, and RA process development and production operations in
multiple industry regulatory environments
. Quality Process and documentation auditing and for internal and
external compliance
. ISO9001 Standards and Lean manufacturing practices
o Total Quality Management Systems, Gap Analysis, Statistical
Process Control, Process Capability, and Continuous Process
Improvement methodology
. Excellent research and technical writing skills
. Excellent oral, training, and presentation skills
I have gained continuous process improvement, managerial, and training
experience through multiple industry production plant start-ups,
relocations, and expansions while concurrently serving as a drilling Navy
Reservist. My in-depth experiences include: Production Systems &
Proficiency Analysis, HACCP, Regulatory Compliance, DOE, QPI, ISO9001, and
Lean Manufacturing.
Contact this candidate